Tadcaster Medical Centre

Kind and attentive listening during appointment

Excellent healthcare provider who demonstrates genuine compassion and attentiveness to patient concerns. The service operates with impressive efficiency and responsiveness.

Quick appointments through the triage form

An absolutely excellent experience. I've completed the initial assessment process on two occasions and received prompt appointment slots both times. The clinical staff demonstrated outstanding professionalism combined with a warm and approachable manner. I'm genuinely grateful for how quickly I was seen. The standard of care here is significantly better than what I experienced at my former practice.

Online form response felt impersonal and cold

I felt let down by the current online consultation process required to access GP appointments. I have dealt with mental health challenges over an extended period. When I recently sought assistance and support, I completed the online form but only received a text message response directing me to alternative resources. I found myself missing the more personal approach of direct telephone communication between patient and healthcare provider during times of difficulty. This method of contact felt impersonal and lacking in compassion for someone in distress. Having been a long-term resident of the area, I recall the medical centre providing a higher standard of care previously, and I have noticed a decline in the quality of service since then.

Receptionists were dismissive and unhelpful

The reception staff at this practice can come across as unwelcoming, and the clinical team often seem rushed during appointments. There's a sense that patients are being hurried through consultations rather than receiving thorough attention to their concerns.

Quick callback and same-day appointment made difference

I contacted the surgery in the afternoon regarding my young child's illness. Despite current pressures on the health service, I received a callback within an hour and was able to attend an in-person appointment shortly after, with medication dispensed at the practice. The experience was excellent and reassuring to have access to such capable healthcare locally. Excellent service all round.

Phone appointments felt dismissive and patronising

I have had disappointing experiences at this practice. The reception and nursing team are excellent and provide good support, however my appointments with the clinicians have been frustrating. During consultations, I felt dismissed and as though my concerns were not being taken seriously, both regarding my own health and that of my family members. The approach came across as patronising and dismissive of what I was describing, and it seemed as though there was reluctance to engage properly with the consultation process.

Welcoming practice with thoughtful reception space

I registered two guests from abroad at this practice, which was not my usual GP surgery, as it offered convenient public transport access for them. I was very pleased with the attentive and compassionate approach they received during their visits. I also valued the consideration given to patient privacy, which the spacious and well-lit reception environment helped to support.

Email prescriptions delayed over the weekend

This is the second occasion I've submitted a prescription request via email and it hasn't been processed. The receptionist informed me it takes 48 hours to complete, which means I'll be without my fast-acting medication over the weekend. The staff member handling prescription emails was difficult to communicate with and didn't seem to listen properly to my concerns. I was trying to clarify something important about the prescription documentation, but when I attempted to explain, she became dismissive and short with me. The interaction left me feeling frustrated and unheard. I've decided to seek care elsewhere.

Reception staff made me feel genuinely welcome

Excellent practice. The front desk team are courteous, welcoming and attentive. The clinical staff demonstrate genuine empathy and kindness. I made a change in my healthcare provider and the improvement has been remarkable. They pay attention to what you say, they act on your concerns and show they genuinely care.

Staff treated me with genuine care and respect

What an amazing service! It shouldn't be a lottery about how good your healthcare providers are! I feel so privileged to have my medical centre as my practice. Every clinician and the administrative team give you a personal service and treat you with care and respect. Sadly my parents' medical practice elsewhere has not been as positive an experience. They could learn so much from my practice. Over many years, every healthcare professional at my practice has been brilliant. They all go above and beyond! I highly recommend this medical practice to everybody.

Felt genuinely looked after and supported

If you're registered at this practice, you should appreciate how fortunate you are! I was a patient here for several years and found the team to be excellent, efficient, courteous and professional. Whenever I required their assistance, they consistently delivered quality care and I always felt well supported. I now find myself in a different area and have had cause to seek medical services elsewhere, but I must say the contrast is quite striking. My current local healthcare providers simply don't compare. If you have the privilege of being registered here, you're genuinely with one of the finest practices around.

Reception staff wouldn't help with callback request

The process for obtaining a non-urgent appointment to speak with a GP is deeply frustrating. I contacted the practice at 1420 and asked about arranging a non-urgent callback. The response from reception was that I would need to phone during the 0830-0900 morning window, the same as all other patients. I mentioned that on a previous occasion when I had called, I was number 28 in the queue and waited approximately 35 minutes. My only intention was to discuss matters relating to a recent procedure, and I would have been flexible regarding the timing. When I respectfully raised this concern, I was told "this is our process". This reflects the ongoing difficulty I have experienced with the reception team's approach to patient requests. This situation is wholly unsatisfactory.

Friendly staff made the vaccination process smooth

Received my vaccination and all necessary procedures were followed correctly. The team demonstrated friendliness and worked with great efficiency throughout the appointment.

Early appointment slot made the process smooth

Received my vaccination appointment today, which came through sooner than anticipated. The entire procedure was well-organised and the healthcare team demonstrated exceptional friendliness and support throughout. As a long-standing patient at this practice spanning approximately 15 years, I have consistently experienced thorough, compassionate and attentive care from all clinical staff members. I consider myself fortunate to be under the care of this practice.

Efficient vaccination hub with smooth organisation

A highly organised and securely managed immunisation centre that operated with excellent efficiency.

Smooth vaccination appointment booking process

Proficient in managing immunisation programme appointments

Friendly welcome at new practice

I have recently become a patient at this practice and would like to commend the excellent service provided along with the warm and welcoming demeanour of the team members.

Booking system needs urgent improvement

The clinical staff at this practice are excellent and consistently demonstrate a commitment to addressing patient requirements thoroughly. However, there are concerns regarding the broader healthcare team and pharmacy services. The system for scheduling appointments has significant limitations that predate recent challenges, and some team members could benefit from improved communication skills when interacting with patients.

Short notice appointments made the difference

Over the last few weeks I have had cause to contact the surgery on a number of occasions regarding an injury I sustained. They have managed to fit me in at short notice, first time seeing a clinician and then a nurse. The service I have received has been excellent. I realise how busy the surgery can be and really appreciate the extra effort they have made to accommodate me. The surgery and its staff deserve full marks!!!

Staff were welcoming and helpful throughout

The team were friendly and welcoming, and the practice has good amenities.