Talbot Medical Centre

Friendly staff made my travel vaccine process smooth

Visited the medical center to inquire about vaccination requirements for my upcoming trip. The two friendly receptionists were incredibly helpful, with one of them subsequently calling me to schedule a consultation with the practice nurse.

Overpriced and unhelpful medical service nightmare

I feel like they've completely lost sight of their core purpose! I'm trying to get an insurance claim form processed after an accident. The receptionist was incredibly dismissive and unhelpful! Oh, and get this - there's a fee of £75 just to complete the form! Would I suggest others use this medical practice? Absolutely not! Am I now seeking private healthcare? You bet!

Terrible service from clueless and unhelpful staff

Completely ineffective staff at the front desk who seem utterly clueless and incompetent.

Dangerous delays threaten my wife's critical eye care

My spouse, Camelia Mirela Poiana, recently underwent eye surgery on her sole remaining eye. She urgently requires eye drops, but is unable to obtain them due to the general practitioner's reluctance to provide approval (or doing so with significant delays), and Pharmacy2u's refusal to dispatch the medication without GP authorization. They are essentially gambling with her health, jeopardizing her vision, and risking complete blindness through their sheer negligence. We are absolutely determined to file an official complaint regarding this surgical procedure, as this is not an isolated incident of their unprofessional conduct (previously, they disregarded a hospital communication and failed to update her medication for several weeks). We are completely exhausted by their repeated incompetence and lack of care!

Unprofessional staff ruined my medical experience

I made two bookings and arrived 6 minutes late. The staff were incredibly discourteous, telling me I'd need to reschedule, and their manner of communication was extremely unpleasant. With such an unprofessional attitude, I will definitely be seeking a different medical provider for my surgery.

Exceptional care from start to finish

Exceptional surgical procedure and an outstanding medical team, consistently supportive both during appointments and when communicating via phone.

Terrible product made me feel worse

I feel terrible. This illness has completely knocked me out, and I'm struggling to function. Every part of my body aches, and I just want to curl up in bed and sleep until I'm better. It's miserable being this run down and exhausted.

Frustrating system fails those who struggle with technology

The world has transformed, and it's not beneficial for those who struggle with reading, filling out online forms, or understanding technology, especially elderly individuals. It seems unfair to require people to complete forms to secure an appointment, which can be humiliating when you must approach the receptionist with others listening. The previous system was undoubtedly more effective. I believe the government hasn't considered the challenges faced by people with learning disabilities or seniors who find the new methods difficult to navigate. It's truly unfortunate that these changes create barriers for certain individuals.

Fast and friendly customer support

Swift and top-notch assistance.

Terrible service and unprofessional staff nightmare

Complete chaos. Continuous errors with employees either unable to retrieve the right documentation or displaying outright discourteous behavior without exception.

Terrible customer service at this medical practice

The front desk staff display an unacceptable demeanor, characterized by rudeness, sarcasm, and an utterly unprofessional approach. Having previously worked in healthcare myself, I understand the inherent workplace stresses. However, these challenges are no excuse to mistreat patients. If these employees cannot interact with people respectfully and show even a minimal amount of empathy, they should seriously consider alternative career paths. I am definitively planning to transfer to a different medical practice immediately.

Terrible healthcare experience left me frustrated and sick

Completely unacceptable. Being immunocompromised, I'm considered high-risk. Despite enduring more than 5 hours of waiting, we contacted the medical staff only to discover my situation isn't classified as critical?! I'm suffering from persistent tonsillitis and vomiting. Utterly disgraceful.

Frustrating appointments but decent care overall

The appointment scheduling process leaves much to be desired, with securing a timely slot being quite challenging. You won't likely get an appointment within the same week unless your situation is critically urgent. It appears they're overwhelmed by patient volume, which isn't necessarily a reflection of their incompetence. On the bright side, they do have some competent physicians, and the medical care itself is passable (though limited to a brief 10-minute consultation).

Amazing healthcare team that truly cares

These medical professionals are absolutely top-notch. Throughout three decades, the entire team has consistently demonstrated exceptional care and warmth towards my family and me. I wouldn't consider seeking treatment anywhere else under any circumstances.

Exceptional care from compassionate medical professionals

Exceptional medical professionals who truly excel in their field, providing top-notch care and expertise. Their commitment to patient well-being is evident in every interaction, making healthcare experiences both reassuring and highly competent.

Terrible medical support during my mother's final years

During the challenging period leading up to my mother's passing, I encountered significant communication barriers with this medical practice. Telephone interactions were consistently problematic, with wait times stretching to nearly three-quarters of an hour, and calls frequently disconnecting mid-conversation. My attempts to directly contact her physician, Dr. Helen Billington, proved equally futile. She seemed perpetually absent on leave, and when actually available, her responses were consistently curt and impatient. Whenever I raised legitimate concerns about my mother's medical condition or prescribed treatments, I was made to feel like an inconvenient interruption rather than a concerned family member. The overall experience was nothing short of disheartening and exasperating. Though my mother passed away two years ago, I sincerely hope the practice has undergone improvements, though I remain profoundly skeptical that any meaningful changes have occurred.

Disappointing decline from once trusted medical practice

I've been a patient at this medical practice for three decades and was thoroughly satisfied until recently, when their standards have dramatically declined to the point of apparent indifference. When my aging mother called, experiencing significant discomfort from her medication, she was merely instructed to complete an online form or collect paperwork from the office. This is absolutely unacceptable! I was forced to submit the digital form on her behalf since she cannot manage it independently. The current impossibility of securing a doctor's appointment is outrageous. If a zero-star rating were possible for what was once an exceptional healthcare provider, I would unhesitatingly assign it.

Efficient care with a touch of humor

I seldom encounter problems with this medical practice. The recently introduced digital scheduling system, which appeared cumbersome at first, actually functions smoothly and I've secured an appointment when truly necessary. The physician who examined my daughter was incredibly detailed and articulated everything comprehensively. It's evident these professionals operate under significant stress, and in my opinion, they perform admirably. One word of advice: never antagonize the receptionists, they're formidable creatures.

Longtime patient frustrated with declining medical care

I've been a patient at this medical practice for half a century, but the quality of care has deteriorated significantly over the past decade. The decline has become so pronounced that I'm seriously considering switching to another surgical group.

Terrible service and customer disrespect at its worst

Do they actually care? Absolutely not. They're reluctant to engage and prefer avoiding direct communication, only offering callbacks at their convenience. You'd assume their purpose is customer service, but instead they act like doing their job is a massive inconvenience. They bombard you with messages about punctuality for appointments (which are hard to secure in the first place), yet consistently run behind schedule themselves. Now they're demanding you immediately answer their return calls through their new booking system. I recall the old days when trying to reach them by phone was an endless exercise in futility, and nothing has improved. This has become completely unacceptable. Farewell. Another healthcare organization demonstrating incompetent management.