Talbot Medical Centre

Smooth airport experience with quick and hassle-free check-in

Smooth arrival process with minimal waiting time.

Frustrating and unhelpful gp surgery booking system

I recently assisted my elderly mother in attempting to secure a medical appointment, and the experience was nothing short of frustrating. When she phoned the surgery feeling unwell, she was instructed to book online. Upon explaining she lacks internet access, she was bizarrely told to physically come to the surgery to complete an online form. This meant my already unwell, elderly mother had to drive to the surgery, fill out an online request form with a receptionist's help, then drive home and wait for a potential callback. The absurdity of this process is truly remarkable. When she expressed concern about this system's difficulty for older patients, the receptionist dismissively stated this was "the way forward". Having worked in a GP surgery myself, I understand staff challenges, but surely taking her details directly over the phone would have been more efficient and taken no more time than assisting her in-person. This approach effectively discriminates against elderly and vulnerable patients by creating unnecessary barriers to accessing healthcare. A medical practice should demonstrate a duty of care to all patients, not just those with technological capabilities. Making vulnerable individuals navigate complex digital systems to receive basic medical attention is fundamentally inappropriate and fails basic patient service standards.

Unacceptable wait time for special needs patient

I arrived at the clinic with my autistic, non-verbal daughter for a scheduled visit, only to endure an excessive wait time exceeding an hour before seeing the physician. Throughout this prolonged delay, my child became increasingly distressed and unable to comprehend the reason for such an extended wait. Given the documented information about her specific challenges, which I have repeatedly communicated, the practice should have implemented appropriate accommodations for children with special needs.

Terrible service and scheduling nightmare

Extremely disappointing service with scheduling that's nearly unworkable. I'm seriously considering finding a new healthcare provider.

Anxiety diagnosis destroyed my trust in healthcare system

Living with anxiety since childhood, my diagnosis has been nothing short of a nightmare for my well-being. It seems every single medical encounter somehow circles back to my anxiety. The frustration is overwhelming, forcing me to explicitly note "unrelated to anxiety" on referral forms. It's clear the staff don't realize patients can access their own medical records. My persistent respiratory problems are dismissively noted as "advised to hydrate" - bizarrely, I was never even given such guidance. Even more concerning, my heart rate was documented as significantly lower than my actual measurement, which was elevated due to legitimate anger, not anxiety. Small details have been manipulated to minimize the validity of my concerns. The entire experience is profoundly degrading.

Confusing service and long wait times

Reception staff scheduled my appointment at an unfamiliar clinic location? I've been a patient at Talbot Medical Centre my entire life, spanning over three decades. The wait time for an appointment is an excruciating three weeks, with no guarantee I'll even be directed to the right facility.

Exceptional healthcare with compassionate and helpful staff

Every time I visit, I'm seen right away by their exceptional staff. The healthcare providers are compassionate and efficient, and the front desk team is incredibly welcoming. They even went out of their way to accommodate me when I was behind schedule for my appointment, which meant a lot to me.

Frustrating booking system wastes everyone's time

The online reservation platform is utterly absurd, especially when you can physically visit the location, but they're unable to complete a booking either online or via telephone.

Terrible service from uncaring and unhelpful receptionist

The front desk staff exhibits a complete lack of empathy. Despite my physical limitations, she insists I personally visit the medical center to obtain a prescription, even though phone requests have always been my standard method. Her indifference is palpable, and she makes no effort to hide it. This receptionist seems more interested in asserting her perceived authority than providing basic patient support. The fundamental purpose of a healthcare facility is compassionate service, yet she appears utterly disinterested. Her attitude suggests she's merely collecting a paycheck without any genuine concern for patient needs. If such callous treatment is the norm, they might as well shut down the practice and stop draining public resources.

Amazing healthcare professional with genuine compassion

Dr. Billington is an incredibly compassionate physician who demonstrates genuine concern for her patients' well-being. I am deeply appreciative of her dedicated and caring approach to healthcare.

Friendly service with clear product details

Friendly employees provide valuable assistance and insights.

Worst service ever terrible medical experience

If I could give this place a zero rating, that would truly reflect my experience. The staff here are incredibly disrespectful, beyond belief. They were completely unhelpful and forced me to reschedule my surgical procedure.

Lifesaver prescription team rescued my medication needs

The prescription department delivered outstanding assistance. I had completely overlooked reordering my medication, which was entirely my own error. After submitting my request on Sunday, September 17th, the team processed it swiftly, and my prescription was available for pickup at my local pharmacy by Monday afternoon, September 18th!! I am incredibly grateful for their remarkable efficiency and responsiveness.

Compassionate care at its finest in local surgery

I've consistently had a positive encounter with this medical practice. The front desk staff, nursing team, and doctors are all delightful. I genuinely can't comprehend why anyone would leave critical reviews about this place. They manage their appointment scheduling as effectively as possible, given the circumstances. After all, the National Health Service determines the funding for each practice, so it's unfair to criticize an individual surgery for limited appointment availability. The staff deserve personal time and the opportunity to be with their families. It's unreasonable to expect them to work extended hours to resolve appointment backlogs. They are genuinely doing their absolute best. And I have absolutely no complaints about this surgery.

Friendly staff and caring doctors at local surgery

The staff at the front desk consistently provide excellent assistance, and I've never encountered problems scheduling appointments. While same-day slots aren't always available if I call later in the morning, I've learned that ringing up around 8am increases my chances. Every physician I've consulted has been attentive and supportive, which is crucial given my complex medical history that requires frequent consultations. Overall, this medical practice offers top-notch care with compassionate and professional doctors.

Compassionate care from amazing medical professionals

Excellent medical professionals. They attentively heard my concerns and provided top-notch guidance.

Exceptional care at talbot medical centre today

I couldn't have asked for a better visit to the Talbot medical centre today. The receptionists were incredibly welcoming right from the moment I entered, and the Doctor who treated me was simply outstanding! He paid close attention to every concern I shared about my health, took the time to truly understand my situation, and provided reassuring support - what an exceptional medical professional!

Worst medical practice ever frustrating and unprofessional

I'm experiencing numbness in my hands and feet, along with leg pain, which I believe stems from serious medical conditions based on my online research For weeks, I've attempted to schedule an appointment with my regular doctor who understands my medical history and has previously checked for diabetes and confirmed my carpal tunnel syndrome has resolved Each time I inquire about an appointment, the receptionist initially shakes her head, then suddenly asks me to wait while she checks Her initial head shake suggests she already knows something, or perhaps she doesn't Previously, they mentioned a four-week waiting list, with emergency surgery having limited availability Why would I remain patient? Frankly, this medical practice has deteriorated significantly, and giving them one star feels overly generous They should install an illuminated sign on the door indicating actual appointment availability, which would save patients considerable wasted time This would certainly be more effective than their phone system, where patients can spend 30 minutes on hold, only to be disconnected due to poor technological infrastructure like digital phone services After 20 years with this practice, I'm no longer frustrated—just completely indifferent. I could potentially die, and they'd bear responsibility, yet face no consequences since patients can never actually see a doctor

Fantastic service from tracy made my day

I just had a phone conversation with Tracy, who was incredibly kind and supportive. Her assistance was outstanding, and I'm feeling completely satisfied with my experience.

Friendly receptionist made my booking experience smooth

I couldn't tell if the receptionist was a newcomer since her voice was unfamiliar to me, but she was absolutely delightful and welcoming. Her pleasant demeanor made scheduling my appointment feel much easier and more relaxed!