Talbot Medical Centre

Terrible service could have endangered my health

The medical staff are personable, but scheduling an appointment or obtaining medication is an absolute nightmare. I reached out regarding a severe bacterial respiratory infection that had expanded to my ears and sinuses, urgently requiring antibiotics. Their response was to inform me I'd need to wait several weeks for an available consultation, just to get a simple amoxicillin prescription. Eventually, my mother-in-law intervened with additional context, and suddenly they expedited a referral to Bournemouth hospital's urgent care clinic. This practice has consistently demonstrated incompetence and desperately requires restructuring. I'm genuinely concerned that their negligent approach could potentially result in a fatal outcome for a patient.

Terrible reception staff ruin an otherwise great centre

The administrative side is absolutely abysmal, despite the excellent doctors. The receptionists deserve a negative rating. They're completely unhelpful. Getting through to them is nearly impossible - multiple calls required, and when you finally connect, you're 12th in the queue. After waiting half an hour, they claim no appointments are available for a week and suggest going to a hospital 30 minutes away. Routine appointments have a month-long waiting list. They constantly redirect you to a pharmacist and then tell you to call back another day, forcing you to restart the entire frustrating process. Only after complaining to the manager did they miraculously find an appointment. One receptionist kept emphasizing they have 23,000 patients, which raises the question: if you can't manage this volume, why accept so many? The medical centre has fantastic doctors, but the reception staff's terrible attitude completely undermines the entire experience.

Frustrating communication limits patient support experience

Despite my two-star rating, my low score primarily stems from communication challenges. I'm fine with reasonable phone wait times, and I appreciate the context of busy staff. However, the current situation is increasingly problematic, with an automated message consistently blocking patient contact. I've made repeated attempts throughout each day to reach someone, only to be disconnected and instructed to try again later. This experience is incredibly exasperating and demonstrates a significant breakdown in patient support and accessibility.

Worst medical practice ever terrible service

After relocating to this area and signing up at this practice, I encountered numerous frustrating experiences. When attempting to get my whooping cough vaccine, I arrived just 5 minutes late to my appointment and was initially told they could accommodate me. The receptionist claimed she would locate the nurse, but after waiting 45 minutes, she returned to inform me that the nurse had departed 40 minutes earlier! Consequently, I had to reschedule my vaccine, which I ultimately didn't receive until I was 36 weeks pregnant. The staff's behavior was extremely discourteous and thoroughly unprofessional. Their phone system is equally terrible - getting through is virtually impossible, and calls consistently get disconnected while waiting to speak with someone. To make matters worse, they completely mismanaged my medical records, sending appointments intended for another patient to my phone number, leaving that individual unaware of her scheduled visits. This is an absolutely dreadful medical practice, and I will definitely be switching doctors immediately!

Worst healthcare experience ever nightmare of vaccination

Utterly disorganized and shockingly unprofessional, getting my wife her whooping cough vaccine was an absolute nightmare. The staff's complete indifference was compounded by their inexcusable error of confusing her medical records with someone else's. This level of incompetence is unacceptable, and we're definitely finding a new healthcare provider!

Fantastic doctors and care at talbot medical centre

I switched to Talbot Medical Centre after experiencing a lack of support from my previous healthcare providers. The registration process was seamless and straightforward. The reception staff are accommodating and welcoming, and I secured a telephone consultation relatively quickly compared to my old practice. I also obtained an in-person appointment within 48 hours. Dr. Neeschal Puri is absolutely exceptional. I had been struggling with long-standing health concerns that my previous doctors had failed to address. Dr. Puri was punctual, attentive, and went above and beyond by using visual aids from Google to illustrate his diagnosis. He was incredibly thorough and communicated everything clearly. For the first time, I left with concrete prescriptions and a comprehensive treatment strategy. Despite some negative feedback online, I am thrilled with my decision to change medical practices and cannot emphasize enough how highly I recommend Talbot Medical Centre.

Exceptional care and compassionate medical team

Highly satisfied with the medical professionals and support team.

Terrible customer service left me frustrated

Unaccommodating and discourteous