Tanfield View Surgery

Felt genuinely listened to and understood

I found the service to be excellent for my situation.

Late evening appointments made things easier

Excellent out-of-hours provision

Reception staff were always welcoming and helpful

The medical team, nursing staff, and front desk personnel have consistently provided excellent service.

Consistency varies depending on who you see

The quality of care received can vary depending on which clinician you see at the practice.

Professional staff who really listened to me

The team here demonstrates a high standard of professionalism and provides excellent support across all areas of healthcare needs 👍

Struggling to get appointments since covid

I have had to give a 1 star rating due to difficulties accessing care since the pandemic. I have attempted to contact the practice on multiple occasions but have been unable to secure an appointment or telephone consultation with my doctor.

Receptionists could be friendlier on the phone

This practice has excellent clinical staff. The majority of the reception team are pleasant and helpful, though a small number can occasionally come across as unwelcoming when answering calls or at the front desk. On the whole, my experience has been very positive, and the medical professionals have been supportive and caring.

Prompt care and swift medication delivery

I have received outstanding assistance throughout my recent health concerns. The clinical team saw me without delay and the nursing staff were equally responsive. Diagnostic procedures were arranged efficiently and findings were processed quickly. Prescriptions were prepared and made available the same day. I am grateful for the comprehensive care provided.

Friendly staff made booking appointments easy

Excellent medical professionals who provide timely appointments, and the team members are welcoming and approachable. I would suggest this practice to anyone seeking healthcare services.

Phone team answered quickly and helpfully

I don't typically visit medical facilities, but over the past week I've required assistance. I have been extremely satisfied with the standard of care I've experienced throughout. Every member of staff I've encountered, including those on the telephone, at reception, in nursing roles, and in clinical positions, has been outstanding. The nursing team deserves particular mention for their consistent support during my visits. I'm genuinely grateful for all the attention and care that has been given to me.

No problems with the booking process

I have consistently had a positive experience at this practice without encountering any issues.

Receptionist errors made booking nearly impossible

The experience was deeply disappointing. The reception staff appeared to make frequent mistakes and seemed unfamiliar with the practice's operating hours. Reaching the practice by telephone proved extremely difficult, and when contact was eventually made, callers were directed to ring at a very early time, which many would find impractical. Obtaining medical records also presented challenges, with costs involved and repeated assurances about delivery that tested patience. Overall, the service fell significantly short of expectations and would benefit from substantial improvements.

Clear communication and polite reception staff

Outstanding experience with straightforward access to medical consultation. The interaction was characterised by transparent communication and a considerate, compassionate approach from the team.

Waiting room could use a proper clean

The practice premises could benefit from improved cleanliness standards and more rigorous cleaning procedures.

Quick appointment for my grandchild

I'm very grateful to the reception team and the clinician who saw my grandchild. She was seen promptly, and the healthcare professional was extremely patient and understanding, even though my grandchild was reluctant to be examined. This practice has provided care for my children over many years and now continues to look after my grandchildren. I would encourage others not to be discouraged by negative feedback, as the reception staff are simply carrying out their responsibilities by triaging patients appropriately and ensuring those with urgent needs are prioritised.

Receptionists and doctors were spot on

I have consistently had positive experiences with both the clinical staff and reception team. Everything has been excellent.

Helpful and understanding approach to care

Worked with a member of staff here on a project. Found them helpful, understanding and cooperative. Patients need to understand the GP surgery is there for all and we dearly need and love our NHS. Support your local practice.

Receptionist blocked access to mental health support

My sister has been attempting to access her GP for three months. However, she has encountered significant difficulties with the appointment booking process. She has requested her mental health medication but has been repeatedly informed that she must see the doctor first, yet no appointments appear to be available or the practice is not currently accepting new consultations. Given the ongoing discussions about mental health support and suicide prevention, it is concerning that accessing care has proven so challenging. I am worried about her wellbeing, and I feel the reception staff could have been more supportive in helping her navigate the system.

Receptionists and doctors were always pleasant

I have consistently had positive interactions with both the front desk staff and medical professionals at this practice. They have always been courteous and accommodating.

Repeat prescription requests need clearer guidance

It appears they are genuinely committed this time regarding telephone requests for repeat medications. I only contact them for a single item. The surgery declines to process it alongside my other regular prescriptions, yet I receive the same response each time I call. The information provided through the automated message seems outdated and shouldn't be there. This raises the question of when one can trust the information provided by the automated service.