Tattenham Health Centre

Reception staff made booking straightforward and easy

I had the pleasure of attending this clinic for the first time. I was most impressed with the first class service from the reception staff, the nursing team and the consultation. Excellent.

Prompt communication and efficient care throughout

We feel very fortunate to be registered at this practice. The communication is prompt and the care provided is highly efficient. All the clinical staff members consistently go above and beyond in their approach. We are grateful to have such dedicated healthcare professionals looking after our needs.

Practice requires multiple requests before taking action

This GP practice has proven to be remarkably unhelpful in my experience. Multiple attempts are typically required before receiving any meaningful assistance, and only after considerable frustration does action seem to occur. From my perspective, the practice appears to prioritise operational efficiency and resource allocation over addressing patients' actual concerns, particularly those with additional support needs. We have encountered inconsistent guidance from clinical staff, and when seeking clarification through management, we were met with a defensive and dismissive response rather than constructive support. I would be willing to revise this assessment should the practice demonstrate a genuine commitment to patient-centred care and empathy, qualities that have been notably absent from our interactions thus far.

Quick online forms and readily available appointments

Our family has been registered at this practice for over 5 years and I can genuinely say the service is excellent. Our named GP is kind, thorough and takes time to involve patients in discussing treatment options. This same level of professionalism is consistently shown by all the clinical and medical staff we have encountered. Online submission forms are processed promptly. Getting an appointment is straightforward without lengthy waiting times. The reception team are always courteous and supportive. In my experience, the service has continued to develop positively in recent times, with advice and support becoming increasingly accessible. I would strongly recommend this practice to others. Thank you for the quality of care provided.

Quick responses and helpful problem solving

Excellent service with outstanding clinical staff. The medical professionals here are consistently prompt with their responses and demonstrate a genuine commitment to resolving issues efficiently. I have been very satisfied with my experience at this practice over the past several years.

Online requests handled quickly and helpfully

This GP surgery is truly excellent. The team is very accommodating and responds promptly to online requests for appointments, prescriptions and other matters, while also being thoughtful about individual circumstances and prioritising appropriately based on patient needs. I feel very fortunate to have my entire family registered here. The reception team are welcoming and supportive, and the clinical staff consistently go the extra mile. I wanted to express my appreciation for the outstanding service provided and to recommend this surgery to others. Thank you for your dedication.

Staff were kind and thorough with me

Excellent service! The staff were professional and kind, and the clinician was thorough and caring. I felt well looked after throughout my visits to the centre. Highly recommended!

Felt genuinely listened to and reassured

This surgery is the best practice that I have been registered with. The clinical staff members in particular are very kind, understanding and caring practitioners. I feel I am in very good hands. The practitioners here are very patient, understanding and caring and I feel that I'm completely reassured after speaking with them. Thank you very much for your wonderful medical care and kindness that you've shown to me during my difficult times.

Long-term patient frustrated by afternoon phone restrictions

I have been a patient at this surgery for nearly 16 years and I have consistently had a positive experience with the clinical staff. The doctors here are exceptionally skilled, compassionate and caring professionals. My only suggestion for improvement would be to reinstate afternoon telephone access for patients. I have needed to use the website contact system, however this presents challenges for me due to physical difficulties that make typing problematic. It is frustrating that telephone calls are restricted to morning hours for non-emergency administrative queries, as having at least one receptionist available during afternoon slots would be beneficial for patients who cannot reliably use the online system. The doctors deserve the highest rating, and the reception team member I have dealt with has been consistently pleasant, approachable and efficient, providing excellent service.

Quick online responses and friendly team support

Consistently excellent service. Online inquiries receive prompt attention and the staff are genuinely wonderful. Given the current pressures on healthcare services, we feel fortunate to have access to this practice. Much appreciated!

Rushed to surgery without proper diagnostic examination

I was referred directly to a surgeon after reporting breathing difficulties affecting my nose. No diagnostic assessment was performed at my initial appointment, no topical treatments were suggested, and no specialist consultation took place beforehand. The surgeon conducted a brief evaluation and proceeded to remove a significant portion of nasal tissue. Following this procedure, I developed sleep apnea. A decade has passed since the surgery. The condition impacts my daily life negatively and continuously. I believe the intervention was preventable, unjustified, and caused me considerable harm during a time when I was vulnerable.

Reception staff ignored patients at the desk

I find it difficult to understand how this practice receives positive feedback. The reception staff came across as unwelcoming, and I felt ignored while standing at the desk as they conversed with each other without acknowledging my presence. Their approach to their role seemed lacking. If you require urgent medical care, you may find waiting at A&E a preferable alternative to attending this practice. The reception experience was disappointing and discourteous. I hope the clinical staff provide a different standard of service.

Email triage system made booking straightforward and efficient

I have had reason to visit this practice several times during the past three months and have been very appreciative of the compassion, competence, and assistance shown by all members of the clinical and administrative team. The email-based appointment system works well and I have consistently been offered appointments promptly, with the option of face-to-face consultations with my regular clinician when needed. I have consistently felt heard, supported, and given suitable medical attention and care. I hope my need for frequent visits will decrease in the coming months, but should further appointments be necessary, I feel assured that the practice will continue to deliver the same excellent standard of service. My thanks to everyone involved.

Friendly staff who really listened to me

The reception team were welcoming and approachable, and the clinical staff provided excellent care.

Responsive and proactive surgery staff

The practice is excellent. Staff consistently demonstrate professionalism and take initiative, with inquiries typically addressed within the same day. I would strongly recommend this surgery to others.

Responsive practice that listens and cares

I genuinely cannot speak highly enough of this practice! They have consistently provided excellent care for me and my young family. The front desk staff are wonderful and the clinical team demonstrate genuine compassion and attentiveness. They are prompt in replying to digital communications and my child's ongoing medications are reliably ready when required. I am very grateful for the service provided.

Reception staff were unhelpful and dismissive

This practice did not meet my expectations. When I attended for a blood test related to chest concerns, I found the reception staff to be unwelcoming and unhelpful. There were no available appointments with a clinician at that time. Overall, the experience was disappointing and left me feeling that patient care was not prioritised. I did not feel valued or well-treated during my visit.

Admin team handled everything efficiently

What a fantastic team. The admin staff alongside the clinical team have been wonderful. Thank you so much from a healthcare professional. The dedication, commitment and efficiency of the whole practice - I could give them more than 5 stars if I could.

Staff seemed unhappy to help on the phone

The team did not provide the level of support I was hoping for, and I experienced what felt like errors in their service. I found their manner to be unwelcoming, and during phone interactions, I sensed a lack of enthusiasm in assisting me.

Online booking gets quick responses here

I have nothing but praise for the healthcare I receive at my local practice. I have been a patient there for nearly three decades. I can always secure an appointment when required, the reception staff are consistently helpful during interactions, the online appointment booking system provides prompt responses, and the clinician I see is thorough and provides excellent care.