Tattenham Health Centre

Helpful receptionists and easy appointment access

The team members are all very pleasant and the reception staff consistently provide assistance whenever they can. I'm always able to secure an appointment at a time that suits my needs!

Friendly staff made us feel welcome

The medical team and reception staff at this practice are excellent. The clinicians I and my children see most frequently are particularly outstanding, as are all the other members of the team.

Quick response to urgent prescription request

My child was unwell and I submitted a request early in the morning, receiving the prescribed medication within just over an hour. The healthcare provider was excellent and got back to me very quickly.

Kind and attentive appointment experience

I had an excellent appointment with my healthcare provider. They were very kind and conscientious.

Quick appointment and genuine follow-up care

I was able to secure an appointment at short notice recently. A clinician saw me in person and addressed my concern very efficiently. They promised to follow up with me the next day to check on my progress, which they did. I have had a telephone consultation with this same clinician approximately two years ago and they were equally professional and attentive at that time. A very caring and thorough healthcare professional. Thank you.

Responsive referral made a real difference

A wonderful practice. The front desk staff are courteous; the clinical team members are competent and my long-standing healthcare provider is outstanding. They recently arranged a timely referral which proved very beneficial to me.

Struggling to get through on the phone

I frequently find myself having to follow up on my test results. When I book telephone consultations, I sometimes don't receive the expected call, and the practice is generally difficult to reach by phone. This has happened on multiple occasions with my scheduled remote appointments.

Long wait for callback left us without help

I have had a very frustrating experience with this surgery. I was waiting an extended period for a clinical callback regarding my young child who was unwell with a high temperature. The surgery was difficult to reach by phone, and despite my attempts to contact them directly and seeking assistance through other means to prompt a response, I did not receive the callback I was expecting. This situation resulted in me needing to seek care elsewhere. I am disappointed with the level of service provided and feel the experience was unsatisfactory.

Quick responses and genuinely helpful receptionists

I absolutely adore this practice. They demonstrate outstanding communication standards, with reception staff consistently displaying courtesy and helpfulness. The clinical team are exceptional. I've consistently received prompt responses even during challenging periods, and such responsiveness is rare to find, particularly given my work in a pharmacy outside the local area.

Practice doesn't listen to patient concerns

I have found the practice unhelpful and feel my concerns are not being heard. I have requested referrals for significant muscle pain without success, and obtaining a sick note for work proved difficult. Requests for pain management have been declined. Despite struggling with mental health difficulties, I have not received the support I need, which has added to my stress levels. Appointment availability has been a persistent problem. Due to these experiences, I have decided to register elsewhere as I feel let down and unsupported by my current provider.

Doctor called back same evening with helpful advice

I'd like to give a special mention to the health centre team. After I called on Tuesday afternoon hoping for an appointment without success, a clinician rang me back at 7.30pm. This call meant I could avoid attending accident and emergency. I received pain relief that same evening along with helpful guidance, and a blood test was arranged for 9am the following day. The results were communicated to me on Friday morning. I'm making good progress, and further tests have been scheduled to ensure everything continues to improve. The service provided by both the reception staff and the clinical team was excellent. I've expressed my gratitude to the clinician directly, though I wasn't able to identify the other team member involved. I hope this feedback reaches the staff members concerned.

Impossible to book an appointment here

It would be easier to arrange a meeting with a celebrity than to secure an appointment at this practice. The experience has been quite disappointing overall. The reception staff can come across as unwelcoming and unhelpful. The clinical staff are excellent when you finally manage to see them, but the difficulty in accessing appointments is a significant problem.

Long-term patient valued by attentive clinical staff

I have been a patient at this health centre since 1995. Over the years, I have been seen by several clinicians who have all been excellent, and I have found the nursing and reception staff to be among the kindest and most helpful I have ever encountered. The care and support I have received for my health and wellbeing throughout my time as a patient has been outstanding, and I am very grateful for this. I am now in my nineties and continue to receive wonderful treatment and service from the practice and the associated pharmacy. I would like to commend everyone involved for their continued good work.

Quick appointments without the long wait

This GP practice excels at providing prompt appointment availability. I'm aware that many patients at other practices experience lengthy waiting periods for consultations, whereas I typically manage to secure an appointment within the same day.

Efficient online booking made appointments easy

Couldn't be more grateful that this is our local GP surgery. Extremely efficient online service plus all the clinical staff are amazing at what they do.

Online messaging beats the phone queue here

I recently registered as a temporary patient while staying in the area following the birth of my child. The clinician I saw was very pleasant and helpful. The practice also arranged my baby's health check and vaccination through text message, which meant I didn't need to make a phone call. The online messaging system has been effective for my needs so far. While there seem to be some difficulties with reaching the practice by telephone, I've found that using the online messaging service results in a prompt response. Overall, I've been very satisfied with my experience.

Reception team always goes the extra mile

The reception team consistently demonstrates helpfulness during my visits, and they never seem to regard any request as problematic.

Surgery ignored urgent patient contact requests

This surgery has been extremely disappointing. I experienced a lack of communication regarding a family member's health concerns. As I have mentioned before, a private business operating in this manner would likely face serious consequences. I would urge the practice to reconsider their current approach—we are well past the pandemic period, so why are in-person appointments and prompt telephone consultations not readily available? If you are seeking a reliable surgery, I would recommend looking elsewhere.

Felt heard and got a clear plan

Have been with the surgery for under a year. On two occasions have dealt with a clinician when we were desperate for help. Both times they have been personable, engaged and had a plan. Highly recommend based on my experience of having a professional that cares! 10/10!

Thorough doctors who really listened well

Very good, would recommend. Have visited recently and found both practitioners to be very thorough and extremely helpful.