Patient Experience Summary

Vaccination services at this practice have consistently received strong feedback, with patients praising the smooth, efficient administration process and welcoming reception experience. The vaccination procedure itself is frequently described as quick and painless, with staff demonstrating professional care and clear communication throughout. Patients particularly appreciated the organised approach, minimal waiting times, and courteous demeanor of the team.

Beyond vaccination services, feedback reveals a mixed picture across broader practice operations. While some patients report positive experiences with appointment booking, responsiveness to online enquiries, and compassionate clinical care, others have encountered significant challenges contacting the practice by telephone, accessing appointments, and experiencing appointment cancellations. Reception experience varies, with some staff noted for genuine warmth and professionalism, whilst others have been perceived as disengaged during phone interactions.

Communication gaps and prescription issues have been highlighted as recurring concerns, alongside difficulties with appointment reliability and availability. Despite these operational challenges, many patients have expressed appreciation for the clinical competence and care provided during consultations, and some have noted improvements following recent staff changes. The practice environment and organisation of clinical procedures have generally been well-received where patients have accessed services.

Appointment

68.15 %
Great

Reception

72.30 %
Great

Cleanliness

82.50 %
Great

Care

85.20 %
Excellent

Respect

81.40 %
Great

Seen on time

75.60 %
Great

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MB

Mike B. Google 5 years ago

Rating

Excellent!

Quick covid shot at blackbrook surgery

I received an invitation to get my Covid vaccine at Blackbrook Surgery recently, and the experience was incredibly smooth. Arriving slightly ahead of my scheduled time, I was in and out of the facility in under 10 minutes. The staff provided clear, comprehensive guidance about the procedure and potential after-effects, making the entire process seamless and stress-free. I wholeheartedly endorse this vaccination center and feel a sense of increased security knowing I'm now protected. Many thanks to the team for their efficient and professional service.

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HH

Heather H. Google 5 years ago

Rating

Excellent!

Quick shot at the clinic today

Received my coronavirus vaccine at this location today. The process was incredibly smooth and speedy, and the injection was completely painless. I'm truly delighted to have completed my vaccination. Many thanks to the staff.

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KJ

Khurram J. Google 5 years ago

Rating

Excellent!

Super speedy lunch spot downtown

Speedy service and thoroughly enjoyable experience. The employees were welcoming and pleasant.

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BL

Brida L. Google 5 years ago

Rating

Excellent!

Quick and caring covid shot team

Incredibly professional and compassionate care during my Covid vaccination from The Royal Navy personnel. Their kindness and consideration were truly appreciated. Much gratitude.

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OO

Outcasts99 O. Google 5 years ago

Rating

Great!

Quick and smooth vaccine visit

Received my Covid vaccination today, and the entire process was incredibly smooth and well-organized. Staff communicated clearly throughout the experience.

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JL

John L. Google 5 years ago

Rating

Excellent!

Covid shot was a breeze

Smooth and hassle-free process for getting my coronavirus vaccination.

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PS

Paul S. Google 5 years ago

Rating

Excellent!

Quick and smooth vaccine appointment

Exceptional assistance with the Covid vaccination. Couldn't be more appreciative.

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PH

Peter H. Google 5 years ago

Rating

Excellent!

First vaccine dose went smoothly

Received my initial vaccination today. The process was remarkably smooth and swift, and I barely felt any discomfort during the administration.

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SE

Stephen E. Google 5 years ago

Rating

Excellent!

Quick covid vaccine at local clinic

The entire process was impressively streamlined. I received a prompt call to schedule my vaccination, and the staff were both welcoming and quick. The entire experience was smooth and hassle-free. Appreciative of their professionalism, and looking forward to the follow-up in three months.

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DG

David G. Google 5 years ago

Rating

Excellent!

Smooth morning checkup with friendly staff

Swift, professional, courteous service. Greatly appreciated. Looking forward to my next appointment in three months.

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AS

Anne S. Google 5 years ago

Rating

Excellent!

Quick and painless covid shot

Received the notification for scheduling my vaccine much quicker than expected, the entire arrangement was well-organized and streamlined, with an incredibly smooth administration of the [virtually unnoticeable] shot - overall an excellent experience

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SL

Steve L. Google 5 years ago

Rating

Excellent!

Quick and caring vaccine experience

The vaccination process was incredibly smooth, and the healthcare professionals demonstrated exceptional compassion and attentiveness throughout my Covid shot appointment.

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TW

Tracy W. Google 5 years ago

Rating

Excellent!

First covid shot went smoothly

Got my initial coronavirus vaccine dose today. The process was smooth with no waiting and staff were welcoming and helpful. The only minor issue was receiving the informational pamphlet post-injection, which mentions checking about blood thinner medications. Fingers crossed this won't cause any complications for me.

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MM

Milesmacf M. Google 5 years ago

Rating

Excellent!

Quick and friendly covid vaccine today

Got my first COVID vaccine shot today - the process was incredibly smooth, and the medical team was delightful! (The young man at reception was especially courteous and welcoming)

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RH

Ray H. Google 5 years ago

Rating

Excellent!

Smooth morning service with awesome team

Truly exceptional - composed, methodical, welcoming - fantastic in every single way.

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CK

Catherine K. Google 5 years ago

Rating

Excellent!

Quick jab at local vaccine center

Got my Oxford AstraZeneca shot this afternoon. Incredibly swift, streamlined, and welcoming. Literally took just two minutes - zero waiting, walked right in and after a brief questionnaire it was complete. Extremely well-managed. Deeply grateful. Many thanks.

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CD

Chris D. Google 5 years ago

Rating

Excellent!

Smooth covid jab with friendly staff

I rarely need medical attention, but when I do, I'm thoroughly satisfied these days. Previously, I encountered an unpleasant physician whose unprofessional demeanor discouraged me from seeking care for four years. Fortunately, that individual is no longer with the practice, and my current doctor is wonderfully accessible. I visited yesterday for my covid vaccination and was impressed by their exceptional organization. The line was minimal and moved swiftly, the staff were welcoming, they provided clear information, answered my queries, and administered the injection seamlessly.

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CC

Carol C. Google 5 years ago

Rating

Great!

Quick and smooth vaccine experience

Just received my COVID vaccine. The entire process was incredibly smooth, swift, and hassle-free. The facility was meticulously organized, and the staff were both welcoming and highly competent. They provided clear, comprehensive explanations throughout. An outstanding experience overall. Much appreciation.

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CA

Chris A. Google 5 years ago

Rating

Excellent!

Quick morning check-in went smoothly

Exceptional customer experience with zero wait time and an incredibly helpful team across the board!

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LK

Lesley K. Google 5 years ago

Rating

Excellent!

Quick and painless vaccine visit

We visited the vaccination center together, and the experience was exceptional. The staff were incredibly welcoming and professional, ensuring the process was smooth and quick. From start to finish, everything ran like clockwork. Much appreciation for their excellent service.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01823 259444
  • The Blackbrook Surgery Lisieux Way Taunton Somerset TA1 2LB

Patient Experience Summary

Vaccination services at this practice have consistently received strong feedback, with patients praising the smooth, efficient administration process and welcoming reception experience. The vaccination procedure itself is frequently described as quick and painless, with staff demonstrating professional care and clear communication throughout. Patients particularly appreciated the organised approach, minimal waiting times, and courteous demeanor of the team.

Beyond vaccination services, feedback reveals a mixed picture across broader practice operations. While some patients report positive experiences with appointment booking, responsiveness to online enquiries, and compassionate clinical care, others have encountered significant challenges contacting the practice by telephone, accessing appointments, and experiencing appointment cancellations. Reception experience varies, with some staff noted for genuine warmth and professionalism, whilst others have been perceived as disengaged during phone interactions.

Communication gaps and prescription issues have been highlighted as recurring concerns, alongside difficulties with appointment reliability and availability. Despite these operational challenges, many patients have expressed appreciation for the clinical competence and care provided during consultations, and some have noted improvements following recent staff changes. The practice environment and organisation of clinical procedures have generally been well-received where patients have accessed services.

Appointment

68.15 %
Great

Reception

72.30 %
Great

Cleanliness

82.50 %
Great

Care

85.20 %
Excellent

Respect

81.40 %
Great

Seen on time

75.60 %
Great
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