Teams Medical Practice

Clean modern surgery with friendly staff

The practice maintains high standards of cleanliness and features modern facilities. The team members are welcoming and provide helpful assistance. Very good experience overall.

Staff attitude made me switch practices

I have encountered instances where members of the clinical team displayed behaviour that I found to be discourteous, lacking in empathy, and disrespectful. My experiences at this practice have been consistently negative, and this has also been the case for other family members. I have raised my concerns with management on two separate occasions. As a result, I have chosen to transfer my care to an alternative GP practice. I would not recommend this practice to others.

Appointments forgotten repeatedly by the surgery

My experience at this surgery over the past couple of years has been quite disappointing. The reception staff will schedule appointments for you, but when you arrive at the designated time, you find yourself waiting for an extended period, and it appears there is no record of your booking. The same issue occurs with telephone appointments—you wait for the call from the clinician, but an hour or more passes after the scheduled time, and when you contact the surgery to inquire about the missed appointment, they have no documentation of it either. This situation has repeated itself multiple times over the past two years and seems to be a recurring problem that requires urgent attention. Additionally, I have not received any explanation or apology regarding these incidents.

Reception team made me feel welcome and valued

I have been a patient at this practice for eight years and have consistently found both the reception staff and clinical team to be polite and supportive.

Receptionists blocking access to doctors unfairly

Unfortunately, I share the concerns raised by others. The clinical staff are excellent, but there are instances where administrative staff fall short of expectations. During a recent interaction, I was informed by reception that my post-procedure recovery had been straightforward, even though my medical records indicated otherwise. I was also prevented from speaking with a clinician about my concerns. It would be more appropriate for medical professionals to make decisions regarding patient care rather than administrative personnel without clinical qualifications. This situation created unnecessary worry and potentially compromised the safety of my care.

Reception staff were dismissive and unhelpful

The service was disappointing once more. The reception staff came across as dismissive, and the referral provided did not feel particularly helpful or effective.

Easy to book appointments through multiple channels

I have been attending this practice for five decades and have consistently had a positive experience throughout my time as a patient. The entire team has always demonstrated helpfulness and professionalism. The clinicians provide excellent care. I have found it straightforward to book appointments through both telephone and the online patient portal.

Rude reception staff but caring doctor

The reception staff came across as unwelcoming and unhelpful during my interactions with them. Their demeanor was quite negative. However, my healthcare provider was pleasant and approachable.

Helpful reception staff made all the difference

We find the clinical staff to be lovely and approachable, while the reception team are very helpful and do their best to assist us.

Community focused practice with friendly staff

Outstanding surgery with a strong commitment to serving the local community, maintaining a welcoming and professional environment throughout. The team members are genuinely helpful and approachable.

Friendly staff and convenient pharmacy location

Although this is not my usual practice, I am required to attend here for specialist care and have consistently found the staff to be welcoming and supportive. The presence of an on-site pharmacy is a convenient addition.

Reception staff were unhelpful and rude

The receptionist's manner was disappointing and left a negative impression.

Modern facility with helpful staff and good appointment availability

Contemporary medical facility featuring an integrated pharmacy on-site. The practice provides comprehensive GP services alongside preventative health initiatives and support services for lifestyle changes, complemented by nursing care. As an educational facility, the practice maintains a varied team of clinicians whose availability fluctuates periodically. The team demonstrates good knowledge and provides helpful support, with appointment scheduling and waiting times that compare favourably to neighbouring practices in the locality. Complimentary parking is available at a nearby car park situated to the east of the building, which can be accessed directly from the surgery.