Temple Fortune Medical Group

Reception staff were unhelpful and dismissive

The reception staff did not meet my expectations.

Long wait for emergency appointments online

This practice should not be operating in its current state. It is an absolute disappointment. When requesting an urgent appointment, I was instructed to complete an online form and informed that the earliest available slot was several weeks away. The staff displayed rudeness and a lack of respect throughout my interaction. With only a single clinician present, the service appears stretched and the quality has noticeably declined. I feel the healthcare system has become increasingly difficult to access for regular patients, whilst others seem to receive preferential treatment. It seems unfair that those who contribute through taxes struggle to obtain basic medical consultations.

Receptionists ask too many questions about your condition

This practice has not met my expectations. The reception staff request detailed information about health concerns before scheduling appointments, which feels intrusive to privacy. When attempting to book an appointment, I was directed toward an online consultation instead, only to be told that system issues prevented the booking from being completed. I felt my situation required urgent attention, and I was disappointed with the level of service provided. This has been my most unsatisfactory experience with a GP practice, and I would not recommend it to others.

Inconsistent care and unhelpful reception staff

The practice frequently has different clinicians at each visit. The staff can be unwelcoming. There have been instances where diagnoses seemed inaccurate. Overall, the experience has not been satisfactory.

Receptionists blocked access to appointments

The reception staff at this practice were unhelpful and dismissive. I found their manner to be unwelcoming and dismissive of my needs. They appeared reluctant to schedule appointments, particularly when I was not a regular patient at the practice. After several frustrating interactions, I decided to seek care elsewhere. The experience felt unproductive and draining. It was difficult to obtain an appointment to see a clinician due to barriers created by the administrative staff.

Reception staff dismissed concerns without proper care

I would give no stars if I had the option. The demeanor of the receptionist who assisted me was concerning. Not only was I given advice about where to seek care when I raised a health concern, but I was also made to feel rushed during the interaction. I do not feel confident that this is the kind of environment where my family member would receive the care and attention they deserve.

Slow appointment booking and unhelpful service

An unsatisfactory experience at this practice. The appointment felt prolonged and the support provided did not meet my expectations.

Long wait with only one doctor available

I had a distressing experience during my visit today. My child had to wait considerably longer than expected to be seen by a healthcare professional. The practice appeared to be operating with limited clinical staff on that particular day. As others have noted, obtaining appointments at this practice is already quite challenging. I observed another patient ahead of us who also experienced a lengthy wait with a very young child, which was clearly difficult for everyone involved. I would encourage the practice to consider increasing staffing levels or providing more accurate waiting time estimates to better manage patient expectations.

Hard to get appointments, long waits guaranteed

Whenever I've attempted to book an appointment for myself or my family member, there seems to be considerable hesitation in scheduling one, with frequent mentions of staffing limitations. Even when an appointment is eventually secured, the wait time before being seen typically extends well beyond 40 minutes. Additionally, I found the staff interactions to be lacking in helpfulness and professionalism. I would not recommend this practice based on my experiences.

Receptionists treated me like a robot

An extremely disappointing GP practice experience. The reception staff interactions felt impersonal and unhelpful, lacking the human touch one would expect when seeking medical assistance.

Reception staff showed little care or concern

Absolutely dreadful experience!!!!! If you have a family member registered with this practice and need documentation, I'm afraid you may face significant challenges!!!!! The service was extremely disappointing! We experienced considerable delays in obtaining necessary paperwork due to what felt like unnecessarily complicated questioning and incomplete form completion! A formal complaint will be submitted, though I'm not optimistic about receiving a meaningful response!!!! The front desk staff appeared indifferent to our concerns and seemed unmotivated to help! It's frustrating to pay for a service that feels so uncaring and unresponsive!!!!!

Difficult to get in-person appointments when needed most

I registered with this practice at the end of 2019. I maintained good health through regular exercise and a balanced diet, so I had no need for medical appointments during my first three years. Unfortunately, I experienced significant digestive issues last year and sought their support, only to find that arranging in-person consultations proved extremely challenging, with telephone appointments being the default option. However, I was referred for a comprehensive series of diagnostic tests to screen for serious conditions. Some of these investigations prompted me to pursue additional private healthcare abroad. Following a year of various appointments and hospital visits, which fortunately all returned negative findings, I continue to face the same substantial difficulties. Two months ago, I attended a private clinic, partly due to ongoing symptoms and partly because of concerns about the service I was receiving. They promptly identified a food intolerance and provided me with a management plan to follow for one month. My symptoms improved dramatically within a week. The private clinic recommended that I request testing for various intolerances and allergies, including gluten and lactose, and suggested I return to my GP to arrange these investigations. I visited my practice today and discussed my findings with the clinician managing my care. However, they were unwilling to arrange the full range of tests I had requested, agreeing only to gluten testing. They also declined my request for a dermatological referral, which I had been seeking for several months. They explained that they could only address one issue per appointment, with a ten-minute limit. I find this approach frustrating given that I contribute through taxation to fund the service. I have observed that other patients, particularly older individuals, frequently appear distressed and dissatisfied with their experience here. As I am able to access healthcare elsewhere, I have registered with another practice effective immediately. While I recognise my departure may have minimal impact, perhaps it will allow more time for other patients. Should others make similar decisions, there may come a point when reduced patient numbers allow for more attentive and compassionate care for those who remain. Best regards

Long phone waits and unhelpful information given

I would appreciate it if the practice could review their telephone response times, as calls seem to take considerable time to be answered. Additionally, I have experienced instances where the information provided over the phone was inaccurate. This is concerning, particularly for patients requiring urgent appointments, as the waiting period can be quite lengthy.

Practice manager questioned my appointment frequency

I have multiple health concerns affecting both my physical and mental wellbeing. I was contacted by the practice management team questioning the frequency of my appointments, which I found frustrating. I feel that the clinical staff here do not provide me with the same standard of care as other patients, and that I am being treated differently. I am very unhappy with my experience and intend to lodge a formal complaint with the relevant health authority and seek care elsewhere.

Reception staff were dismissive and unhelpful

I would strongly prefer to avoid returning to this practice, as I found the entire team to be lacking in professionalism. This applied across all areas, from the front desk staff through to the clinical personnel. In my view, I believe someone with minimal medical training could provide a better standard of care than what I experienced.

Reception staff were dismissive and unhelpful

This practice fell significantly short of expectations. The reception staff demonstrated poor communication skills and an unwelcoming demeanor. The overall service quality appeared unprofessional and disappointing. It is difficult to understand how this establishment continues to operate. I would advise prospective patients to consider alternative options, as access to appointments and care appears to be problematic.

Long wait times and poor communication

Unsatisfactory experience.

Hard to reach anyone for appointments

Struggled to secure an appointment for my child within a reasonable timeframe, with waits extending beyond several weeks. Phone calls resulted in extended hold times lasting over an hour. Getting through to speak with someone proved to be quite challenging.

Impossible to book appointments and get proper care

The experience at this practice has been disappointing across multiple areas, particularly regarding the difficulty in securing appointments and concerns about the accuracy of clinical assessments provided.

Long phone waits and delayed specialist referrals

I have been a patient at this surgery for approximately 12 years, and since the change in management, my experience has deteriorated significantly. I presented with a medical condition and was assessed by multiple clinicians, however I did not receive the anticipated referral to secondary care services. Instead, I was advised that my condition would remain unchanged, with little discussion about potential future health considerations. I have experienced lengthy waiting times when attempting to contact the practice by telephone, often waiting around an hour to speak with reception staff. A referral to a specialist service was arranged, but the necessary diagnostic imaging was not forwarded promptly, taking several weeks to be sent, which resulted in delays to my specialist appointment. I only became aware of this delay when I proactively contacted the specialist clinic myself to follow up. Overall, I have found the service to lack responsiveness and attentiveness to patient needs. I would encourage prospective patients to carefully consider their choice of practice, as I have not felt adequately supported in managing my healthcare.