Temple Fortune Medical Group

Knowledgeable doctors despite limited parking

The building houses two separate medical practices, and both have excellent front desk staff. Although the clinicians maintain busy schedules, those I have consulted with have demonstrated strong expertise and a helpful approach. The facility includes nursing staff and support personnel who can assist with blood pressure monitoring. There is a toilet available for patient use. Outdoor parking availability is somewhat restricted.

Switched GP after unhelpful appointment experience

I would not recommend this practitioner. I had a very negative experience during my appointment, and I felt the approach lacked the compassion and support I needed. The interaction left me feeling upset and unsupported. I decided to switch to a different GP and have found the experience much more positive since making that change.

Friendly reception and helpful NHS care

Pleasant and satisfactory experience with NHS services.

Smooth check-in process made appointment easy

This healthcare facility ranks among the finest available. The check-in process is streamlined through digital systems, and the reception area operates smoothly. The clinical staff demonstrate strong competence and deliver prompt, thorough care. I would gladly suggest this medical center to others seeking healthcare in the locality.

Reception staff showed little interest in my concerns

I have had a disappointing experience with this practice. While I found one receptionist to be helpful and attentive, I felt that other staff members appeared disengaged and lacked professionalism. I perceived that the clinical staff seemed indifferent to the quality of care they were delivering, often rushing through appointments without adequate follow-up. When I was struggling with my mental health and requested continuity of care with a clinician who had previously supported me with similar concerns, I felt my situation was not taken seriously. Despite explaining that I was in a difficult emotional state, I did not receive the follow-up or support I had hoped for. This experience has been deeply frustrating, and after being a patient here for over 15 years, I am considering looking for care elsewhere.

Helpful reception staff made the difference

A fantastic medical practice with consistently supportive staff and a genuinely pleasant team!

Receptionist was dismissive and unhelpful

The receptionist's manner was quite discourteous.

Reception staff attitude needs improvement

There are a couple of receptionists whose manner I found to be quite discourteous and condescending. (This feedback was prompted by a recent call to the surgery to arrange an appointment, during which I felt the service provided fell short of expectations). Their approach detracts from the otherwise positive reputation of the clinic, and I find it puzzling that their performance has not been subject to formal review. Having spoken with other patients, it appears my experience is not an isolated one. I should emphasise that I have been attending this clinic for many years and have consistently received excellent care from my healthcare providers. They have been outstanding and certainly deserve the highest praise.

Reception staff made insensitive assumptions about my visit

The receptionist made an incorrect assumption about the reason for my visit and made a lighthearted comment about it with my companion while I was genuinely unwell. I was subsequently diagnosed with tonsillitis. I was disappointed with the approach taken during this interaction.

Staff were dismissive and lacked basic courtesy

The staff displayed a lack of courtesy and professionalism during my visit. I found the interaction to be quite disappointing and left feeling dissatisfied with the service received.

Reception staff unhelpful with registration process

The reception team provided a disappointing experience. I felt they were unhelpful and unwilling to assist with my needs. When I was unable to locate my NHS number, I was told to contact my previous practice to retrieve it. Due to having relocated to a different area of the country, this would have required me to visit in person, which was not feasible. After speaking with my previous practice, they indicated the information could be sent by fax, but the reception staff here appeared reluctant to facilitate this request. Their lack of willingness to help resulted in delays to scheduling appointments for both myself and my child. I was left feeling frustrated by what I perceived as a failure to provide adequate support. I would not recommend returning to this practice.

Long phone queues despite being first in line

I have been attending this practice for many years. The surgery serves a diverse and complex patient population. The clinical team has been accommodating in allowing me to remain registered despite relocating outside the catchment area. The practitioners have provided excellent care. However, I am dissatisfied with the time required to reach the surgery by telephone, even when calling early, and I have found that some reception staff can be inflexible when dealing with urgent matters that might benefit from a more adaptable approach. Greater empathy towards callers' circumstances would be welcome and would contribute to a more professional service experience. Alternatively, if the role is not a good fit, it may be worth reconsidering the position.

Management refused to provide medical records

I have had a long-standing relationship with my previous doctor spanning over four decades, and I hold them in the highest regard. However, when I requested that my address details be updated on my medical records, the subsequent doctor and clinic management made the decision to remove me from their patient list without ever having met me. This left me in a difficult position without access to medical care or my regular medication. Additionally, my attempts to obtain my medical records and receive responses to my written enquiries have been unsuccessful. This situation has been handled poorly and the management response has been inadequate.