Temple Sowerby Medical Practice

Reception staff were dismissive and unhelpful

I'm uncertain about the authenticity of the positive reviews displayed, as my experience at this medical centre has been quite poor. The front desk staff came across as unwelcoming and appeared to lack clarity regarding procedures and information.

Easy app booking and efficient local service

A highly efficient local practice serving the village community. Appointments can be arranged promptly through the NHS app, typically within a couple of days. The practice operates its own pharmacy where repeat prescriptions are consistently prepared and available for collection on schedule, with occasional delays only occurring when stock availability is affected by suppliers. The reception staff are welcoming and responsive, handling enquiries with care and efficiency. The practice provides a valuable service that eliminates the need for patients to travel further afield and supports multiple villages across the region.

Service has improved since last visit

The service has shown considerable improvement.

Reception staff made me feel genuinely welcomed

I have been with this practice for approximately a year and a half since relocating to the area. Compared to my previous experience elsewhere, I have found the team to be exceptionally welcoming and friendly. The reception staff are particularly pleasant and make you feel recognised. The clinical staff are equally approachable and accommodating. Nothing seems to be too much of an inconvenience for anyone. Excellent experience overall.

Quick phone response sorted my issue fast

The practice merits recognition for its prompt telephone response to an initial online query, which resulted in a swift clinical response including a prescription made available within half an hour and a home visit arranged within a couple of days for subsequent assessment. Following a recent unsatisfactory experience elsewhere, this surgery has demonstrated exemplary support and care.

Helpful and took time to listen

A supportive healthcare professional!

Online booking system replaced direct doctor contact

I would rate this practice far below satisfactory. The practice has shifted in a way that feels frustrating and impersonal. It used to be straightforward to speak directly with a clinical professional about health matters, but now the process requires going online to request a phone consultation or appointment. When I requested a direct call to discuss concerns following an annual blood test with matters I wished to address, the response was an appointment scheduled a week out with someone to contact me. However, the person who eventually made contact was not the type of clinician I had requested, and they did not actually reach out to me or show any courtesy in doing so. This experience felt disappointing and unhelpful. I question what the role of doctors has become if they are not engaging directly with patients. Due to this experience, I have decided to seek care elsewhere.

Receptionists helpful and appointments run on time

The practice and front desk team have been extremely helpful and of excellent quality. Whenever appointments have been arranged, the clinical staff have called promptly and have been equally supportive. My experience with the dispensary service encountered some challenges previously, but in recent times I have found nothing but positive things to say about the team there. I consider myself very fortunate to be a patient at this practice.

Couldn't get NHS chiropody appointment

Advised to seek private chiropody services instead.

Phone appointments forgotten without any contact

I would rate this GP surgery extremely poorly if possible. After tolerating what I felt were issues with prescription renewals and difficulty reaching the practice, I was asked to complete an online submission that would take two days to be assessed before speaking with a clinician. I was then informed I had a telephone consultation scheduled for that evening, but after waiting, the appointment did not take place as the practice failed to contact me. I found the overall standard of patient care at this surgery to be very disappointing and would not suggest it to others.

Online booking system needs improvement

As an older patient, I have found the practice to be increasingly difficult to navigate, with the exception of some particularly helpful staff members at the front desk. The digital platform presents similar challenges.

Receptionists blocking access to doctors

Unable to secure an appointment with a doctor. Difficult to progress beyond the reception desk. The practice has experienced a noticeable decline in service quality since the pandemic. Quite dissatisfied with the overall experience.

Repeated booking errors and lost prescriptions left unresolved

I found my experience with this practice to be deeply unsatisfactory. There appeared to be a lack of empathy towards patients and significant organisational difficulties. My first appointment was supposed to be conducted in person, though I had previously flagged concerns about poor phone signal in my area, yet this wasn't communicated clearly. A second appointment was subsequently cancelled without explanation or prior warning, and both had been arranged with the wrong clinician due to incorrect information provided. Return calls were not forthcoming. Prescriptions went missing and were not processed. When issues were raised, the management response seemed to focus on deflecting responsibility rather than taking ownership. Even when problems appeared to be resolved, they recurred shortly after—for instance, after a missing prescription was supposedly addressed, a relative's prescription still wasn't ready despite four days' notice being given. The pharmacy's three-day turnaround also seemed unnecessarily lengthy compared to other services. While an apology was eventually offered for the accumulated difficulties over several weeks, it felt somewhat hollow given the consistent pattern of blame directed elsewhere rather than genuine accountability. I would prefer to have other options available to me.

Practice won't see patients in person

Very concerned about this practice!!! Patient with ongoing health management needs and prescribed treatment, unable to access in-person appointments as clinical staff apparently operate remotely through video consultations. How can they reasonably expect patients with limited digital literacy to manage this approach????

Friendly reception made all the difference

Excellent medical practice that I've had the pleasure of experiencing. I would wholeheartedly recommend it to others.

Prescription issues and no one to speak to

Medication request was not processed again, there was no opportunity to speak with someone directly as only an automated response was provided, disappointing service overall

Reception team struggles with form accuracy

The clinical staff have consistently provided me with good care, but the practice is hindered by issues with the front desk team. On several occasions, they have overlooked important information on medical paperwork, resulting in incomplete or unusable forms. Additionally, they appear to struggle with scheduling follow-up appointments when bookings need to be made well in advance. When I raised concerns about these matters, I felt that no meaningful action was taken, which left me feeling very disappointed.

Online booking made the process straightforward

The practice demonstrated a professional approach that incorporated contemporary digital tools during a challenging period, with online platforms being utilised effectively and showing promise for future improvements. In-person interactions were consistently warm and characterised by staff who displayed good knowledge of their role.

Doctors good but pharmacy keeps getting prescriptions wrong

The medical practitioners are competent, however the pharmacy department consistently makes errors with prescription fulfillment.

Helpful staff made the booking process straightforward

Healthcare facility offering medical and pharmaceutical services to residents in the area.