Tennant Street Medical Practice

Phone queue wait followed by abrupt call disconnection

I have generally had acceptable experiences at this practice, but I encountered a frustrating situation yesterday. After submitting an online consultation, I was contacted by phone to arrange an appointment, but the only available slot was at a time I couldn't attend. The receptionist advised me to call back the following morning to reschedule. Following this guidance today, I spent over thirty minutes waiting in the telephone queue. When I finally reached someone and explained my circumstances, I was advised to visit a pharmacy and the call was then ended before I had the opportunity to respond. This was disappointing as it wasted my morning waiting for a call that wasn't properly concluded, and I felt my time could have been better spent visiting the pharmacy the previous day rather than waiting for what I believed would be a rescheduled appointment. Additionally, on previous occasions when I have been directed to the pharmacy first, I have been told I need to see my doctor instead, which has felt like a further waste of time. While I recognise that mornings are busy periods for telephone calls, I would expect to at least have a conversation completed rather than having the phone disconnected mid-discussion.

Easy to get appointments when needed

The healthcare provider at this practice has been excellent in supporting my family member, who manages multiple health concerns. Appointments are consistently available when needed, and the level of care received is outstanding.

Felt properly listened to about my concerns

The clinician at this practice is excellent. They consistently make time to hear out health concerns and work towards finding suitable solutions.

Efficient appointment and felt properly listened to

The GP I saw was excellent - one of the best I have experienced. They demonstrated great efficiency and professionalism, combined with a genuinely caring approach to patient care. They are a real asset to the practice.

Helpful support during a difficult period

Total respect for all the help and advice provided during a challenging period. Very grateful for the support received.

Finally felt listened to and cared for

Following a period of feeling overlooked at my previous practice, this surgery has made a genuine effort to investigate and address my concerns thoroughly. From the moment of arrival, there is a clear sense of attentiveness and support. I would genuinely encourage others to consider this practice.

Felt genuinely listened to and cared for

Absolutely wonderful care and kindness from the clinical team, thank you so much.

Receptionist and doctor both genuinely listened

Five stars from me. From the receptionist to the clinical staff, everyone seems to care and makes sure they address my concerns. I've been with the same practitioner for many years and I'm very grateful for the continuity of care I've received.

Referral process let me down when struggling

I have had several disappointing experiences at this practice. When I explained that I was struggling significantly with my mental health, I felt that the support and referral process did not progress as I had hoped. I was also told I did not meet the criteria for a particular contraceptive option, which was frustrating given my age. Additionally, I have been without an important medication for nearly two weeks, and despite having an online consultation, I have not received the follow-up communication I was expecting. As a young person going through a difficult time, I found this experience particularly unsatisfactory.

Smooth appointment process and welcoming staff

This practice deserves recognition, the staff are friendly, and appointments are readily available. I don't attend often, if at all really, but when I needed to visit the process was straightforward. The clinician I saw had an excellent manner and was very patient. Reception staff were kind and the practice itself felt welcoming. Thank you

Easy to book appointments and consistent care

Excellent medical professionals at this practice, with convenient appointment availability and the benefit of continuity of care with the same clinician. Highly recommended!

Quick blood test results from a reliable practice

I have been a patient at this practice for many years. I consider it to be an exceptionally good practice. The turnaround time for test results is remarkably swift. I believe many people do not fully appreciate how fortunate they are to receive such a high standard of service.

Clean practice with helpful staff and quick call times

I felt compelled to respond given my disagreement with some of the critical feedback I've seen. It seems as though certain individuals may be describing experiences quite different from my own. I've been attending this practice for many years and have been fortunate to work with several excellent clinicians. The standard of care I've received is genuinely outstanding. The facility itself is spotless, contemporary and welcoming, and I've consistently found all team members to be considerate, attentive and supportive. The appointment booking system operates efficiently, and I regularly use the online patient portal to access test outcomes, which typically become available within a day of testing, review my medical information, and request repeat prescriptions with complete ease. I'm genuinely uncertain what additional improvements could reasonably be expected.

Same day appointments made childcare easier

The medical professionals at this practice are excellent. We consistently manage to secure same-day appointments when we need to bring our children in for care.

Struggling to reach someone for help

I have attempted to contact the practice on multiple occasions within a short timeframe and was informed that no appointments were available for consultation. When I subsequently called to request a repeat medication, I was advised that this could not be processed by telephone. I am uncertain about the appropriate channels for obtaining assistance and would appreciate clarity on how the practice manages these requests.

Repeat prescriptions repeatedly forgotten and disorganised

The practice repeatedly fails to process my repeat prescription requests properly. Despite my explicit instruction to discontinue a particular medication due to my allergy, they have continued to dispense it to me. Additionally, they have stopped another medication without any communication or clarification. The reception team appears to experience frequent staff changes, which seems to contribute to the overall lack of organisation. Most concerning is that I have been removed from the patient list following a missed appointment caused by illness, which I feel is an unreasonable response to a genuine circumstance.

Couldn't get through on the phone line

I have been attempting to contact the practice from early morning without receiving any response. I simply needed to arrange an appointment, but was unable to do so as my calls went unanswered. As a result, I missed the available time slot. This level of phone accessibility is disappointing and falls short of what I would expect from the service.

Receptionist helped elderly patient up the stairs

I attended the surgery earlier today and witnessed an elderly patient arrive who was experiencing some mobility challenges. The receptionist noticed this and kindly accompanied the patient to the lift, assisting them to reach the required area upstairs. It was a thoughtful gesture that demonstrated genuine compassion in everyday interactions.

Refused to switch doctors within practice

I had a difficult experience with my previous GP practice. On multiple occasions, I felt uncomfortable during appointments, and I was unable to obtain the referrals I needed. When I requested to switch to a different clinician within the practice, my requests were declined on two separate occasions. Eventually, I decided to register with a different practice altogether, where I have found the care and support to be significantly better. Based on my experience, I would suggest exploring other options if possible, as I do not feel I can recommend this particular practice.

Couldn't book appointment with registered doctor

After attempting to secure an appointment with my usual healthcare provider, I was informed that there were no available slots. I find this quite frustrating, as the last time I was able to see my regular doctor was some years ago, and I have not needed medical attention since then. Now that I would like to arrange a consultation, I am unable to obtain an appointment with them, which I consider rather disappointing.