Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception and clinical staff, highlighting courteous communication, attentive service, and reassurance during appointments. Patients particularly value the welcoming reception experience and professional expertise demonstrated during consultations. The practice environment is noted as clean and well-maintained. However, significant concerns emerge around appointment access and waiting experiences, with patients reporting extended hold times and delays in receiving responses to inquiries. Communication channels present challenges, with some patients finding online request forms limiting and experiencing delayed callbacks. A pattern of inconsistent service quality appears across reviews, with some patients encountering dismissive attitudes or impatience from clinical staff, whilst others praise compassionate care and thorough explanations.

Waiting times remain a recurring frustration, with patients reporting delays both in telephone access and response to written requests. Some patients have experienced difficulty reaching the practice or receiving timely follow-up contact. Responsiveness to patient inquiries varies considerably, affecting confidence in the service. Positive experiences tend to centre on after-hours consultations and specific clinical interactions where staff demonstrated genuine commitment to patient care and took time to ensure patients felt informed and supported throughout their visit.

Appointment

58.90 %
Average

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

72.15 %
Great

Respect

70.25 %
Great

Seen on time

62.40 %
Average

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EN

E N. Google 9 months ago

Rating

Excellent!

Dr Yemi helped calm my nerves

Dr. Yemi helped me feel calm and at ease during my appointment, despite my initial nervousness and apprehension.

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CC

Christopher C. Google 9 months ago

Rating

Excellent!

Yemi's expert advice for my thailand trip

I'm grateful to Yemi for assisting me in preparing my vaccination documentation prior to my Thailand journey. The guidance and support provided were incredibly valuable and much appreciated!

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SW

Sarah W. Google 9 months ago

Rating

Excellent!

Yemi made my appointment smooth

Yemi demonstrated exceptional interpersonal skills, displaying both empathy and a high level of professional conduct.

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AS

Alice S. Google 9 months ago

Rating

Excellent!

Late night care when I needed it

Booked an after-hours consultation through 111. The reception area was spotless, and the staff member was welcoming. I was seen by the physician quickly and found them to be both well-informed and compassionate. The entire experience was exceptional - much appreciation!

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DS

Dani S. Google 10 months ago

Rating

Bad!

Quick visit turned unpleasant

The physician displayed a brusque demeanor and seemed extremely impatient during our interaction.

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MM

May M. Google 10 months ago

Rating

Excellent!

Nurse Yemi made my checkup comfortable

My visit with nurse Yemi went wonderfully! She displayed such warmth and compassion throughout our interaction.

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FG

Flash G. Google 10 months ago

Rating

Excellent!

Calm and kind support during anxiety

The representative was incredibly comforting and supportive, demonstrating a genuine understanding of my need for self-soothing techniques.

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EW

Eve W. Google 10 months ago

Rating

Excellent!

Yemi helped me through my smear test

Kudos to Yemi for her compassionate approach during my cervical screening. She was absolutely wonderful and helped me feel at ease throughout the entire procedure!

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TF

T F. Google 10 months ago

Rating

Excellent!

Friendly staff helped me quickly

Extremely beneficial

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PE

Prop E. Google 10 months ago

Rating

Excellent!

Compassionate doctor during scary stomach pain

On July 16th, my father was experiencing severe abdominal discomfort, and Dr. Rafael essentially rescued him from his medical crisis. My deepest gratitude to this exceptional doctor.

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MM

Merman M. Google 10 months ago

Rating

Excellent!

Friendly doctor saved my late-night visit

I scheduled an after-hours consultation following a 111 call. Dr Sarah Ovba demonstrated exceptional professionalism, genuine warmth, and compassionate care. I was genuinely taken aback, especially considering my prior unsatisfactory encounters at this medical facility. Heartfelt appreciation to Dr Sarah for her outstanding service!

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SC

Sophie C. Google 10 months ago

Rating

Excellent!

Yemi made baby shots stress-free

Yemi has been wonderful during our three vaccination visits for my little boy. Her expertise, compassion, and self-assurance have been truly impressive. We're grateful to have had such a supportive healthcare professional making the process smooth and stress-free.

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IL

Izzy L. Google 10 months ago

Rating

Excellent!

Friendly nurse made my shot quick

The healthcare professional, Mrs. Aderinto, demonstrated exceptional compassion and expertise during the procedure, ensuring a comfortable and virtually unnoticeable injection experience.

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A

Anonymouse 11 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Great
  • Respect

    Excellent
  • Seen On Time

    Great

Helpful Team

Would like to show appreciation to all Reception/Admin staff here at the GP. I have several ongoing queries and the team are nothing short of helpful & understanding. Spoke with Charlie again today who is always so polite and listens to my needs right to the end. Thank you to all the team for your ongoing Help. Cidem.

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MB

Margaux B. Google 11 months ago

Rating

Excellent!

Late night doctor saved me

I encountered an absolutely exceptional medical consultation, particularly given the after-hours timing. Dr. Rahina stands out as arguably the most competent and compassionate physician I've interacted with in years. Her demeanor was courteous and empathetic, and it was evident she was genuinely committed to providing assistance. Her combination of extensive medical expertise and upbeat approach transformed what could have been a challenging experience into a remarkably positive one.

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ES

Emma S. Google 11 months ago

Rating

Excellent!

Yumi helped me feel confident today

Yumi greeted me warmly and was incredibly helpful, taking the time to thoroughly explain the procedure and ensure I was fully informed about all follow-up details.

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AK

Abbie K. Google 11 months ago

Rating

Excellent!

Helpful staff made my day

Warm, inviting, and helpful staff who provide excellent guidance and make you feel right at home

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SS

Sevilay S. Google one year ago

Rating

Bad!

Terrible customer service and unhelpful doctors

Absolutely appalling service from both staff and medical professionals! The reception team hangs up on patients, and I've been waiting over 10 days with zero response to my inquiry! The doctors here are completely incompetent and unable to perform their basic duties! Steer clear of this medical practice and find a better alternative!!!!!

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SR

Shannon R. Google one year ago

Rating

Poor!

Frustrating wait at downtown clinic

Some doctors are excellent, while others simply brush you aside. The front desk staff follows a similar pattern.

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ST

Sophia T. Google one year ago

Rating

Excellent!

Quick care when I needed help

The after-hours medical clinic was fantastic, and Dr. Sarah went above and beyond, providing exceptional care and demonstrating remarkable patience throughout my visit.

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Practice Response Rate
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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 81947600
  • Tessa Jowell Health Ctr 72H East Dulwich Grove London SE22 8EY

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception and clinical staff, highlighting courteous communication, attentive service, and reassurance during appointments. Patients particularly value the welcoming reception experience and professional expertise demonstrated during consultations. The practice environment is noted as clean and well-maintained. However, significant concerns emerge around appointment access and waiting experiences, with patients reporting extended hold times and delays in receiving responses to inquiries. Communication channels present challenges, with some patients finding online request forms limiting and experiencing delayed callbacks. A pattern of inconsistent service quality appears across reviews, with some patients encountering dismissive attitudes or impatience from clinical staff, whilst others praise compassionate care and thorough explanations.

Waiting times remain a recurring frustration, with patients reporting delays both in telephone access and response to written requests. Some patients have experienced difficulty reaching the practice or receiving timely follow-up contact. Responsiveness to patient inquiries varies considerably, affecting confidence in the service. Positive experiences tend to centre on after-hours consultations and specific clinical interactions where staff demonstrated genuine commitment to patient care and took time to ensure patients felt informed and supported throughout their visit.

Appointment

58.90 %
Average

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

72.15 %
Great

Respect

70.25 %
Great

Seen on time

62.40 %
Average
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