Thames Ave Surgery
Great! (32 reviews)
Great! (32 reviews)
The practice receives predominantly positive feedback across the file, with patients consistently praising the professional and caring approach of clinical staff, the courtesy and helpfulness of reception teams, and the efficient organisation of services. Appointment accessibility is frequently highlighted as a strength, with multiple patients noting they have not experienced difficulty securing appointments. Patients report feeling genuinely listened to and valued, with particular appreciation for the continuity of care and the welcoming environment maintained across the practice.
However, a minority of reviews identify concerns regarding reception staff interactions. Some patients describe experiences of dismissiveness and lack of compassion during sensitive interactions, including instances where patients felt their concerns were not adequately addressed or where communication fell below expected professional standards. One patient raised concerns about clinical responsiveness to ongoing symptoms and the timeliness of specialist referrals.
Overall, the practice demonstrates strong operational management and a commitment to responsive communication, with most patients expressing confidence in the service and indicating they would recommend it to others. The feedback suggests a well-run practice where the majority of interactions are positive, though there remain isolated instances where reception experience and clinical responsiveness could be improved.
Appointment
Reception
Cleanliness
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
The practice receives predominantly positive feedback across the file, with patients consistently praising the professional and caring approach of clinical staff, the courtesy and helpfulness of reception teams, and the efficient organisation of services. Appointment accessibility is frequently highlighted as a strength, with multiple patients noting they have not experienced difficulty securing appointments. Patients report feeling genuinely listened to and valued, with particular appreciation for the continuity of care and the welcoming environment maintained across the practice.
However, a minority of reviews identify concerns regarding reception staff interactions. Some patients describe experiences of dismissiveness and lack of compassion during sensitive interactions, including instances where patients felt their concerns were not adequately addressed or where communication fell below expected professional standards. One patient raised concerns about clinical responsiveness to ongoing symptoms and the timeliness of specialist referrals.
Overall, the practice demonstrates strong operational management and a commitment to responsive communication, with most patients expressing confidence in the service and indicating they would recommend it to others. The feedback suggests a well-run practice where the majority of interactions are positive, though there remain isolated instances where reception experience and clinical responsiveness could be improved.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Erika K.
3 years ago
Excellent!
Staff really listen to what you say
Consistently excellent experience. The team is wonderful and genuinely attentive to what patients have to say.
Rob S.
3 years ago
Bad!
Persistent problems from booking to end
I have experienced ongoing difficulties throughout my time as a patient at this practice.
David W.
4 years ago
Excellent!
Reception staff were quick and professional
Excellent GP practice that my spouse and I have visited. The entire team, including reception staff and clinical personnel, provided a quick and efficient service. They handled their responsibilities particularly well during the pandemic period. Highly commendable!
Danielle D.
4 years ago
Excellent!
Reception team made me feel genuinely welcome
The finest practice in the area, with no complaints whatsoever. The entire team, including clinical staff and reception, are all excellent. They are considerate, welcoming and genuinely make a positive impact. Much appreciated.
Paul A.
4 years ago
Excellent!
Forward thinking surgery with helpful digital tools
Despite the challenging circumstances we're facing, the team continues to demonstrate their usual high standard of care. This practice stands out for embracing modern innovations, such as digital tools for clinical assessment and online appointment scheduling for preventative services, which reflects their commitment to delivering progressive and patient-centred healthcare.
Amanda O.
5 years ago
Excellent!
Helpful staff who actually listen to you
This surgery is genuinely staffed by very kind and compassionate individuals. Everyone demonstrates helpfulness and understanding. The clinical team has been particularly attentive to my healthcare needs and provided excellent support. It is a great practice. Well done to all the team.
Louisa B.
6 years ago
Excellent!
Friendly reception staff made all the difference
This has been the finest general practice surgery I have attended.
Steph P.
6 years ago
Excellent!
Reception staff made me feel genuinely welcome
I consider myself very lucky to have registered with this GP practice. The front desk team, clinical staff, and healthcare professionals have consistently demonstrated warmth and approachability during all my interactions, whether in person or over the phone. I would strongly suggest this surgery to others.
Shea B.
6 years ago
Excellent!
Reception team made booking really easy
Excellent practice - the reception team, clinical staff and nursing team are all outstanding, delivering an efficient and professional service. Highly recommended.
L1 M.
7 years ago
Excellent!
Reception staff made me feel genuinely welcomed and heard
This practice is by far the best one I have ever been registered with. All staff members are very professional and helpful. The clinical team is amazing and deserves recognition for their excellent care. The reception staff are also very friendly and helpful. You feel genuinely listened to and there is real compassion and care shown to patients. I have needed to visit quite frequently in recent weeks due to a health issue, however if you have recently moved to the area and are looking for a GP practice then this is an excellent choice. Thank you to everyone at the practice for being so wonderful.
Karolis S.
7 years ago
Excellent!
Welcoming practice that listens to patients
Excellent healthcare provider. Consistently friendly and responsive to my requirements.
Keke H.
9 years ago
Excellent!
Friendly reception staff made the difference
Excellent, well-run practice. All staff from reception through to the clinical team are professional and caring. Couldn't ask for more from a GP service.