Thaxted Surgery
Great! (25 reviews)
Great! (25 reviews)
The practice receives predominantly positive feedback regarding clinical expertise, care experience, and the welcoming atmosphere created by staff across all roles. Patients consistently praise the responsiveness of the team, with particular appreciation for the ability to arrange appointments at short notice and the efficiency of online communication services. The reception team is frequently noted for going the extra mile to assist patients, and continuity of care is valued by long-term patients who have experienced reliable service over many years.
However, a significant minority of patients report concerning experiences with reception staff, describing interactions as dismissive, discourteous, and unhelpful. Some patients felt their concerns were not properly addressed or given meaningful consideration, particularly when attempting to book appointments or discuss test results. There are also isolated reports of difficulty obtaining appointments and delays in receiving proactive communication about test results, with patients needing to initiate contact themselves to obtain findings.
While clinical staff are consistently described as professional, knowledgeable, and compassionate, the inconsistency in reception experience represents a notable service standard issue that contrasts with the generally high regard in which the clinical team is held.
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The practice receives predominantly positive feedback regarding clinical expertise, care experience, and the welcoming atmosphere created by staff across all roles. Patients consistently praise the responsiveness of the team, with particular appreciation for the ability to arrange appointments at short notice and the efficiency of online communication services. The reception team is frequently noted for going the extra mile to assist patients, and continuity of care is valued by long-term patients who have experienced reliable service over many years.
However, a significant minority of patients report concerning experiences with reception staff, describing interactions as dismissive, discourteous, and unhelpful. Some patients felt their concerns were not properly addressed or given meaningful consideration, particularly when attempting to book appointments or discuss test results. There are also isolated reports of difficulty obtaining appointments and delays in receiving proactive communication about test results, with patients needing to initiate contact themselves to obtain findings.
While clinical staff are consistently described as professional, knowledgeable, and compassionate, the inconsistency in reception experience represents a notable service standard issue that contrasts with the generally high regard in which the clinical team is held.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ross P.
3 years ago
Bad!
Impossible to book an appointment here
It is consistently difficult to obtain an appointment at this practice.
Anna R.
4 years ago
Excellent!
Receptionists went above and beyond to help
I'm so fortunate to have access to this practice! The entire team, from front desk staff to clinical professionals, are all wonderfully friendly and approachable! My daughter even enjoyed her recent appointment and was very positive about the experience! The reception team consistently goes the extra mile to assist patients, and the online communication service is excellent!
Christina I.
4 years ago
Excellent!
Staff were helpful and attentive throughout
The entire team, including clinical staff, support personnel, receptionists and all other members of the practice, delivered an excellent standard of care and service. Thank you.
Aimie D.
5 years ago
Excellent!
Friendly receptionists made the whole visit pleasant
Excellent medical practice with a welcoming atmosphere and efficient service. The reception team were particularly pleasant and accommodating. Much appreciated.
Birgitte A.
9 years ago
Excellent!
Helpful staff who fit you in quickly
Wishing everyone at Thaxted Surgery a very happy Christmas and a healthy New Year. Thank you for being so helpful and always managing to arrange appointments with clinical staff at short notice. We feel very fortunate to have access to such a dedicated surgery and team, and this is greatly valued.