The 157 Medical Practice

Friendly and efficient healthcare team saves the day

Message to GP Surgery: I'd like to convey my sincere gratitude for the outstanding care provided at this medical practice. Every interaction has been marked by kindness and expert handling, with the reception staff and Jeff standing out for their exceptional assistance. The efficiency in answering calls quickly, avoiding frustrating hold times, is truly noteworthy. I cannot recommend this surgery highly enough – many thanks for your consistently compassionate and professional approach.

Incredible nurse who made my hospital stay better

Grace, the nurse, is truly exceptional! Her compassionate demeanor, tender approach, and considerate nature are remarkable.

Worst service ever unprofessional and disrespectful

Absolute disaster of a business that should be steered clear of. The employees are incredibly unprofessional and discourteous. Despite having a scheduled appointment at 3 PM, I wasn't seen until 4:15 - over an hour late. This establishment desperately requires a complete overhaul of its management and operational practices.

Terrible service destroying patient health and trust

I cannot endorse this service. The consultants consistently demonstrate poor listening skills and, even after establishing a treatment plan, neglect to submit necessary referrals, despite repeated reminders from other healthcare professionals and myself. Time and again, I've contacted specialists who have no documentation of my case, with their front desk confirming that no referral was ever processed. My medical condition has declined to such an extent that I am now unable to work, yet this practice continues to show a shocking lack of concern for patient care.

Terrible doctor dismisses patient's real health concerns

Absolutely dreadful encounter with this physician who completely undermined my concerns, disregarded my reported symptoms, and was more focused on defending his erroneous statements than providing meaningful medical assistance. The doctor's approach to patient care was shockingly unprofessional and dismissive. The only bright spot was the reception team, who were courteous and supportive during our phone interactions.

Terrible medical experience with unhelpful uncaring doctors

My surgical experience was deeply unsatisfactory. Medical professionals seemed disconnected and uncoordinated, with my physician directing me to an entirely unrelated treatment path. The overall competence appears severely lacking. The staff demonstrates a profound lack of care and professionalism, frequently displaying irritation when patients attempt communication. One physician in particular, Dr. Edwin, was especially callous - he even mocked my medical condition, which was shockingly inappropriate and hurtful. The entire approach feels careless, disorganized, and fundamentally disrespectful to patient needs.

Terrible service and impossible to schedule appointment

Scheduling a consultation here is a nightmare, and their customer service is utterly unaccommodating.

Terrible customer service at front desk

Unhelpful and discourteous front desk staff member

Disappointing care and lack of medical professionalism

Our family has encountered significant challenges with this medical practice over the past year. Earlier this year, my husband was supposedly referred to a specialist by his GP. After months of silence, he contacted the GP's office, only to be told the referral was made in May. Upon checking with the specialist hospital, which had no record of the referral, he called the GP back. A different receptionist insisted the referral was definite, claiming it was sent just '10 minutes ago' - clearly a fabrication to cover up the previous receptionist's mistake. This was the second instance of such dishonesty my husband had experienced. Both my daughters have also felt their medical concerns were not taken seriously. For one daughter, after multiple unhelpful GP visits where her symptoms were met with skepticism, I sought a private specialist. Within 10 minutes, they diagnosed her issue and provided dietary and natural treatment recommendations. We had consulted GPs repeatedly over the past year, yet none offered any guidance. It's deeply troubling that they couldn't address a relatively common condition that could have been easily managed if caught early. My other daughter similarly felt her symptoms were dismissed. While I've highlighted specific issues from the past year, I acknowledge the practice seems marginally improved compared to previously. However, it appears they no longer possess the depth of medical expertise they once did.

Exceptional doctor who truly cares about patients

Dr Richardson demonstrates exceptional medical expertise coupled with genuine empathy. As a general practitioner, he consistently provides caring and professional support, making patients feel both well-informed and deeply understood.

Exceptional care from a trusted medical professional

During my recent visit to 157 Medical Practice, I met with John at 10:30 AM. She conducted a comprehensive and meticulous examination, demonstrating her exceptional skills. Having known her for over two decades, I can confidently say she is a consummate professional who consistently provides outstanding care to her patients.

Exceptional care and support from amazing team

I've been a patient at this medical practice for an extended period, and I'm impressed by the fresh approach of the new team. The reception staff are friendly and welcoming. I want to extend a special acknowledgment to the reception manager, SOHIBA. She is truly an exceptional and incredibly supportive individual. I had an administrative matter concerning my mother that needed resolution, and Sohiba went above and beyond her professional responsibilities to assist me, which I deeply appreciated. She demonstrated remarkable accessibility, empathy, and genuine care while addressing my concerns. I'd also like to commend Dr Marina Dalziel, who is equally approachable and compassionate. Thank you for dedicating time to thoroughly address my mother's needs and help us navigate our administrative challenges last month. Our entire family is thoroughly satisfied with the surgery's quality of service. Many thanks :)

Compassionate care from a top-notch medical team

I've been receiving care at this practice for an extended period. While it has evolved over time, my recent appointments have been outstanding. I was fortunate to consult with Dr Richardson directly, who is incredibly supportive and well-informed. Joan is equally impressive, and the front desk staff are equally accommodating. My sincere appreciation to everyone!

Exceptional service from a truly caring manager

Sohiba, the manager, truly brightened my experience today with her exceptional assistance during my referral process. Her compassionate and understanding approach was remarkable, and she deserves special recognition for her outstanding customer service.

Exceptional healthcare with caring and attentive staff

A fantastic medical facility. Appointment wait times are consistently short, and the medical staff are incredibly supportive. Nurse Jo, in particular, stands out for her exceptional care - she quickly identified my blood sugar issue and immediately arranged a same-day doctor consultation. Without a doubt, this is the most outstanding general practice I've encountered in London!

Exceptional healthcare and compassionate diabetes support

I am compelled to share my experience, primarily due to the thorough diabetes assessment I recently underwent at this healthcare facility, but also because of the consistently outstanding assistance and care I've encountered from every staff member I've interacted with. In essence, I feel completely assured that I am obtaining top-tier medical support from this practice, which provides me with immense peace of mind.

Compassionate receptionist marcia saved my day

At 157 medical Practice, there are some pleasant receptionists, but one standout individual truly made a difference. During an incredibly difficult period marked by illness, anxiety, and suffering, I contacted the surgery and was fortunate to speak with an exceptionally compassionate staff member named Marcia. Her interaction was profoundly meaningful to my healing journey. Many fail to recognize the critical importance of displaying empathy, gentleness, and support when patients reach out during their most fragile moments. Marcia was a beacon of hope during my darkest time, and I am deeply grateful. May she be blessed for her extraordinary kindness. 🙏🙏❤️

Caring staff saved the day at this practice

The staff at the front desk, particularly the practice manager, demonstrated exceptional compassion and support. While navigating the process of securing a GP appointment initially presented some challenges, and I felt somewhat redirected initially, the practice manager ultimately reached out, personally ensuring I received an appointment and providing genuine reassurance. Additionally, the nurse I consulted was remarkably caring and went above and beyond to assist me.

Exceptional care from a truly compassionate professional

Patricia demonstrated exceptional dedication by accommodating an urgent need, displaying genuine compassion and understanding while approaching the situation with remarkable sensitivity to the patient's perspective 🌟

Amazing healthcare team with compassionate support

I extend my heartfelt gratitude to the exceptional team at The 157 Practice, particularly Patricia and Doctor Adrian Richardson, for their compassionate, attentive, and highly professional approach to care. During these challenging times, it is truly inspiring to experience such unwavering support from a team working under immense strain. Patricia stands out as an extraordinary staff member who genuinely connects with patients, carefully hearing their concerns and dedicating herself to finding solutions and addressing any issues that arise. My sincere appreciation, Rene