The 157 Medical Practice

Fantastic medical team transforms patient's healthcare experience

The medical team at 157 Medical Practice is exceptional. I had previously discontinued my visits during the prior management, but my recent interactions have been outstanding. The reception staff are incredibly welcoming and supportive, and the healthcare professionals I've encountered have been impressive, with Dr Richardson standing out in particular. I'm truly thankful to have them as my neighborhood healthcare provider.

Exceptional care from compassionate healthcare heroes

A fully committed group of caring experts who prioritized my health and comfort above all else. Particular appreciation goes to Zhifoni, whose skillful approach and thoughtful guidance significantly eased the challenges of my treatment. Heartfelt thanks to the entire team - you have my deepest admiration and sincere gratitude.

Terrible service and unprofessional medical staff nightmare

The front desk personnel are discourteous and lack proper training. I've been verbally abused and mocked when simply requesting to reschedule my appointment. They delayed my test results by six weeks and subsequently misplaced the swab. Without a doubt, this represents the most appalling interaction I've encountered within the NHS healthcare system.

Compassionate care for my complex health journey

Over time, I've been facing some health challenges, yet I'm comforted knowing that the medical team is effectively addressing my concerns, which helps alleviate my anxiety. I appreciate the support and care I'm receiving.

Terrible service and rude receptionist ruined everything

Completely unproductive service. The male front desk staff demonstrates an appalling lack of professionalism and is entirely unsuitable for patient interaction. As a result, myself and all of my roommates have decided to change our general practitioner.

Smooth service and friendly staff make this practice shine

The digital check-in process is fantastic, eliminating the need to phone early in the morning. Both the front desk team and physicians have consistently been wonderful. This is hands down the most rapid and streamlined medical practice I've encountered.

Terrible customer service and unavailable management

Subpar customer support with an consistently absent office manager. Communication channels are severely lacking and ineffective.

Compassionate care from an exceptional medical team

Despite the scarcity of genuinely compassionate individuals nowadays, Dr. Richardson and the entire clinic staff stand out as shining exceptions. I am deeply grateful for the exceptional care and support they've provided me, especially as someone new to their practice.

Friendly staff made my medical experience delightful

I was greeted by a friendly receptionist with a warm smile, and then cared for by a compassionate nurse named Shania (apologies if I've misremembered her name) and Dr. Adrian Richardson, both of whom provided gentle and professional treatment. I am extremely satisfied with their services and would wholeheartedly recommend the 157 practice to anyone seeking quality healthcare. Much appreciation to the entire team.

Exceptional medical care with compassionate and professional staff

I would gladly suggest this medical center to my loved ones. The front desk staff greet you with warm, inviting smiles. Both Dr. Adrian Richardson and Dr. Nick Frank, whom I've had the pleasure of consulting, demonstrate exceptional professionalism, compassion, and genuine concern for their patients' health and comprehensive care. The 157 Medical practice offers a secure and supportive setting, with a committed and empathetic team. What more could one desire from a healthcare provider? Keep maintaining this outstanding standard of service. I give them a perfect 10 out of 10! 🤗

Decent healthcare with some challenges to navigate

During peak lunch hours around noon or 1pm, the clinic can get quite busy, but the reception team, particularly Miss P, was incredibly supportive - she was a lifesaver when helping me navigate covid documentation during the challenging pandemic period. The doctors tend to be somewhat dismissive unless you're assertive about your healthcare needs, so it's crucial to be direct and articulate about your symptoms and desired care, and then cross your fingers 😅

Worst service ever terrible place to visit

AVOID THIS PLACE AT ALL COSTS! Completely unprofessional, lacking any shred of kindness or basic courtesy, with zero desire to assist customers. The environment is filthy and offensive to the senses.

Exceptional doctor with compassionate patient care

Exceptional care provided by Dr. Adrian - truly outstanding service. He dedicated the entire 15-minute consultation to thorough testing and therapy. Having been a patient at the 157 practice for over two years, I can confidently say I would not consider consulting any other doctor after my experience with him.

Inconsistent care with constant doctor rotation

Constant rotation of temporary physicians disrupts patient care and creates an unsettling environment at this medical facility. The frequent staff changes mean patients rarely see the same doctor twice, making it challenging to establish continuity and trust in their healthcare experience.

Disappointing service from once beloved medical practice

I've been a patient at this medical practice since childhood, and their service quality has plummeted significantly (unrelated to the pandemic). They consistently fail to notify patients about appointment cancellations when doctors are unavailable. The phone wait times are unbearable, and I'm convinced they intentionally mute their lines. Despite having multiple staff members, they take ages to acknowledge patients upon arrival for check-in. Their priority appears to be staff training rather than addressing patient concerns. While some receptionists are pleasant, there's one particularly discourteous male staff member who stands out. I cannot in good conscience recommend this practice to anyone.

Worst healthcare experience ever terrible service

The quality of service has drastically declined, and it's clear they have no concern for patients. Despite my 16-year loyalty, I was shuffled between receptionists, each asking me to repeat my concerns. When I explained my critically low mental health and urgent need for support, their sole response was to hand me a crisis hotline number. It's absolutely disgraceful. Moreover, scheduling is a nightmare - over two weeks just to get a phone consultation, and months before actually seeing a doctor. This practice is so incompetent and disorganized that they should be shut down immediately to prevent other patients from experiencing such dismissive and unprofessional treatment. Anyone considering this medical office should steer clear - they are completely unreliable and seemingly indifferent to patient welfare.

Worst medical service ever patient safety compromised

If I could rate this lower than zero, I would. The wait time for a phone consultation is absurdly long. Three weeks is completely unacceptable. The receptionist displays a total lack of concern for patients. Previously, when I sought medical advice about my health concerns, I was forced to wait three weeks, during which time I suffered a heart attack and spent 8 days in the hospital, followed by 4 days of recovery. I strongly advise everyone to steer clear of this practice. The staff's behavior is utterly appalling and potentially dangerous.

Dangerous medical experience avoid at all costs

For personal reasons I'm currently processing, I strongly caution everyone to steer clear of this medical facility.

Outstanding care from a compassionate medical professional

Dr. Adrian Richardson was exceptional, demonstrating remarkable attentiveness and patience that immediately put my husband and me at ease. He meticulously walked us through all potential treatment approaches and detailed timelines, ensuring we were completely informed. Following my initial post-pandemic visit to the surgery, I can confidently say the overall experience was highly positive. Sincere appreciation.

Amazing care and expertise from top doctors

This establishment is truly remarkable. The medical professionals have genuinely dedicated themselves to attentive listening, which instills complete trust in their diagnostic capabilities. Both the attending physician and the other doctors I interacted with were exceptional in their approach and care.