The 157 Medical Practice

Frustrating wait at eye clinic with poor service

I'm not registered in their database, yet I'm stuck in the waiting area, anxiously anticipating being called for my eye examination. Meanwhile, I'm likely to be flagged as tardy since the staff seems endlessly occupied with the customer ahead of me. Ironically, during my previous visit, I distinctly remember thinking how much I hoped to avoid returning to this place. Nevertheless, here I am, confined to this sole available location. At least, I can say the optometrist who conducted my last eye test was genuinely pleasant.

Exceptional healthcare with caring and professional staff

Top-notch medical practice in the city. Absolutely adore my general practitioner. The entire team is incredibly kind and exceptionally supportive. Physicians are outstanding and always go above and beyond to assist patients. Highly skilled and professional staff.

Compassionate care from amazing medical team

The medical center has undergone significant transformations, which have positively impacted the staff. The reception team is remarkably compassionate and supportive, while the physicians are truly top-notch. Given my complex medical history, I've been fortunate to experience consistent, high-quality healthcare. The level of attention and treatment I receive here is exceptional, and I wholeheartedly endorse this practice for anyone seeking a reliable GP service.

Terrible healthcare experience avoid this medical practice

Avoid seeking medical care at this general practice as they demonstrate complete incompetence and fail to provide adequate healthcare services.

Terrible medical practice with unhelpful receptionists

I encountered the most abysmal medical service imaginable. The receptionists were completely unhelpful, displaying a dismissive and discourteous demeanor. They insisted on pushing everything online, causing me to wait over a week, only to then claim there was an error with my initial request (despite receiving an automated confirmation text). They demanded I restart the entire process, which meant enduring another week-long wait for a doctor's consultation. By then, my medical issue had persisted for well beyond two weeks. After waiting two weeks for a physician's call, as the doctor was apparently overwhelmed, I ultimately sought emergency treatment at the hospital, where they administered an urgent steroid intervention. Once the doctor finally contacted me, everything seemed resolved, and they recommended taking paracetamol until our follow-up conversation. Is this truly how patients are treated in the UK? I strongly advise against using this practice center - the reviews speak for themselves. I regret not thoroughly investigating beforehand.

Terrible healthcare experience with unhelpful medical centre

I strongly advise against choosing this medical centre. The receptionist is discourteous, particularly the Portuguese-speaking lady, and securing a doctor's appointment seems virtually impossible - it's almost as if the doctor doesn't even exist on-site. I visited due to skin reaction issues, and they insisted I complete an online consultation. I followed their instructions and was told I'd receive a follow-up within 48 hours, but no call or email ever arrived, leaving me with nothing but a booking code. After waiting a week, I returned to inquire about my consultation, and they once again directed me to complete everything online, promising a phone consultation in the next 15 days. It's absolutely unbelievable to encounter such service in this country. Clinics like these should be shut down because they damage the reputation of healthcare providers who actually deliver quality service. Luca

Rude receptionist ruins first impressions of clinic

I wasn't even a patient of this medical facility, just attending an external diabetic eye screening, but the receptionist manager desperately needs professional development. Her interpersonal skills are appalling. If she can't communicate effectively, why is she in this position? While standing mere steps away from me, she deliberately instructed the other receptionist not to assist me, simply because I was there for an external appointment. She represents a complete professional disgrace to the practice. Her conduct is so unacceptable that I wouldn't even award a single star rating!

Terrible service and unprofessional medical staff

This medical facility is an absolute nightmare! You're constantly stuck on hold for endless hours just trying to reach the front desk, and booking an appointment takes a minimum of 2-3 weeks. It's completely unacceptable. To make matters worse, the reception staff are incredibly discourteous and unhelpful.

Terrible medical care that breaks patient trust forever

Complete catastrophe with the current staff at this medical practice, displaying zero compassion, zero consideration, and total dismissal of patient concerns, functioning more like a corporate enterprise than a healthcare facility. I've been associated with this surgery for over three decades and I'm now departing because I feel undervalued and manipulated into choices I never consented to. I even encountered a situation involving a female physician who fabricated information, though fortunately I was able to demonstrate the falsehood. That ultimately became the final straw for me

Caring receptionist saves the day for frustrated patient

I wanted to commend Patricia, the receptionist, with a 5-star rating for her exceptional service, warmth, and kindness. Thank you so much for being supportive, responsive, and helpful during our interaction. However, I must reluctantly award only one star to the GP. Here's why: I tested positive for COVID in January. As a team leader in a London supermarket, I've been extremely cautious since the pandemic began. I diligently self-isolated for two weeks. Concerned about my chest, I sought an appointment to ensure my health, as I was experiencing intense chest pain. Surprisingly, it took a week before anyone contacted me, and I had to persistently advocate for a blood test and chest x-ray. The doctor dismissively claimed that due to my youth, nothing would be detected. I responded, hoping she would be proven correct. Having resided in the UK for a decade, I've never been ill or required medical attention. I've worked hard, paid my taxes, and deserved a thorough health assessment. Physicians should proactively examine patients' conditions, not wait for patients to demand checks. My anxiety stems from potential long-term health implications. While I understand doctors are overwhelmed, comprehensive patient care is crucial to prevent future complications. Melissa

Worst medical experience ever unprofessional staff

Complete disarray, these people are totally clueless about managing their professional operations.

Great doctors but terrible reception nightmare

The medical professionals at this facility—both physicians and nursing staff—are truly exceptional 👏 However, the reception area presents a significant challenge, particularly due to one specific employee. This individual is remarkably discourteous, supremely self-important, and unnecessarily confrontational. If patients can successfully navigate past this staff member, the overall service is actually quite excellent. Unfortunately, since she represents the initial point of contact for this NHS service, her demeanor substantially undermines the entire operation. Her complete lack of compassion is striking, and she essentially acts as an intimidating gatekeeper blocking access to critical medical care.

Dangerous doctor fails to provide proper medical care

Utterly condescending demeanor, jeopardizing my well-being by denying the necessary medication dosage. Moorefields has previously communicated their concerns about withholding medication, and now I'm forced to redundantly engage them to ensure my GP performs his basic professional responsibilities.

Terrible service left me frustrated and disappointed

Absolutely terrible customer service. Claims to be operational until 7 PM, yet refused to process a referral for my infant daughter just 15 minutes before closing time.

Friendly doctors make healthcare experience pleasant

Medical professionals have consistently demonstrated warmth and helpfulness during my visits. Contrary to some negative feedback I've encountered, scheduling appointments has always been straightforward for me. Additionally, that discourteous front desk employee (I believe her name was Sharline) is no longer employed at this facility - she has apparently moved to work at Whittington Hospital. The current reception and support staff are perfectly pleasant.

Terrible service and staff ruined my experience

This practice has deteriorated significantly, and the staff's unprofessional attitude only adds to the frustration. I long for the days about a decade ago when things were running smoothly. At this point, I'm actively seeking alternatives to replace this increasingly dysfunctional service.

Terrible healthcare experience avoid at all costs

Hands down, this medical facility represents the absolute bottom of the barrel - the personnel are discourteous, inept, and shockingly unprofessional - if you're experiencing a shortage of physicians, you should seriously consider shutting down the entire operation.

Frustrating service with zero improvement over time

Scheduling a consultation is extremely challenging. The situation remains entirely stagnant over the past half-decade.

Terrible gp experience that left me frustrated

This is absolutely the most terrible general practitioner I've ever encountered.

Frustrating travel clinic with hidden costs and surprises

I visited the clinic seeking travel vaccinations typically covered by the NHS, only to discover that one injection has been out of stock for over half a year, and for the other, I was instructed to collect it from the adjacent pharmacy and cover the cost myself due to the nurse's prescription. It would have been incredibly beneficial if, among all the appointment reminders I received, they had mentioned that one vaccine was unavailable and that I might need to pay for the other beforehand. Fortunately, my father accompanied me, allowing me to borrow funds for the prescription; otherwise, I would have been in a challenging situation. Completely dissatisfied!