The 157 Medical Practice
Average! (83 reviews)
Average! (83 reviews)
Patient feedback reveals a mixed experience at this practice, with significant variation in service quality across different areas. Reception experience emerges as a key concern, with multiple patients reporting discourteous interactions, poor communication, and administrative failures that have deterred them from using the service. Appointment access and booking remain problematic, with patients describing lengthy waiting times for consultations and difficulty reaching the practice by phone. However, several patients have praised specific medical professionals for their compassionate care, attentive listening, and thorough examinations, suggesting that clinical care quality is inconsistent across the team.
The practice appears to be undergoing transition, with some recent improvements noted by returning patients who report better organisation and more responsive staff. Positive feedback frequently highlights individual practitioners and reception staff members who demonstrate genuine commitment to patient-centred care. Conversely, negative reviews consistently cite reception discourtesy, administrative disorganisation, and poor responsiveness to patient needs as barriers to accessing care. Communication between departments and with patients remains a significant weakness, with reports of lost referrals and delayed follow-up.
While medical expertise and professional conduct are praised in several reviews, systemic issues around appointment availability, reception courtesy, and organisational efficiency continue to undermine the overall patient experience. The practice would benefit from addressing these operational challenges to match the quality of care provided by its clinical staff.
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Care
Respect
Seen on time
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Patient feedback reveals a mixed experience at this practice, with significant variation in service quality across different areas. Reception experience emerges as a key concern, with multiple patients reporting discourteous interactions, poor communication, and administrative failures that have deterred them from using the service. Appointment access and booking remain problematic, with patients describing lengthy waiting times for consultations and difficulty reaching the practice by phone. However, several patients have praised specific medical professionals for their compassionate care, attentive listening, and thorough examinations, suggesting that clinical care quality is inconsistent across the team.
The practice appears to be undergoing transition, with some recent improvements noted by returning patients who report better organisation and more responsive staff. Positive feedback frequently highlights individual practitioners and reception staff members who demonstrate genuine commitment to patient-centred care. Conversely, negative reviews consistently cite reception discourtesy, administrative disorganisation, and poor responsiveness to patient needs as barriers to accessing care. Communication between departments and with patients remains a significant weakness, with reports of lost referrals and delayed follow-up.
While medical expertise and professional conduct are praised in several reviews, systemic issues around appointment availability, reception courtesy, and organisational efficiency continue to undermine the overall patient experience. The practice would benefit from addressing these operational challenges to match the quality of care provided by its clinical staff.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sasha T.
7 years ago
Bad!
Terrible service at local gp surgery avoid if possible
As a local resident, I've relied on this general practice for my entire family of five for more than a decade, yet the reception staff consistently undermine the entire experience. Their administrative processes are chaotic, and they demonstrate a complete lack of customer service, basic respect, professional courtesy, and patient privacy. I've personally encountered serious medication errors for my children, which were only caught by the pharmacist during prescription collection. The practice seems indifferent to the needs of vulnerable patients and will swiftly remove patients from their system if they haven't been recently 'active'. Despite my profound dissatisfaction, I'm essentially trapped using this GP due to my limited mobility and its proximity to my home.
Mahmut S.
8 years ago
Bad!
Unprofessional doctor with terrible bedside manner
I am absolutely appalled by the way Dr Mohssen Dabirikhah handled our consultation, treating both my mother and me with complete disrespect. He was aggressive and loud, completely dismissing my mother's medical concerns during her appointment. When my consultation followed hers, I mentioned my pending MRI scan results, and his response was shockingly callous, simply stating "I don't care." To make matters worse, he then proceeded to lecture me condescendingly, wagging his finger and telling me that as an 18-year-old, I need to "learn the rules." This unprofessional and demeaning conduct is completely unacceptable. I strongly request that Dr Mohssen Dabirikhah be removed from my future medical care, as I absolutely refuse to tolerate such inexcusable behavior!!!!!
Josie H.
9 years ago
Bad!
Rude staff and inconvenient hours ruined my day
I attempted to sign up at this practice during a precious day off, only to discover the doors were locked. Upon learning they close between 1:30-4pm (which strikes me as incredibly inconvenient), I turned to leave. Suddenly, the door opened and what seemed to be the receptionist stuck her head out and harshly yelled, 'read the sign, we're closed'. I was utterly stunned by such unprofessional behavior from someone in a medical setting. The hostile reception compounded the negative impressions I'd already formed from poor reviews on the NHS website. As a result, I've decided to register with a practice much further away. While this will undoubtedly be less convenient, I'm willing to make the extra effort to avoid being treated so disrespectfully.