Patient Experience Summary

Patients describe clinical staff who listen carefully to concerns and demonstrate consistent effort to help, creating a care experience characterised by genuine engagement. The practice is noted for its effective organisation and management, with feedback indicating that this standard of service delivery is valued as distinctive.

Across the feedback, patients express confidence in the service and appreciation for the courtesy and responsiveness demonstrated by the team. Access to these services is viewed positively, with patients considering themselves fortunate to receive care at the practice.

Appointment

90.00 %
Excellent

Reception

92.00 %
Excellent

Cleanliness

88.00 %
Excellent

Care

96.00 %
Excellent

Respect

95.00 %
Excellent

Seen on time

88.00 %
Excellent

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
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Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01661 836386
  • The Adderlane Surgery Adderlane Road,West Wylam Prudhoe Northumberland NE42 5HR

Patient Experience Summary

Patients describe clinical staff who listen carefully to concerns and demonstrate consistent effort to help, creating a care experience characterised by genuine engagement. The practice is noted for its effective organisation and management, with feedback indicating that this standard of service delivery is valued as distinctive.

Across the feedback, patients express confidence in the service and appreciation for the courtesy and responsiveness demonstrated by the team. Access to these services is viewed positively, with patients considering themselves fortunate to receive care at the practice.

Appointment

90.00 %
Excellent

Reception

92.00 %
Excellent

Cleanliness

88.00 %
Excellent

Care

96.00 %
Excellent

Respect

95.00 %
Excellent

Seen on time

88.00 %
Excellent
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