Patient Experience Summary

Patients consistently praise the medical professionals at this practice for their attentive listening, compassion, and responsive care. Appointment scheduling is frequently described as prompt and accessible, with many patients appreciating the convenience of digital booking systems and same-day consultations. The reception experience presents a mixed picture: while many patients commend courteous and welcoming front desk staff, some report difficulties with appointment availability, particularly for working hours, and occasional inconsistency in reception staff conduct.

Communication and professional demeanor are highlighted as strengths, with patients noting that healthcare providers take time to explain procedures clearly and ensure they feel heard during consultations. The practice environment is generally described as pleasant and well-organised, though one patient identified a gap in wayfinding signage in the waiting area. Continuity of care is valued, with long-term patients expressing confidence in the service and appreciation for the team's dedication.

While the quality of clinical care receives strong endorsement across reviews, the booking experience and reception consistency remain areas where some patients have encountered challenges. Overall, the practice demonstrates a commitment to patient-centred care, though accessibility to appointments during standard working hours could be improved.

Appointment

84.60 %
Great

Reception

72.30 %
Great

Cleanliness

75.00 %
Great

Care

89.15 %
Excellent

Respect

87.40 %
Excellent

Seen on time

83.25 %
Great

Filter

MC

Mr C. Google 8 months ago

Rating

Excellent!

Compassionate doctor who truly understands

During my consultation with Dr. Guy Dunbavand, I felt fully supported and understood as he attentively listened to my concerns.

More Info
RR

Rameez R. Google 8 months ago

Rating

Excellent!

Caring doctor who truly listens

I wholeheartedly endorse this medical clinic, especially for their exceptional service and Dr Campbell's outstanding approach. She consistently demonstrates attentive listening and dedicates herself to delivering top-quality patient care. My sincere appreciation!

More Info
EM

Esther M. Google 8 months ago

Rating

Excellent!

Quick booking with helpful staff

Absolutely amazing encounter. Utilized this application to schedule and participate in the service. The personnel were incredibly welcoming and ensured my visit was pleasant, fulfilling all our objectives. Top-notch assistance, wholeheartedly endorsed ♥️♥️♥️

More Info
WG

Wendy G. Google 8 months ago

Rating

Excellent!

Friendly staff at longtime local clinic

I hold the Alexandra medical practice in high regard, having been their patient for an extended period.

More Info
SK

Saira K. Google 8 months ago

Rating

Excellent!

Online booking made my day

The medical professionals at this surgery are exceptional, and scheduling consultations has become much more convenient thanks to their digital booking platform. I consistently leave feeling satisfied, and the entire team is fantastic 👍🏽 Without question, this is the top healthcare practice in Manchester. When I discuss medical experiences with friends about their registered practices, their stories are often disappointing, which leads many to avoid making GP appointments due to subpar service - a truly unfortunate situation. To summarize, The Alexandra Practice in Whalley Range, Manchester gets a perfect 10/10 from me, with the doctors truly standing out as the absolute best.

More Info
GC

George C. Google 8 months ago

Rating

Excellent!

Staff's warm welcome made my day

Always incredibly friendly, always greeting with a warm smile

More Info
KM

Kier M. Google 8 months ago

Rating

Excellent!

Caring doctors who really listen

We've been seeing this medical practice for quite some time, and they consistently impress us with their attentive, accessible, and comprehensive care. It's fantastic to have such a reliable healthcare provider so close to home!

More Info
MI

Mohammad I. Google 8 months ago

Rating

Excellent!

Doctor listened and helped me today

I want to express my gratitude to the general practitioner and medical staff for my recent visit. The physician was incredibly attentive, carefully hearing out my worries and providing precise guidance and assistance. Throughout the consultation, I felt completely heard and comforted. I am genuinely thankful for the exceptional care and professional approach demonstrated.

More Info
MP

Margaret P. Google 8 months ago

Rating

Excellent!

Quick and caring doctor visit

Swift and attentive care from the physician. They meticulously walked me through each detail, provided comprehensive recovery guidance, and outlined a clear future treatment strategy. The level of support and professionalism exceeded my expectations entirely.

More Info
LS

Lila S. Google 8 months ago

Rating

Excellent!

Not quite what I was expecting

Satisfactory

More Info
SA

Surraya A. Google 8 months ago

Rating

Excellent!

Quick and friendly service

Quite excellent 👍

More Info
MM

Mustafa M. Google 8 months ago

Rating

Excellent!

Friendly staff made my checkup easy

Caring medical professionals who provide a comforting experience 💕

More Info
IW

Ian W. Google 8 months ago

Rating

Excellent!

Quick support when I needed help

Compassionate support and swift action, truly commendable

More Info
DL

Delana L. Google 8 months ago

Rating

Excellent!

Gentle care at morning checkup

Consistently professional and compassionate healthcare providers.

More Info
HM

Honey M. Google 8 months ago

Rating

Great!

Friendly staff helped me schedule easily

I've been thoroughly impressed with Alexandra's practice due to their exceptional customer service and consistent attention to ensuring smooth appointment scheduling.

More Info
JB

Julie B. Google 9 months ago

Rating

Excellent!

Friendly team made my checkup stress-free

Exceptional physician with an outstanding team that consistently provides top-notch support and assistance.

More Info
LC

Leo C. Google 9 months ago

Rating

Excellent!

Caring doctors helped me through my health concern

The personnel here are incredibly warm and offered valuable guidance regarding my medical concerns. The healthcare team demonstrates extensive expertise and provides top-notch care.

More Info
DW

Debi W. Google 9 months ago

Rating

Excellent!

Friendly doctors made my checkup easy

A consistently delightful medical experience. The physicians and personnel demonstrate genuine compassion and attentiveness.

More Info
SH

Suchita H. Google 9 months ago

Rating

Excellent!

Quick and friendly help

Much appreciation, thank you very much

More Info
MT

Mike T. Google 9 months ago

Rating

Excellent!

Quick help at alexandra clinic

The Alexandra practice provided exceptionally quick and professional assistance.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 8604400
  • 365 Wilbraham Road Whalley Range Manchester Lancashire M16 8NG

Patient Experience Summary

Patients consistently praise the medical professionals at this practice for their attentive listening, compassion, and responsive care. Appointment scheduling is frequently described as prompt and accessible, with many patients appreciating the convenience of digital booking systems and same-day consultations. The reception experience presents a mixed picture: while many patients commend courteous and welcoming front desk staff, some report difficulties with appointment availability, particularly for working hours, and occasional inconsistency in reception staff conduct.

Communication and professional demeanor are highlighted as strengths, with patients noting that healthcare providers take time to explain procedures clearly and ensure they feel heard during consultations. The practice environment is generally described as pleasant and well-organised, though one patient identified a gap in wayfinding signage in the waiting area. Continuity of care is valued, with long-term patients expressing confidence in the service and appreciation for the team's dedication.

While the quality of clinical care receives strong endorsement across reviews, the booking experience and reception consistency remain areas where some patients have encountered challenges. Overall, the practice demonstrates a commitment to patient-centred care, though accessibility to appointments during standard working hours could be improved.

Appointment

84.60 %
Great

Reception

72.30 %
Great

Cleanliness

75.00 %
Great

Care

89.15 %
Excellent

Respect

87.40 %
Excellent

Seen on time

83.25 %
Great
Filter

Order By

Rating