Patients consistently praise the medical professionals at this practice for their attentive listening, compassion, and responsive care. Appointment scheduling is frequently described as prompt and accessible, with many patients appreciating the convenience of digital booking systems and same-day consultations. The reception experience presents a mixed picture: while many patients commend courteous and welcoming front desk staff, some report difficulties with appointment availability, particularly for working hours, and occasional inconsistency in reception staff conduct.
Communication and professional demeanor are highlighted as strengths, with patients noting that healthcare providers take time to explain procedures clearly and ensure they feel heard during consultations. The practice environment is generally described as pleasant and well-organised, though one patient identified a gap in wayfinding signage in the waiting area. Continuity of care is valued, with long-term patients expressing confidence in the service and appreciation for the team's dedication.
While the quality of clinical care receives strong endorsement across reviews, the booking experience and reception consistency remain areas where some patients have encountered challenges. Overall, the practice demonstrates a commitment to patient-centred care, though accessibility to appointments during standard working hours could be improved.
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Patients consistently praise the medical professionals at this practice for their attentive listening, compassion, and responsive care. Appointment scheduling is frequently described as prompt and accessible, with many patients appreciating the convenience of digital booking systems and same-day consultations. The reception experience presents a mixed picture: while many patients commend courteous and welcoming front desk staff, some report difficulties with appointment availability, particularly for working hours, and occasional inconsistency in reception staff conduct.
Communication and professional demeanor are highlighted as strengths, with patients noting that healthcare providers take time to explain procedures clearly and ensure they feel heard during consultations. The practice environment is generally described as pleasant and well-organised, though one patient identified a gap in wayfinding signage in the waiting area. Continuity of care is valued, with long-term patients expressing confidence in the service and appreciation for the team's dedication.
While the quality of clinical care receives strong endorsement across reviews, the booking experience and reception consistency remain areas where some patients have encountered challenges. Overall, the practice demonstrates a commitment to patient-centred care, though accessibility to appointments during standard working hours could be improved.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Paulette P.
9 months ago
Excellent!
Quick appointment with no long wait
Getting an appointment here is incredibly swift. I'm thoroughly pleased with how promptly they schedule patients, as I personally can't stand lengthy wait times like many others experience.
Sarah M.
9 months ago
Excellent!
Quick appointments and caring staff
Always quick scheduling and readily available appointments. I consistently feel they make every effort to be accommodating at this medical practice! The staff and physicians are incredibly friendly and helpful. I'm truly satisfied being a patient here.
L B.
9 months ago
Excellent!
Francis saved the day at check-in
The reception employee, Francis, was exceptionally accommodating. Her demeanor was highly professional, and she thoroughly addressed every question I had.
Doris D.
9 months ago
Excellent!
Doctor who truly cares and listens
I received exceptional care during my visit. The physician was genuinely engaged, carefully listening to my concerns and demonstrating true compassion. I left feeling completely heard and respected. My sincere appreciation goes out to the staff.
Uzair J.
9 months ago
Excellent!
Suzanne helped us during a tough moment
We urgently sought medical attention for our infant, and the staff, particularly Suzanne at the front desk, were incredibly compassionate and understanding. They provided exceptional assistance and ensured our little one received the necessary care. We are truly grateful to the entire team for their support during this stressful time.
Y Y.
9 months ago
Excellent!
Quick response from friendly staff
I utilize the mobile application to schedule consultations at the clinic. The staff consistently provides top-notch service. In this instance, the turnaround time from my appointment request through the app to receiving a call back was incredibly swift - the phone call came through almost instantly after I submitted my request. The responsiveness was remarkable. Kudos to the team for their exceptional and prompt service.
Ashfaq Y.
9 months ago
Excellent!
Warm and caring first visit
I was made to feel at ease, warmly received, valued, and heard during my experience.
Mohamad A.
9 months ago
Excellent!
Quick and welcoming airport help
Exceptional service with a warm and welcoming team of professionals who go above and beyond to ensure customer satisfaction.
Sidra S.
9 months ago
Excellent!
Quick help from caring staff
Thoroughly satisfied with the speedy assistance and welcoming front desk staff who were incredibly supportive and accommodating. Highly recommend this surgical practice to everyone.
Fiona R.
9 months ago
Excellent!
Evening slot was tough to book
Scheduling can be challenging, especially for those with a typical 9-to-5 job. Despite the difficulties in booking convenient time slots, the actual medical care provided is satisfactory when you do manage to get an appointment.
Helmuth R.
9 months ago
Excellent!
Quick hospital referral saved my health
Dr. Abbas wisely chose to refer me directly to the hospital. I remain here while medical professionals thoroughly examine my condition. I am incredibly thankful for the swift and attentive care I've been given. My sincere appreciation goes out to the team. Helmuth Röttger.
Sue C.
9 months ago
Average!
Needed clearer signage for hearing-impaired patient
I'm disappointed by the lack of an information display in the waiting area. Given my hearing challenges, I struggled to understand which room I needed to be in and was forced to approach the reception desk for guidance. I sincerely hope they will quickly remedy this situation by installing an informational screen or board soon.
K K.
9 months ago
Excellent!
Frances made my day at work
Frances truly stands out as an exceptional individual!
Cyril C.
9 months ago
Excellent!
Pleasant surprise with doctor Campbell
Scheduling the appointment was a breeze, and I was delightfully happy to reconnect with Dr. Campbell. True to form, the service was exceptional, deserving of the highest rating possible.
Sid C.
9 months ago
Excellent!
Smooth visit with doctor Campbell
From start to finish, my experience was top-notch, with every interaction meeting the highest standards. The reception staff were welcoming and friendly, and I was delighted to once again consult with Dr. Campbell, whose care continues to impress me.
Lu L.
9 months ago
Excellent!
Quick relief for my shoulder pain
Top-notch physiotherapy service. Highly skilled practitioner who really knows their stuff and provides exceptional care. Couldn't have asked for better treatment and support during my recovery process.
Annagabiz G.
9 months ago
Excellent!
Kind doctors and quick appointments
I had fantastic interactions with Dr. Power and Dr. Berry. Both physicians listened attentively to all my concerns, and I was able to schedule my blood tests and examinations promptly, with the staff being incredibly compassionate towards me and my daughter. Dr. Power consistently demonstrates exceptional precision in her medical assessments. There's also a delightful blonde staff member (likely a nurse) who helped arrange my daughter's vaccination appointments last year, and she was equally wonderful. I appreciate the convenience of booking appointments and exams on the same day, and the entire team consistently demonstrates kindness and empathy. The appointment booking app is also excellent. Editing in 2025: My recent appointment with nurse Temi was outstanding. She was incredibly thorough, taking ample time to explain all exam details comprehensively, ensuring my complete understanding. Her welcoming smile and professional demeanor were truly impressive.
Georgina P.
9 months ago
Great!
Clinician helped me solve my problem
I received clear guidance about my appointment that effectively addressed my concerns. The healthcare professional was compassionate and comprehensive in their approach.
Saif C.
9 months ago
Excellent!
Quick wait for caring doctor
Fantastic experience. Secured a consultation within a short wait time, and the physician was exceptional.
Dean M.
9 months ago
Excellent!
Trusted family dentist for decades
Absolutely endorse - I've been loyal to this establishment for more than two decades.