Patient Experience Summary

Patients consistently praise the medical professionals at this practice for their attentive listening, compassion, and responsive care. Appointment scheduling is frequently described as prompt and accessible, with many patients appreciating the convenience of digital booking systems and same-day consultations. The reception experience presents a mixed picture: while many patients commend courteous and welcoming front desk staff, some report difficulties with appointment availability, particularly for working hours, and occasional inconsistency in reception staff conduct.

Communication and professional demeanor are highlighted as strengths, with patients noting that healthcare providers take time to explain procedures clearly and ensure they feel heard during consultations. The practice environment is generally described as pleasant and well-organised, though one patient identified a gap in wayfinding signage in the waiting area. Continuity of care is valued, with long-term patients expressing confidence in the service and appreciation for the team's dedication.

While the quality of clinical care receives strong endorsement across reviews, the booking experience and reception consistency remain areas where some patients have encountered challenges. Overall, the practice demonstrates a commitment to patient-centred care, though accessibility to appointments during standard working hours could be improved.

Appointment

84.60 %
Great

Reception

72.30 %
Great

Cleanliness

75.00 %
Great

Care

89.15 %
Excellent

Respect

87.40 %
Excellent

Seen on time

83.25 %
Great

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PP

Paulette P. Google 9 months ago

Rating

Excellent!

Quick appointment with no long wait

Getting an appointment here is incredibly swift. I'm thoroughly pleased with how promptly they schedule patients, as I personally can't stand lengthy wait times like many others experience.

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SM

Sarah M. Google 9 months ago

Rating

Excellent!

Quick appointments and caring staff

Always quick scheduling and readily available appointments. I consistently feel they make every effort to be accommodating at this medical practice! The staff and physicians are incredibly friendly and helpful. I'm truly satisfied being a patient here.

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LB

L B. Google 9 months ago

Rating

Excellent!

Francis saved the day at check-in

The reception employee, Francis, was exceptionally accommodating. Her demeanor was highly professional, and she thoroughly addressed every question I had.

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DD

Doris D. Google 9 months ago

Rating

Excellent!

Doctor who truly cares and listens

I received exceptional care during my visit. The physician was genuinely engaged, carefully listening to my concerns and demonstrating true compassion. I left feeling completely heard and respected. My sincere appreciation goes out to the staff.

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UJ

Uzair J. Google 9 months ago

Rating

Excellent!

Suzanne helped us during a tough moment

We urgently sought medical attention for our infant, and the staff, particularly Suzanne at the front desk, were incredibly compassionate and understanding. They provided exceptional assistance and ensured our little one received the necessary care. We are truly grateful to the entire team for their support during this stressful time.

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YY

Y Y. Google 9 months ago

Rating

Excellent!

Quick response from friendly staff

I utilize the mobile application to schedule consultations at the clinic. The staff consistently provides top-notch service. In this instance, the turnaround time from my appointment request through the app to receiving a call back was incredibly swift - the phone call came through almost instantly after I submitted my request. The responsiveness was remarkable. Kudos to the team for their exceptional and prompt service.

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AY

Ashfaq Y. Google 9 months ago

Rating

Excellent!

Warm and caring first visit

I was made to feel at ease, warmly received, valued, and heard during my experience.

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MA

Mohamad A. Google 9 months ago

Rating

Excellent!

Quick and welcoming airport help

Exceptional service with a warm and welcoming team of professionals who go above and beyond to ensure customer satisfaction.

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SS

Sidra S. Google 9 months ago

Rating

Excellent!

Quick help from caring staff

Thoroughly satisfied with the speedy assistance and welcoming front desk staff who were incredibly supportive and accommodating. Highly recommend this surgical practice to everyone.

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FR

Fiona R. Google 9 months ago

Rating

Excellent!

Evening slot was tough to book

Scheduling can be challenging, especially for those with a typical 9-to-5 job. Despite the difficulties in booking convenient time slots, the actual medical care provided is satisfactory when you do manage to get an appointment.

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HR

Helmuth R. Google 9 months ago

Rating

Excellent!

Quick hospital referral saved my health

Dr. Abbas wisely chose to refer me directly to the hospital. I remain here while medical professionals thoroughly examine my condition. I am incredibly thankful for the swift and attentive care I've been given. My sincere appreciation goes out to the team. Helmuth Röttger.

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SC

Sue C. Google 9 months ago

Rating

Average!

Needed clearer signage for hearing-impaired patient

I'm disappointed by the lack of an information display in the waiting area. Given my hearing challenges, I struggled to understand which room I needed to be in and was forced to approach the reception desk for guidance. I sincerely hope they will quickly remedy this situation by installing an informational screen or board soon.

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KK

K K. Google 9 months ago

Rating

Excellent!

Frances made my day at work

Frances truly stands out as an exceptional individual!

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CC

Cyril C. Google 9 months ago

Rating

Excellent!

Pleasant surprise with doctor Campbell

Scheduling the appointment was a breeze, and I was delightfully happy to reconnect with Dr. Campbell. True to form, the service was exceptional, deserving of the highest rating possible.

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SC

Sid C. Google 9 months ago

Rating

Excellent!

Smooth visit with doctor Campbell

From start to finish, my experience was top-notch, with every interaction meeting the highest standards. The reception staff were welcoming and friendly, and I was delighted to once again consult with Dr. Campbell, whose care continues to impress me.

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LL

Lu L. Google 9 months ago

Rating

Excellent!

Quick relief for my shoulder pain

Top-notch physiotherapy service. Highly skilled practitioner who really knows their stuff and provides exceptional care. Couldn't have asked for better treatment and support during my recovery process.

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AG

Annagabiz G. Google 9 months ago

Rating

Excellent!

Kind doctors and quick appointments

I had fantastic interactions with Dr. Power and Dr. Berry. Both physicians listened attentively to all my concerns, and I was able to schedule my blood tests and examinations promptly, with the staff being incredibly compassionate towards me and my daughter. Dr. Power consistently demonstrates exceptional precision in her medical assessments. There's also a delightful blonde staff member (likely a nurse) who helped arrange my daughter's vaccination appointments last year, and she was equally wonderful. I appreciate the convenience of booking appointments and exams on the same day, and the entire team consistently demonstrates kindness and empathy. The appointment booking app is also excellent. Editing in 2025: My recent appointment with nurse Temi was outstanding. She was incredibly thorough, taking ample time to explain all exam details comprehensively, ensuring my complete understanding. Her welcoming smile and professional demeanor were truly impressive.

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GP

Georgina P. Google 9 months ago

Rating

Great!

Clinician helped me solve my problem

I received clear guidance about my appointment that effectively addressed my concerns. The healthcare professional was compassionate and comprehensive in their approach.

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SC

Saif C. Google 9 months ago

Rating

Excellent!

Quick wait for caring doctor

Fantastic experience. Secured a consultation within a short wait time, and the physician was exceptional.

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DM

Dean M. Google 9 months ago

Rating

Excellent!

Trusted family dentist for decades

Absolutely endorse - I've been loyal to this establishment for more than two decades.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 8604400
  • 365 Wilbraham Road Whalley Range Manchester Lancashire M16 8NG

Patient Experience Summary

Patients consistently praise the medical professionals at this practice for their attentive listening, compassion, and responsive care. Appointment scheduling is frequently described as prompt and accessible, with many patients appreciating the convenience of digital booking systems and same-day consultations. The reception experience presents a mixed picture: while many patients commend courteous and welcoming front desk staff, some report difficulties with appointment availability, particularly for working hours, and occasional inconsistency in reception staff conduct.

Communication and professional demeanor are highlighted as strengths, with patients noting that healthcare providers take time to explain procedures clearly and ensure they feel heard during consultations. The practice environment is generally described as pleasant and well-organised, though one patient identified a gap in wayfinding signage in the waiting area. Continuity of care is valued, with long-term patients expressing confidence in the service and appreciation for the team's dedication.

While the quality of clinical care receives strong endorsement across reviews, the booking experience and reception consistency remain areas where some patients have encountered challenges. Overall, the practice demonstrates a commitment to patient-centred care, though accessibility to appointments during standard working hours could be improved.

Appointment

84.60 %
Great

Reception

72.30 %
Great

Cleanliness

75.00 %
Great

Care

89.15 %
Excellent

Respect

87.40 %
Excellent

Seen on time

83.25 %
Great
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