Patient Experience Summary

Patients consistently praise the medical professionals at this practice for their attentive listening, compassion, and responsive care. Appointment scheduling is frequently described as prompt and accessible, with many patients appreciating the convenience of digital booking systems and same-day consultations. The reception experience presents a mixed picture: while many patients commend courteous and welcoming front desk staff, some report difficulties with appointment availability, particularly for working hours, and occasional inconsistency in reception staff conduct.

Communication and professional demeanor are highlighted as strengths, with patients noting that healthcare providers take time to explain procedures clearly and ensure they feel heard during consultations. The practice environment is generally described as pleasant and well-organised, though one patient identified a gap in wayfinding signage in the waiting area. Continuity of care is valued, with long-term patients expressing confidence in the service and appreciation for the team's dedication.

While the quality of clinical care receives strong endorsement across reviews, the booking experience and reception consistency remain areas where some patients have encountered challenges. Overall, the practice demonstrates a commitment to patient-centred care, though accessibility to appointments during standard working hours could be improved.

Appointment

84.60 %
Great

Reception

72.30 %
Great

Cleanliness

75.00 %
Great

Care

89.15 %
Excellent

Respect

87.40 %
Excellent

Seen on time

83.25 %
Great

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MR

Monica R. Google 9 months ago

Rating

Excellent!

Caring doctors who've helped me for decades

Fantastic General Practice. The staff are courteous, and the doctor is compassionate and empathetic. This truly represents the National Health Service at its finest. They've been providing me with exceptional care for more than six decades. My heartfelt gratitude to the entire team. I feel incredibly fortunate to have such outstanding medical professionals. I wholeheartedly recommend this practice to anyone seeking top-quality healthcare.

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ZM

Zeinab M. Google 10 months ago

Rating

Excellent!

Quick help from Dr. Al. Masri online

The digital platform is top-notch - incredibly user-friendly and remarkably responsive. Medical professionals are prompt in addressing concerns and offer comprehensive support. Patients have the flexibility to choose between in-person or virtual consultations. My medical query was swiftly handled, and I want to extend special appreciation to Dr. Al. Masri for his exceptional and efficient approach to resolving my problem.

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SA

Sulafa A. Google 10 months ago

Rating

Excellent!

Smooth ride on a sunny afternoon

Quite excellent

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NP

Nithiah P. Google 10 months ago

Rating

Excellent!

Quick help when I needed it most

Dr Abdullah Al Masri demonstrated exceptional care and compassion during our consultation. He carefully listened to my concerns and provided clear, comprehensive responses. I'm particularly grateful for the clinic's prompt scheduling, which allowed me to be seen within a very short timeframe after initially reaching out.

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SH

Samantha H. Google 10 months ago

Rating

Excellent!

Caring doctors who always listen quickly

Throughout my quarter-century relationship with this medical facility, I've consistently experienced outstanding care. Every physician I've encountered demonstrates genuine compassion, and their communication is remarkably prompt—I typically receive a callback or email response within a day. Additionally, scheduling in-person consultations has always been swift and convenient. I enthusiastically endorse this practice to anyone seeking quality healthcare!

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RO

Rachel O. Google 10 months ago

Rating

Excellent!

Friendly doctors who really listen

Exceptional care and professionalism Consistently receive prompt scheduling and accommodating support Fantastic doctors who are both easily accessible and highly skilled

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SK

Shakeel K. Google 10 months ago

Rating

Excellent!

Caring doctors who've been there forever

I've been a loyal patient at this medical practice for more than two decades. The team consistently demonstrates exceptional dedication to providing the best possible care for our local community. My heartfelt gratitude goes out to Dr Campbell and all the wonderful staff members at the Alexandra practice.

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TB

Trevor B. Google 10 months ago

Rating

Excellent!

Clear explanation before my shot

The healthcare professional provided a clear explanation of the medical process prior to administering the shot.

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AA

A A. Google 10 months ago

Rating

Excellent!

Helpful team with cutting-edge tech

Delightful interaction with the current platform, consistently prepared to assist and provide help

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AA

Asia A. Google 10 months ago

Rating

Excellent!

Helpful spot for practice session

This training facility is excellent, and I highly suggest selecting it as your go-to spot.

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HB

Hollie B. Google 10 months ago

Rating

Excellent!

Same day appointments saved me

Incredibly prompt in addressing inquiries, and scheduling appointments happens swiftly within a sensible window. I've been fortunate to secure same-day consultations regularly at this medical center, which has proven immensely advantageous for my well-being. The physicians genuinely attentive, ensuring you feel heard and never pressured during symptom discussions. I wholeheartedly endorse this healthcare facility.

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DS

Donna S. Google 10 months ago

Rating

Excellent!

Quick weekend prescription service

The medical professionals here are exceptional, truly deserving a perfect score. (Though the front desk staff leave much to be desired) My physicians were incredibly responsive to my prescription needs. I submitted a request on Saturday and received it promptly that same day, and remarkably, the same occurred when I placed another request on Sunday. These doctors are outstanding. It's just unfortunate that the reception team appears indifferent and lacks the same level of care and efficiency.

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ZM

Zeshan M. Google 10 months ago

Rating

Excellent!

Early morning flight was smooth

Exceptional

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PR

Peter R. Google 10 months ago

Rating

Excellent!

Quick and smooth healthcare visit

Scheduling an appointment is consistently hassle-free and prompt. The personnel are welcoming and well-informed. Their technological solutions, including the mobile application, text notifications, and email communications, are seamless, dependable, and well-designed.

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TA

Tayyba A. Google 10 months ago

Rating

Excellent!

Compassionate care from friendly medical team

The medical staff at this facility are truly exceptional. Each professional demonstrates remarkable compassion and commitment to patient care. I cannot speak highly enough about this practice and would enthusiastically endorse it to anyone seeking quality healthcare!

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DB

Den B. Google 10 months ago

Rating

Excellent!

Quick visit with friendly staff

The facility is pleasant and scheduling is always prompt. The medical team and front desk personnel are incredibly friendly and welcoming.

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NA

Nadim A. one year ago

Rating

Average!

  • Appointment

    Poor
  • Reception

    Bad
  • Cleanliness

    Great
  • Care

    Great
  • Respect

    Average
  • Seen On Time

    Excellent

Great Practice with Rude Receptionist

Getting an appointment is very difficult but once you get it medical staff is good. But the reception staff is getting worse by the day. They don't listen your question and cut you off and slam the phone. It is getting so worse that I feel nervous when I need to call the surgery.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 8604400
  • 365 Wilbraham Road Whalley Range Manchester Lancashire M16 8NG

Patient Experience Summary

Patients consistently praise the medical professionals at this practice for their attentive listening, compassion, and responsive care. Appointment scheduling is frequently described as prompt and accessible, with many patients appreciating the convenience of digital booking systems and same-day consultations. The reception experience presents a mixed picture: while many patients commend courteous and welcoming front desk staff, some report difficulties with appointment availability, particularly for working hours, and occasional inconsistency in reception staff conduct.

Communication and professional demeanor are highlighted as strengths, with patients noting that healthcare providers take time to explain procedures clearly and ensure they feel heard during consultations. The practice environment is generally described as pleasant and well-organised, though one patient identified a gap in wayfinding signage in the waiting area. Continuity of care is valued, with long-term patients expressing confidence in the service and appreciation for the team's dedication.

While the quality of clinical care receives strong endorsement across reviews, the booking experience and reception consistency remain areas where some patients have encountered challenges. Overall, the practice demonstrates a commitment to patient-centred care, though accessibility to appointments during standard working hours could be improved.

Appointment

84.60 %
Great

Reception

72.30 %
Great

Cleanliness

75.00 %
Great

Care

89.15 %
Excellent

Respect

87.40 %
Excellent

Seen on time

83.25 %
Great
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