The Alice Medical Centre

Couldn't book an appointment despite calling early

I attended this practice on only one occasion. The experience was disappointing, with difficulties encountered when attempting to secure an appointment. The booking system appeared limited, with no online option available. When contacting the practice by phone during opening hours, I experienced a lengthy wait and was informed that no further appointments were available that day, with no possibility to arrange a future visit in advance.

Reception staff were genuinely friendly and helpful

I really appreciate the medical centre - the reception team are wonderfully welcoming and friendly, and the clinical staff are equally lovely and genuinely attentive to helping however they can. Moving to the area from another city was a significant change, and the care I've received here has been such a positive contrast to my previous experience elsewhere. I'm grateful to everyone who has supported me and provided the guidance I needed during a difficult time 😊😊

Reception unhelpful and doctors seemed unprepared

Poor service experience with unhelpful reception staff. There appeared to be a lack of available medical professionals, and when describing health concerns, the approach seemed inadequate and resulted in unsuitable medication being provided.

Long waits at appointment times

Extended wait times were experienced during my visit. The conduct of the staff members present fell short of professional standards.

Reception dismissed concerns without proper assessment

I contacted the practice in the morning at 8am to request an appointment as I needed to discuss a skin concern and explore allergy testing. I made multiple calls, and on two occasions was told someone would get back to me. However, I did not receive any callback. When I called again the following morning, I was informed that my concern was not considered urgent. I felt frustrated that a decision was made about the severity of my situation without a proper assessment. I was asked to call back the next day. I have been managing my skin symptoms daily with medication for approximately two months, experiencing redness and itching. I was disappointed that the receptionist did not regard this as requiring prompt attention.

Friendly reception made the visit pleasant

Excellent medical practice

Easy to reach and friendly staff

I reside in close proximity to this location, making it convenient to attend appointments. The team members are excellent and demonstrate genuine warmth and approachability.

Long wait for blood test results and no follow-up

I have been a patient at this practice for many years and have noticed the standard of care has deteriorated over time. I recently had blood work done over a week ago but have yet to receive my results. I have made several calls to follow up, and while I have been assured each time that someone would investigate the matter, nothing has come of these promises. I felt that there was a lack of genuine concern or accountability, with only vague explanations offered in response. I am quite dissatisfied with this experience.

Long wait times and poor communication

I had a very negative experience at this practice. I found the consultation to be unsatisfactory, with poor communication and a manner that I felt was unprofessional. I have concerns about the quality of care provided and would not feel comfortable recommending this surgery to others. I believe there are significant issues that need to be addressed at this practice.

Frustrating phone line keeps cutting out

It would be beneficial if the difficulty in reaching the practice could be improved, particularly regarding call disconnections that occur once contact is established. Getting through to the surgery is already challenging without additional obstacles during the conversation.

Dismissive approach and lack of physical examination

The clinician at this practice appears to rely heavily on computer systems during consultations rather than engaging directly with patients. There seems to be reluctance to conduct hands-on examinations. The surgery appears to prioritize administrative metrics over patient care quality.

Long waits and dismissive advice here

The appointment scheduling seems inconsistent, as patients are expected to arrive on time yet appointments frequently run behind by significant margins. Beyond the delays, the core issue is the quality of care received during visits. The clinical guidance provided often feels superficial and unhelpful, with standard advice to monitor symptoms and manage with over-the-counter medication rather than thorough investigation or meaningful support. This practice would not be suitable for anyone seeking comprehensive care and proper attention to their health concerns.

Long waits despite strict lateness policy

After bringing my young child for an appointment and having to wait considerably longer than expected to be seen, I found the experience frustrating. However, I was particularly disappointed by the phone booking process, where I was informed of strict punctuality requirements that seemed at odds with the actual waiting times experienced. I felt the reception staff member's manner was unwelcoming and unhelpful, and there appeared to be an overstepping of professional boundaries in how clinical matters were discussed.

Reception staff couldn't make up for long waits

The waiting times are extremely frustrating, with a lengthy delay before being seen. The clinical staff appeared indifferent to patient concerns. On a positive note, the reception team and nursing staff were pleasant and helpful. However, due to the overall experience, I have decided to register with a different practice.

Professional and courteous over many years

I have been attending this practice for a considerable time and have consistently found the staff to be professional, courteous and helpful.

Felt unheard and dismissed at appointment

Had a disappointing experience with my appointment. The clinician's manner came across as dismissive and I felt my concerns weren't taken seriously. The overall quality of care fell short of my expectations. I would hesitate to recommend this practice based on my visit.

Practice was easy to book with

A satisfactory practice

Staff made me feel better instantly

The team members are lovely and make you feel at ease about your health concerns. The clinicians are wonderfully friendly and approachable!

Long waits and poor appointment availability here

I felt this practice operated in a manner that raised concerns about professionalism and safety standards. The typical waiting period to secure an appointment extends to approximately 19 days, and obtaining an urgent appointment within that same week proved extremely difficult. During a blood test appointment, the healthcare professional experienced difficulty locating a vein on the first attempt. Rather than following standard protocol to refer to hospital services, a second arm was tried without success. The needle was then manipulated within my arm in an attempt to locate a suitable vein. I have since transferred my care to a different practice.

Couldn't get appointment despite surgery being open

I would advise caution when considering this practice. I attempted to arrange an appointment following a recommendation to contact the surgery, and was informed that no slots were available despite the recorded opening hours suggesting the facility should still be operating. It appeared that clinical staff had already departed for the day. I found this experience frustrating and felt the availability did not match expectations.