The Alice Medical Centre
Average! (42 reviews)
Average! (42 reviews)
Feedback reflects a mixed experience across the practice, with notable variation in service quality. Appointment availability remains a significant concern, with patients reporting difficulty securing slots, lengthy waits before being seen, and inconsistency between stated opening hours and actual availability. Communication and reception experience present recurring issues, with some patients describing unwelcoming or dismissive interactions, whilst others praise the warmth and helpfulness of reception staff. Clinical care quality is similarly divided, with some patients reporting thorough, attentive consultations and reassuring communication, whilst others felt their concerns were not adequately explored or that clinical guidance lacked depth.
Administrative and follow-up processes show particular weakness, including delayed prescription processing, missing paperwork, and insufficient proactive contact regarding test results. Several patients noted concerns about care continuity and the responsiveness of the practice to ongoing health needs. Telephone access presents challenges, with reports of call disconnections and difficulty reaching the practice.
Positive feedback centres on staff courtesy, clinical professionalism, and the approachability of certain team members. However, the frequency of negative experiences relating to access, waiting times, and care quality suggests systemic issues requiring attention. Some patients have chosen to register elsewhere due to their overall experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice, with notable variation in service quality. Appointment availability remains a significant concern, with patients reporting difficulty securing slots, lengthy waits before being seen, and inconsistency between stated opening hours and actual availability. Communication and reception experience present recurring issues, with some patients describing unwelcoming or dismissive interactions, whilst others praise the warmth and helpfulness of reception staff. Clinical care quality is similarly divided, with some patients reporting thorough, attentive consultations and reassuring communication, whilst others felt their concerns were not adequately explored or that clinical guidance lacked depth.
Administrative and follow-up processes show particular weakness, including delayed prescription processing, missing paperwork, and insufficient proactive contact regarding test results. Several patients noted concerns about care continuity and the responsiveness of the practice to ongoing health needs. Telephone access presents challenges, with reports of call disconnections and difficulty reaching the practice.
Positive feedback centres on staff courtesy, clinical professionalism, and the approachability of certain team members. However, the frequency of negative experiences relating to access, waiting times, and care quality suggests systemic issues requiring attention. Some patients have chosen to register elsewhere due to their overall experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Monique H.
9 years ago
Bad!
Forms lost and no explanation given
I have been repeatedly unable to locate the paperwork required for my application, and despite waiting for an extended period, I still have not received them back. Additionally, the practice closed without providing any clarification, and I found the telephone service to be quite frustrating.
Jay D.
10 years ago
Bad!
Long waits and dismissive staff at reception
This surgery fell significantly short of expectations, with interactions that felt unprofessional and unwelcoming. I would hesitate to recommend it to others. An appointment scheduled for a particular time resulted in a wait of approximately an hour before being seen, which was frustrating given the circumstances. Initially, we were informed that no slots were available, though following our expression of concern, we were contacted to confirm an appointment had become accessible. During this period, my child was experiencing discomfort and was advised to manage symptoms with over-the-counter pain relief while waiting for their appointment. Given that this practice operates within the NHS framework, I found this experience disappointing and do not plan to return.