The Allum Medical Centre

Heema helped me schedule a weekend appointment

Heema stands out as an exceptional receptionist: attentive, compassionate, and genuinely committed to understanding patients' needs. On a challenging Friday, when I was overwhelmed with caregiving responsibilities and desperate for medical assistance, she went above and beyond to schedule a weekend appointment for me. Remarkably, my leg condition significantly improved within just seven days. It's uncommon to encounter healthcare professionals who show such genuine concern for those caring for others. I felt compelled to express my deep appreciation for her extraordinary support. Veronica Lindsay-Addy

Friendly Staff Made My Day

I've had an excellent interaction with this company, and their team has been incredibly helpful and accommodating throughout our entire engagement.

Frustrated after 20 years with unhelpful staff

I've been attempting to schedule an appointment for three consecutive weeks, and I'm on the cusp of turning 65. Each time I telephone, I'm consistently instructed to ring back the following day. When I attempted to articulate my frustration to the receptionist this morning, she abruptly terminated our conversation. As a result, my contact number has been blocked—a monumentally foolish decision on their part. After more than two decades of loyalty, I am definitively switching medical practices. Farewell.

Ridiculous ID check for a simple urine pot

During my attempt to obtain a urine collection container from the front desk, staff insisted on seeing a photo identification. I lack a driver's license and similar documents. I can comprehend the need for ID when collecting medications or prescriptions on behalf of another person, but for a simple urine pot? Completely unnecessary and an irritating inconvenience.

Henna's Care Made My Routine Check-Up Smooth

I've consistently enjoyed positive interactions at this medical practice. My recent appointment with Henna, a Healthcare Assistant, was exceptional, marked by her outstanding and professional approach. Having been a patient for more than a quarter-century, I've found the doctors, including Dr Seehra, Dr Aswani, and others, to be consistently supportive. While booking appointments can occasionally be challenging - a common issue across healthcare settings - Allum demonstrates genuine effort, and in my experience, things typically resolve smoothly.

Quick and caring checkup with Dr Chana

Recently visited Dr. Chana and had a wonderful experience. It was refreshing to have an in-person consultation with a general practitioner. She was incredibly kind and attentive, taking the time to thoroughly discuss and address all of my medical concerns. Truly appreciative of her care and professionalism.

Phone Consultation Saved the Day

After multiple attempts to schedule an appointment over several days, I finally got through only to hear an automated message stating no slots were available by 8:20am. Fortunately, when I called the previous day, a wonderful receptionist helped me secure a phone consultation. Dr. Ravinder personally reached out to me, demonstrating exceptional patience and compassion. I received the medical care I required. My sincere gratitude to Dr. Ravinder.

Frustrating Care After a Decade of Visits

I've been with this medical practice for over a decade, and the experience is inconsistent. Some physicians are attentive, but others seem rushed, leaving you uncertain about addressing all your health concerns before time expires. You're often advised to schedule another appointment. Their phone system is equally frustrating - when you're around the fifth caller in the queue, there's a chance you'll be disconnected. When I registered my newborn, they promised a follow-up call to confirm the process and schedule a standard check-up, but that never materialized. Multiple times, I've been assured of a scheduled doctor's consultation, only to be left waiting with no communication. This means repeating the entire scheduling process the next day, with absolutely no explanation for the previous missed appointment. The lack of communication and reliability is incredibly disappointing.

Quick help from Ravinder at medical centre

I sought medical attention at Allum Medical Centre for a health concern. Ravinder promptly contacted me and requested an in-person consultation. The staff efficiently processed my case, and I was quickly directed to get an x-ray with a smooth, competent approach.

Nightmare Wait Times at My Doctor's Office

STAY AWAY AT ALL COSTS!!!!!!! If you don't call precisely at 8am, forget about communicating with them or securing a same-day phone consultation, as this is their current "patient care" approach. Even if you call at 8am, prepare to endure endless phone waiting with a high probability of being abruptly disconnected. You'd have better luck giving up on medical help than hoping they'll address your health concerns. Months pass without any response, and it's clear they're solely focused on maximizing patient volume for financial gain. Having worked in private healthcare, I can confidently say their front desk staff are completely incompetent, indifferent, and clueless about their basic responsibilities. It's definitely time to find a new primary care physician.

Ravinder saved my day with kindness

Ravinder is absolutely phenomenal - total legend status!

Quick and Helpful Checkup with Ravinder

Ravinder provided top-notch assistance during my visit. He offered valuable insights and conducted a comprehensive examination with great care.

Frustrating Healthcare Runaround with No Communication

Entangled in administrative red tape, this organization appears indifferent to patient needs. Communication is a nightmare—phone lines are perpetually unresponsive, and electronic messages vanish into a black hole with no sign of being received or addressed.

Friendly nurse Elena made my visits smooth

During my recent visits to The Allum medical centre over two consecutive days, I was thoroughly impressed by the exceptional service. A special highlight was the young nurse Elena, who demonstrated remarkable professionalism and meticulous care. I extend my sincere gratitude for the outstanding experience.