The Almondbury Surgery

Tina burns bright with exceptional customer service

Tina Burns is simply exceptional and consistently brings joy to my life. Her service truly surpasses all expectations.

Terrible customer service ruins medical experience

The front desk staff at this facility are absolutely incompetent. They are completely unsuited for customer service roles and reflect poorly on the entire medical practice's hiring standards. Their unprofessional demeanor is a significant embarrassment to the organization.

Terrible healthcare service with zero help

Completely ineffective service, absolutely no point in reaching out. My son has been suffering from a severe cough for nearly a week, and their sole solution was scheduling a pharmacist consultation by phone. Total waste of effort, with recommendations no different from what ChatGPT would suggest. How can anyone possibly provide a proper medical assessment through a telephone conversation?

Worst medical experience ever avoid at all costs

If I could give zero stars, I absolutely would. The front desk personnel are simply dreadful. You spend countless minutes on hold just to reach them, and when you finally do, securing an appointment seems impossible. Getting a slot here is more unlikely than hitting a massive jackpot. Even worse, when you miraculously obtain an appointment, you're not even seen by an actual physician, but by a trainee nurse who essentially just Googles your symptoms and tries to find a remedy. I strongly recommend steering clear of this medical practice - it's completely unacceptable.

Terrible service and endless waiting for nothing

I'm reluctantly awarding 2 stars solely because of the receptionist's efforts. I was skeptical about how bad the service could be, but they've managed to surpass my lowest expectations. Precisely at 8am, I was number 29 in the queue. After enduring a 49-minute wait for a callback, I was met with the predictable response: no available appointments, try again tomorrow. The situation is utterly ridiculous - securing a GP appointment seems more improbable than winning the lottery.

Terrible customer service wastes my precious time

Completely worthless experience waiting on hold for over 40 minutes, just to be informed they have no morning slots and refuse to schedule afternoon appointments via phone. Their only suggestion was to use patches, which are notoriously ineffective.

Unprofessional service ruins patient experience at clinic

In the past, this medical practice was more accommodating when allowing patients to see their preferred physician. Today, my taxi arrived late, causing me to be 10 minutes behind schedule. I proactively called ahead to inform them of my delay, and the receptionist assured me it would be fine. However, upon arrival, the doctor refused to see me, despite the prior confirmation. Her demeanor suggested a personal vendetta, and I felt I was being unfairly targeted or discriminated against. Despite this incident, I still appreciate Doctor Goodman.

Lifesaving care from a truly exceptional medical team

Dr. [Name] is an absolute lifesaver! Their exceptional medical expertise and unwavering determination have been crucial in critical moments of my healthcare journey. The entire medical team demonstrates remarkable skill and compassion while navigating challenging medical procedures with incredible professionalism.

Exceptional medical care with friendly staff and efficiency

Every morning at 0800hrs when I phone to schedule an appointment, the staff are consistently helpful and never dismiss my request with weak excuses. The practice boasts highly skilled nurses, including multi-trained specialists who complement the doctors' approach of offering initial telephone consultations that can progress to in-person meetings if necessary. The reception team is consistently friendly and genuinely committed to ensuring patients receive the medical services they require. While the interior of the medical facility is well-maintained and in good condition, the exterior unfortunately lets the overall standard down. The parking area has significant issues, including a large depression in the middle, a handicapped parking zone cluttered with dead leaves, and some structural problems like an overflowing gutter near the patient entrance. Despite these exterior shortcomings, I have consistently experienced exceptional treatment here. I would wholeheartedly recommend this surgery, as I firmly believe it surpasses other local medical practices in the area. ⭐️⭐️⭐️⭐️⭐️

Worst medical care ever from incompetent staff

I'm absolutely convinced that no medical professional is employed at this establishment. You'd be better off seeking medical advice from a homeless person.

Terrible service and frustrating customer experience

Completely terrible. Archaic, overly verbose initial communication, challenges scheduling an appointment, and discourteous personnel

Frustrated patient struggles with basic healthcare access

Scheduling an appointment is a nightmare, even with a 111 referral when calling precisely at 8AM. Their online booking system is non-functional. Despite claiming to welcome new patients, this feels like a business-driven practice rather than a patient-focused healthcare provider. Having to journey to another town for fundamental medical services clearly demonstrates the fundamental failure of this GP surgery's care model.

Almondbury surgery fails patients with terrible booking system

The practice has seriously deteriorated in its service quality. Despite persistent attempts to schedule an appointment by calling at 8am, I'm consistently met with long wait times and ultimately told no slots are available. It's incredibly frustrating. Unlike other local medical practices that have returned to pre-pandemic operations, Almondbury seems stuck in limbo. The entire surgery appears deserted, with an eerie emptiness that suggests a complete breakdown in patient care.

Terrible service from rude and unhelpful receptionist

The receptionist at this medical office displays a complete lack of professionalism and courtesy!!!! The doctors themselves are competent, but scheduling an appointment seems virtually impossible.

Terrible healthcare experience with endless waiting times

Utterly frustrated by the lengthy delay, I had to endure a whole month just to get a simple blood test, which has ultimately convinced me to seek out a new general practitioner.

Rude staff and terrible customer service nightmare

I'm not a patient here, and I'm incredibly grateful for that! I called to inquire about an appointment for a friend, and the receptionist was shockingly unprofessional. She desperately needs etiquette training and seems more interested in coffee breaks than helping patients. Let me be crystal clear: avoid this medical practice at all costs.

Worst veterinary care during my family's hardest time

I wish I could rate this lower than the minimum one star, but that's the system's limitation. My father recently died, and the repeated failures of this practice's service were appalling. Donaldsons Vets would have provided far superior care. Consistently, my father was disregarded, with critical tests left unaddressed and phone calls perpetually unanswered.

Terrible customer service ruins restaurant experience

I'm understanding about potential challenges, but being left hanging for nearly half an hour only to be abruptly disconnected without any clarification is completely unacceptable.

Terrible healthcare service that nearly cost me my life

I've been struggling to have an in-person medical consultation lately, as phone appointments have become the norm. Whenever I interact with the reception staff, they seem eager to end the conversation quickly, repeatedly directing me to use the online E-consult system and promising a response within 24-48 hours. The situation at the medical practice has deteriorated to such an extent that I've been forced to visit the emergency room three times in the past month, with one visit resulting in an operation due to the delay in receiving proper medical attention. The sole saving grace is the two exceptional nurses who provide compassionate care; otherwise, I would have rated this service as completely unsatisfactory.

Terrible service that wastes your precious time

The website is completely non-functional, and their phone support is equally useless. Every call attempt results in an immediate disconnection. I'm considering changing medical practices, but that seems impractical since communicating with them appears to be fundamentally impossible. I specifically took time off from my job to secure an appointment, which means I've now lost an entire day's earnings. Absolutely frustrating.