The Arch Medical Practice

Worst practise ever

The worst ever practise to be with I spoke to Doctor and she’s one of the worst unsupportive doctor to speak to. She goes on repetitive mode and doesn’t take your health seriously enough and fobs you off. She can’t do her job properly and she sends you to A&E that’s another disaster and horrible hospital to go to. They can’t do much for you and they send you back to your GP again. Practise manager is rude and dismissive and unprofessional and unsupportive and has put unnecessary restrictions on me for no reason. This practise discriminates against you and doesn’t take your health seriously enough and horrible doctor that I have been signed to.

Skilled doctors overshadowed by terrible front desk staff

The medical staff are excellent; however, a few front desk employees lack the appropriate interpersonal skills and seem unsuited for customer-facing roles. Attempting to schedule an appointment via phone or in-person is frustratingly futile. The receptionist appears more concerned with enforcing bureaucratic procedures than addressing your healthcare needs.

Unprofessional blood test left me bruised and worried

It's high time the staff received proper training in blood drawing techniques. Throughout my visits, only one blood test was performed without resulting in a massive bruise or potential infection risk. Basic hygiene protocols seem optional here: hand washing, glove usage? Sanitizing before and after touching a vein appears to be an alien concept. Despite having prominently visible veins, the technicians' incompetence remains consistent. Following my blood test, I'm experiencing significant arm pain, persistent tingling, and numbness. The puncture site has swollen dramatically, rendering my hand immobile and limiting my functionality. I'm forced to keep my arm elevated to manage blood circulation, likely due to the vein being improperly and excessively pierced. Drawing blood shouldn't require advanced rocket science expertise, yet for the staff here, it seems like an insurmountable challenge.

Friendly team makes practice a great experience

I'm a huge fan of this facility. The entire staff is incredibly clear and approachable. The front desk personnel consistently maintain a welcoming demeanor.

Terrible healthcare with unhelpful staff and poor service

I'm thoroughly frustrated with this medical practice. Their support is lacking, and scheduling appointments feels like an absolute ordeal. When it comes to obtaining necessary ointments and creams, they consistently expect patients to physically visit the clinic, showing little empathy for individual circumstances, especially for medications I've previously used. The practice imposes numerous conditions and restrictions, which ultimately leave patients like myself without essential treatments simply because we struggle to attend in-person consultations. It would be straightforward for them to accept photo documentation of medical conditions, but they choose not to. The practice is truly awful, with receptionists who are dismissive and unsympathetic. They seem to adopt an authoritative tone, acting as though they possess medical expertise, despite clearly lacking understanding of patients' genuine needs.

Compassionate gp who actually listens and helps

Fantastic general practitioner - they're incredibly responsive and helpful whenever we require medical assistance, in stark contrast to my previous doctor near the university campus, who would dismissively suggest drinking warm beverages and send me home, even after I had been unwell for an entire month…

Quick and efficient healthcare at its best

I reached out to the medical practice regarding a health concern. They recommended consulting my general practitioner, so I promptly used their online booking system to schedule an appointment. To my pleasant surprise, I was seen even earlier than my designated time, making for an exceptionally efficient and smooth experience!

Worst medical experience ever at this clinic

I've got a single appointment remaining, and once it's done, I'm done with this medical facility forever. The personnel here are utterly incompetent. You're stuck waiting from early morning until late, and ultimately, the physician doesn't bother to take a basic vital sign or provide any clarity about the Brook Heys correspondence—simply dismissing you with "go away, I'm busy." They offered zero guidance on my next steps. Completely pointless and frustrating.

Compassionate counselor who truly understands and supports

Dr Tracey Leigh offers an exceptional approach to understanding our personal circumstances, consistently demonstrating deep empathy and thoroughness. She meticulously explores our experiences, delivering a wide-ranging array of insights and assistance tailored to our unique requirements. Her professional manner is both unhurried and remarkably efficient, ensuring we receive precisely the support needed during our journey. Her compassionate and incredibly helpful demeanor makes her someone I would enthusiastically endorse to anyone seeking comprehensive, patient-centered care.

Compassionate care that truly makes a difference

After a disappointing encounter with a previous medical practice, I felt compelled to share my appreciation for this clinic. The entire team here is exceptional - from the moment I interact with the receptionists to my consultations with nurses and doctors, everyone is incredibly kind and supportive. I consistently feel heard and thoroughly informed during each visit, which has been a refreshing and reassuring experience.

Compassionate and efficient healthcare at its best

I cannot express enough appreciation for this medical practice. Despite the immense pressures currently facing NHS services, it's clear that every staff member is striving to provide excellent care. Booking appointments is far more straightforward here compared to other clinics, and they genuinely make an effort to assist patients. While I acknowledge that not every aspect is perfect, such minor inconsistencies are understandable given the challenging circumstances.

Great medical care with friendly staff and convenience

I signed up with this medical center some years ago and have consistently had positive interactions. It's an excellent general practice with a diverse selection of skilled physicians and nurses. Appointments always run punctually, and the reception team is exceptionally courteous and professional. The NHS app makes booking appointments quick and effortless. There's a convenient check-in screen inside, which eliminates the need to stand in line. I believe I noticed fresh fruit available in the waiting area. I can confidently recommend this practice to anyone seeking quality healthcare. My sincere appreciation goes to the entire staff for their dedicated service.

Convenient healthcare with friendly staff and easy booking

Occasionally challenging to secure an appointment, but the ability to schedule ahead at noon proves advantageous for my work commitments. The reception staff are welcoming, and the physicians are supportive. The practice genuinely appears to have made meaningful progress.

Compassionate doctor saves friend's mental health journey

Dr Trevelyan from the Arch Medical Practice provided exceptional care for my friend who was experiencing a critical mental health issue. Her prompt and thoughtful approach involved directly reaching out to mental health services in my area and offering crucial guidance. Thanks to her proactive intervention and the subsequent local support services, we were able to secure urgent help for my friend. Several weeks have passed, and he is now showing consistent improvement. Without Dr Trevelyan's dedicated support, the situation could have deteriorated significantly. I am immensely grateful for her outstanding professional assistance.

Compassionate care that truly understands patient needs

Dependably supportive and flexible. Highly empathetic towards various health challenges and their impact on individuals' daily experiences. Offer a comprehensive array of treatments and approach patient care with a holistic perspective.

Exceptional dental care with warmth and compassion

Incredibly hospitable medical office - the personnel go above and beyond to ensure your comfort and satisfaction!

Great care and warm atmosphere at clinic

A delightful facility with the charming and friendly personnel.

Great dental experience with caring professionals

Exceptional customer support and an incredibly supportive staff at this establishment.

Terrible doctor who lacks basic compassion

An absolutely terrible general practitioner. Unprofessional and discourteous staff.

Terrible healthcare experience left me frustrated and sick

Absolute nonsense. I had scheduled a doctor's consultation in the morning, but later, another staff member phoned to cancel and redirected me to the pharmacy. Upon arriving at the pharmacy, I waited approximately ten to fifteen minutes, only for them to briefly glance at me before sending me back to the GP. It's completely absurd. When I returned to the GP, they informed me that no appointments were available for the day and suggested I return tomorrow or contact another health department. I've been experiencing severe difficulty swallowing for two days, and eating has become nearly impossible. I almost passed out on the street, and they simply bounced me around like I was insignificant. These healthcare professionals clearly demonstrate a complete lack of concern for their patients' well-being.