The Arch Medical Practice

Frustrating experience with poor scheduling service

Scheduling a consultation proved to be an insurmountable challenge. Contrary to the assertions made previously, I have ultimately opted to seek medical care elsewhere.

Exceptional healthcare and compassionate support team

Positive: I was truly impressed by the swift and seamless process from initial consultation to hospital treatment, which was completed just two months after my first doctor's visit. This experience has been transformative for me, and I am deeply grateful to these exceptional general practitioners. The reception staff are equally remarkable, performing their duties with outstanding professionalism, respect, and genuine compassion. Negative: I recently required additional diagnostic tests for a separate health concern, and the promised procedures were not conducted as discussed during our phone conversation. This left me feeling frustrated and believing my journey was essentially futile, though I'm hopeful this was merely an isolated communication breakdown. I kindly request that if multiple tests like blood work, electrocardiograms, and clinical observations cannot be completed in a single appointment, the scheduling staff should inform patients beforehand. Given my non-local status, such travel inconveniences are particularly challenging for me.

Great service from caring medical team

I'm delighted with this medical practice. The entire staff, from doctors to receptionists, are welcoming and supportive. I'm effectively managing my health care with the help of my GP, and the front desk team is consistently courteous and attentive to addressing all my questions and concerns.

Amazing doctor who goes above and beyond

Dear management I am compelled to share my profound appreciation for an exceptional healthcare professional at your practice. Dr. Collabela transcends the typical role of a physician - he embodies the very essence of what a true medical practitioner should be. His extraordinary qualities of helpfulness, patience, extensive knowledge, and genuine compassion set him apart from any doctor I have ever encountered. His punctuality and dedication are remarkable, and I am certain that without his intervention, my medical situation would have been far more challenging. He doesn't merely talk about being a hero; he lives the meaning through his actions. I earnestly hope that his remarkable contributions receive the recognition they truly deserve. Professionals like Dr. Collabela represent the gold standard of medical care, and we desperately need more doctors who approach their profession with such commitment and empathy. My sincerest wishes of health and happiness to him and his family. A. Nasiri

Overpriced medical form with terrible customer service

I shelled out £50 for a document that requires medical professional input. After submitting it months ago, it remains unfinished. When I requested another form to be processed, I again endured over two weeks of waiting with no resolution. I'm prepared to escalate this matter. Their excuse about tight schedules and patient workload doesn't absolve them of responsibility. When charging £50 for a simple piece of paperwork, I expect prompt and efficient service.

Excellent doctor and friendly staff at clinic

I had an excellent consultation with Dr. Zafar. He quickly identified my medical concern with precision. The front desk staff were incredibly courteous, and the entire visit was truly delightful. Securing a same-day appointment was particularly convenient and satisfying. I would wholeheartedly recommend this medical practice to anyone seeking quality healthcare.

Compassionate care at its finest medical center

Throughout my recent medical experiences, the staff have consistently demonstrated exceptional compassion and professionalism. Both the physicians and nursing team have provided attentive and comprehensive care during my visits.

Compassionate doctor saved my health and hope

After experiencing a recent health concern, I am incredibly grateful to my physician for his exceptional support. I was in a distressing state, and he promptly provided comfort and a clear diagnosis. The fact that the doctor was attentive and empathetic meant everything to me. I was consistently scheduled for follow-up appointments and closely monitored, which gave me tremendous peace of mind, feeling genuinely supported throughout my medical journey. The doctor was always punctual and welcoming. The entire medical team is equally wonderful, demonstrating a genuine commitment to patient care and always willing to assist in any possible way. From my point of view, I could not have received more outstanding medical treatment.

Compassionate care from a trusted medical team

My spouse has been a patient at the Arch Medical Center for more than 16 years, dealing with numerous and intricate health challenges. Throughout this time, she has consistently received top-notch care, with Dr. Hawting standing out as particularly compassionate and diligent in addressing her specific medical requirements.

Compassionate care at a reliable medical practice

I've been a patient at this clinic for more than half a year. Throughout my experience, the medical professionals and administrative team have consistently demonstrated empathy and a willingness to assist. While the current appointment scheduling method may prevent seeing the same healthcare provider each time, this appears to be a broader organizational challenge rather than a specific fault of this particular practice.

Terrible product avoid at all costs

Absolutely not recommended! Completely unacceptable and a total waste of time and resources.

Worst clinic ever terrible service and communication

This clinic is absolutely appalling. Not only must you schedule appointments at the crack of dawn, but they've cancelled all three of my appointments because I've been ill for less than a week or two. Their staff provides contradictory information daily, which only exacerbates my medical situation. I simply need a illness confirmation for my school, yet they've been misleading me for three consecutive days, with completely inconsistent statements. Initially, they claimed they don't issue such confirmations (which makes no sense, given the school's referral), and now they're saying I can obtain the document online, after yesterday telling me I must re-register with a doctor to get it. I've wasted countless emotional energy on what should have been a straightforward process that could have been resolved on Monday. I emphatically recommend steering clear of this clinic, as their level of unprofessionalism and repeated appointment cancellations is absolutely unacceptable.

Terrible healthcare experience with unhelpful gp

Utterly useless general practitioner who made my husband endure a lengthy wait for an appointment, only to be informed upon arrival that he cannot receive treatment. The situation is completely unjust... No semblance of equitable care. I am thoroughly frustrated with the entire medical service.

Amazing healthcare with friendly and professional staff

Hands down, this is the most exceptional general practice I've ever been part of. The front desk staff member (the blonde woman whose name escapes me) is consistently delightful. Dr Pugh is absolutely superb, and during her maternity absence, every other physician I've consulted has been equally impressive.

Helpful gp practice with convenient nhs app

Quite good. The medical staff are compassionate and actually listen to patients without being dismissive or talking down to them. I suggest utilizing the NHS app for early appointment booking (be flexible with available doctors as their schedules differ). Prescription renewals can't be done via telephone, so you'll need to visit in person, contact your designated pharmacy to submit a request, or use the NHS app, which I highly recommend. The front desk staff are decent from my experience, but mornings are extremely hectic, so I advise waiting until around midday to make phone calls. Most inquiries and requests can be submitted through email or the NHS app if calling reception isn't convenient for you. As someone who experiences anxiety, I prefer avoiding phone interactions, so I rely on the app for GP-related matters and typically receive quick responses, usually within a day or two. Referral processing is notably slow, though this seems to be a broader systemic issue, and you can still request status updates through the app.

Terrible phone service at local medical surgery

I attempted to contact the medical practice twice this morning at 8am. Following a 25-minute wait, the receptionist picked up and abruptly ended the call within 2 seconds, cutting me off mid-sentence. I redialed and endured another 15-minute wait. The same receptionist answered, and when I said hello and they asked how they could help, they again immediately terminated the call. I found this incredibly frustrating, especially since it seemed like they had acknowledged my presence. The surgery is well aware of their extensive morning phone wait times. It's incomprehensible why they would not even allow patients a moment to communicate before disconnecting. Their conduct was extremely unprofessional, and it genuinely felt like a deliberate attempt to avoid assisting patients.

Terrible service that makes healthcare frustratingly difficult

I strongly recommend steering clear of this medical practice if possible. Their service is incredibly frustrating and occasionally borders on reckless. They consistently make referrals for incorrect patients and order unnecessary medical investigations. Naturally, no apology is forthcoming when these errors are highlighted. Promised referrals frequently go unmade, with zero communication about the status. Booking an appointment seems nearly impossible for anyone with employment, while simultaneously holding long-term medications hostage if you don't schedule a consultation. Their expectations seem unreasonable - are patients supposed to take an entire day off just on the chance a slot might be available when calling at 8am? And if no slot exists, are you expected to repeat this process daily? Their online system is equally problematic, often being unavailable for weeks. When you finally secure an appointment, you're given a 4-hour window for a potential GP call, with the doctor frequently calling outside those designated times. While I understand GPs are overworked and appreciate their challenging schedules, it's absurd to require patients to clear half a day for a brief 10-15 minute consultation. Furthermore, should you accidentally miss their unpredictable call, you'll receive a patronizing message demanding you restart the entire scheduling process from scratch.

Frustrating healthcare with inconsistent communication methods

Getting in touch with them is challenging, but once you do, the service is decent. Their NHS app appointment system is non-functional, perpetually displaying "no appointments available to book online at this time". When I phone to inquire, they suggest using the app, but I point out they've disabled it, to which they deflect responsibility, claiming "we didn't create the app". Frustrating. Before I can even describe my medical concern, they dismiss me with a blanket "we're full" response. Utterly unacceptable. Completely unsatisfactory.

Great doctors but terrible phone support

The medical professionals at this surgery are exceptional, demonstrating top-notch expertise, attentiveness, and overall excellence that I cannot commend enough. However, the reception staff who manage phone communications are a complete disappointment. Their primary objective seems to be dismissing patients as quickly as possible, showing minimal concern about actually resolving patient issues or providing meaningful guidance. Every interaction with their phone staff is profoundly frustrating, as they consistently provide vague, unhelpful responses. Recently, when I called about a prescription issue due to manufacturing problems, I received a dismissive "I'll message someone, OK?", and was forced to persistently ask follow-up questions just to understand what was happening. Their communication is so poor that I was left completely uncertain about the resolution or next steps. They appear utterly indifferent to patient concerns, prioritizing getting off the phone over providing genuine assistance. In another instance, when inquiring about holiday vaccines, the receptionist cut me off mid-sentence with "we don't do that here, OK?", and was about to hang up before I urgently requested more information about where I could obtain these vaccines. Their staff either lack proper training to handle patient queries or simply demonstrate a profound lack of empathy - most likely a combination of both deficiencies.

Perfect healthcare experience at arch medical practice

My experience with Arch Medical Practice has been nothing short of excellent. 1. Their online prescription renewal process is remarkably straightforward and user-friendly 2. Every phone interaction with the reception staff has been delightful and pleasant 3. All the healthcare professionals I've encountered, both in-person and via telephone consultations, have consistently demonstrated warmth, empathy, professionalism, and exceptional support. The entire team is navigating the complexities of the NHS system with remarkable skill and dedication.