The Arch Medical Practice

Caring doctors who truly listen and help

The personnel here are welcoming, and my primary care physician is exceptionally courteous and supportive. They attentively listen to my concerns and consistently provide excellent guidance and advice.

Friendly service makes medical visits a breeze

Every interaction with the general practitioners and administrative team has been delightful! Their consistently warm and friendly demeanor is truly commendable.

Compassionate care from incredible medical professionals

Outstanding physicians and staff, especially Matt. I believe we should support them by being the best patients we can, and when challenges arise, maintain open communication. Grateful for their empathy, professionalism, and approachability.

Terrible service from unprofessional and unhelpful doctors

These physicians are hands down the most incompetent medical professionals I've encountered. I attempted to schedule an appointment this morning to discuss my recent scan results, and I consistently struggle to book ahead for myself. However, when a professional like my father or social worker makes the call, they miraculously secure an appointment with ease. The entire situation is completely illogical and frustrating.

Rude receptionist creates confusion with mysterious calls

I rang them this morning after noticing three missed calls from their office number. The receptionist who picked up was incredibly dismissive and unhelpful. As soon as I clarified that I wasn't registered with their medical practice, she quickly tried to end the conversation. I'm completely baffled about how they obtained my contact details and why they've been repeatedly calling me this morning. Her attitude was incredibly unprofessional - she essentially brushed me off the moment I explained I was located in Hull. This represents absolutely terrible customer service, and I'm left feeling frustrated and confused by the entire interaction.

Dental nightmare leads to painful health disaster

Waste of time. Suffered through numerous infections and dental issues due to inability to secure a dental appointment, desperately seeking a referral to a dental hospital, only to be bizarrely offered antidepressants instead!

Friendly dentists make dental visit a breeze

Delightful team and an all-around wonderful medical facility

Frustrating wait with terrible customer service

Absolutely no organization here. I was stuck at ticket number 36 and endured a 45-minute wait, only to have them abruptly disconnect the call when I finally reached number 3. What kind of service is this?

Mixed care with unhelpful receptionist drama

My overall experience has been somewhat mixed. Phone wait times can be lengthy (I've been 50th in the queue as early as 8:30am), but I've consistently managed to secure appointments, and the nurse who conducted my blood test was delightful. One of the receptionists - I'm unsure of her name - typically comes across as quite dismissive. According to the NHS website, I needed to book a GP appointment for tachycardia symptoms. When I explained this, the receptionist candidly admitted, "I don't know what you're talking about." Instead of directing me to a GP, she attempted to schedule a video consultation with a private contracted service. Upon my unavailability that day, she simply suggested I call back another time to check availability. This approach seemed entirely inappropriate, especially considering that when I previously contacted 111 about my tachycardia, they promptly arranged a GP appointment. My interaction with the same receptionist continued after my GP visit. The nurse had specifically instructed me to await an admin team callback regarding ECG cancellations. After missing their initial call and waiting a day, I contacted them to follow up on the appointment. The receptionist appeared bewildered and insisted it was my responsibility to contact the practice, contradicting the nurse's previous instructions. Throughout our conversation, her tone remained consistently dismissive, making me feel like my concerns were merely an inconvenience. While I understand receptionists manage complex scheduling, I felt I had done nothing wrong. Her attitude has now made me reluctant to contact the practice, as I feel utterly humiliated during our interactions.

Fantastic customer support that exceeded expectations

Excellent customer support and assistance provided.

Confusing healthcare experience with mixed messages

I seldom visit my medical practice, but was called in for a routine health check that I hadn't undergone in over five years. The healthcare professional I consulted was extremely diligent and strongly advised me to schedule an urgent doctor's consultation due to my critically elevated blood pressure. She also requested a urine sample and repeatedly emphasized the importance of booking a GP appointment. However, when I approached the reception desk, I was informed I couldn't book an appointment and was instructed to call at 8 am. When I explained that the nurse had explicitly told me to book a GP appointment, the receptionist stated she would need to discuss this with the nurse, suggesting the nurse shouldn't have given me that instruction. This left me utterly bewildered about whose guidance I should follow.

Terrible service and endless waiting at this clinic

Every single time I attempt to schedule an appointment for myself or my relatives, they consistently claim everything is fully booked and tell me to call back tomorrow, which turns out to be the same situation day after day. I've spent four days trying to book an appointment with absolutely no success. I start calling at 7:59 AM and find myself in queue at position 58 if I'm fortunate. This is hands down the most terrible general practitioner's office I've ever encountered, and I'm actively seeking to switch providers.

Terrible customer service that left me frustrated

Extremely poor customer service with staff showing no willingness to assist or resolve issues.

Compassionate healthcare with attentive doctors and staff

A top-notch medical practice in Manchester. The personnel are warm and welcoming, and the healthcare professionals genuinely appear committed to understanding and addressing your health concerns. Absolutely worth recommending!

Frustrating health care system fails elderly patients

Getting an appointment in the morning is incredibly frustrating. As soon as the clock strikes 8am, you're already 25th or 20th in line. By the time you manage to connect, booking a slot becomes impossible. Elderly patients with a designated Doctor should definitely receive priority access. Moreover, these physicians ought to conduct periodic check-ups, even if just quarterly, to ensure the comprehensive care of their senior patients.

Skilled doctors hidden behind scheduling frustrations

The medical staff is exceptional and highly competent, but scheduling a consultation proves to be incredibly frustrating and challenging.

Dangerous medical advice put my health at risk

Called the medical office this morning because of elevated blood pressure readings over the past day. I have an existing medical background. Couldn't secure a doctor's appointment. The receptionist wasn't the issue - she consulted the clinical lead, but no one inquired about my additional symptoms: severe headache lasting since Monday, ineffective painkillerss, vomiting, nausea, and heart palpitations. I was instructed to continue monitoring my blood pressure. Apparently, a reading of 160+ over 90+ isn't considered worrying. Did they even review my medical history before providing this advice? Is this the level of care we've been reduced to?

Decent service with some minor communication hiccups

I've encountered a few communication hiccups with the Arch, but overall it's been a positive experience with supportive staff who are doing a great job - keep up the excellent work.

Terrible gp with no care for patients

Steer clear of this general practice at all costs 1. They consistently reschedule appointments at their convenience. If a nurse is absent, they'll push your appointment back by up to three months. It's baffling - can't they hire additional staff to administer vaccines? Are they truly limited to a single nurse? The lack of flexibility is frustrating. 2. According to NHS guidelines, you must consult your GP for urgent matters. I attempted to do so for three weeks, never securing an appointment, and ultimately ended up hospitalized with a more severe condition due to the GP's neglect. They claimed I needed to submit a form online, after which they'd contact me. Unsurprisingly, they never did. I was forced to seek emergency care. 3. This practice is especially unsuitable for parents. They completely disregard the NHS vaccination schedule and perpetually redirect patients to call 111 instead of providing direct medical assistance. Avoid this GP practice at all costs - the quality of care is abysmal.

Frustrating medical experience with poor scheduling system

Perpetually altering the available dates online, which makes scheduling an appointment incredibly challenging. Each visit resulted in being assigned a different physician who seemed unfamiliar with my medical history. This left me feeling uneasy and repeatedly frustrated by their disorganized approach.