The Ashcroft Practice

Ineffective product falls short of health promises

Sadly, I find this product utterly ineffective when addressing critical health conditions, leaving me thoroughly let down.

Friendly staff make every visit enjoyable

Consistently top-notch customer support 👍

Terrible customer experience at this business

Terrible customer support, unhelpful attitude during call. Extremely sluggish response times.

Caring doctors and nurses, but admin needs improvement

The physicians and practice nurse are top-notch. The reception team is extremely thoughtful and accommodating. However, the administrative staff fall short of expectations. They are slow to process medication adjustments and seem more preoccupied with chasing patients for bureaucratic paperwork, despite having adequate staffing. My 4-star rating is primarily due to the exceptional doctors, welcoming reception, and the outstanding nurse.

Terrible customer service and unprofessional attitude

The front desk staff display an unpleasant and unhelpful attitude, lacking basic professionalism and courtesy towards guests.

Fantastic doctor with great bedside manner

Dr. Sheikh was exceptional during my daughter's checkup, offering great assistance with a calm demeanor and a touch of humor that made the entire visit incredibly pleasant. Undoubtedly, he ranks among the top physicians I've encountered.

Exceptional healthcare service beyond my wildest expectations

Dr. Patel's practice is hands down the most exceptional medical clinic I've encountered in two decades in Luton. Their approach to patient care is remarkably efficient and genuinely compassionate when addressing health concerns. Telephone responsiveness is notably swift, and scheduling appointments is straightforward. The medical staff provides timely guidance through various communication channels, including phone consultations and email support. Moreover, the reception team demonstrates excellent professionalism and courtesy, consistently delivering high-quality service.

Terrible service and uncaring medical staff

I recently encountered a deeply unsatisfactory experience at this medical practice that left me thoroughly disheartened. From my initial arrival, navigating the reception area proved to be an extraordinarily challenging task. The receptionists seemed to operate with an air of superiority, creating an immediately unwelcoming environment. Securing an appointment with a doctor was an arduous process, and even when successfully scheduled, the consultation often fell short of expectations. Despite providing comprehensive details about my mother's medical conditions, the physicians appeared disappointingly indifferent, showing minimal inclination to conduct a comprehensive examination. I frequently found myself compelled to advocate for more thorough attention, a burden that should never fall on a patient. The reception staff further exacerbated my frustration. They seemed more preoccupied with deflecting concerns than addressing them transparently. Multiple encounters revealed instances of misinformation, which only intensified my perception of systemic neglect. What was particularly distressing was the apparent disregard for elderly patients who inherently require more compassionate and attentive care. It was deeply disheartening to witness vulnerable individuals being systematically overlooked and denied the support they fundamentally deserve. Ultimately, this medical practice has substantial room for improvement. The evident lack of empathy and professional diligence among staff is profoundly troubling, particularly in a healthcare setting. I sincerely hope they undertake significant reforms that prioritize genuine patient care, especially for those most vulnerable and in need.

Dangerous medical neglect left me seriously ill

After two years with this medical practice, I've yet to encounter Dr. Bath. They completely disregarded my health concerns, failed to discuss my blood pressure readings, and overlooked an infection without any proper follow-up. As a result, I am now facing a critical health situation. The level of professional neglect is so severe that this doctor should have their medical license revoked, and the entire practice should be shut down for their appalling patient care.

Terrible doctor ruins perfect medical practice experience

I'm composing this review to highlight a specific concern. Throughout my lengthy history with this practice, I've consistently experienced prompt, compassionate, and efficient service. However. The new locum physician is absolutely incompetent. I've never encountered a medical professional who so thoroughly dismissed my medical condition, particularly when I was explicitly requesting additional intervention. The process of obtaining a sick note was incredibly demeaning and frustratingly complex. The sheer level of unprofessionalism and ineptitude displayed by this doctor was astounding. While I could elaborate extensively, I'd rather not invest more time dwelling on that pointless consultation. It almost seems like a practical joke, but I strongly recommend removing this individual from what is otherwise an exceptional medical practice.

Terrible service causing patient stress and potential health risks

During a short trip, my father accidentally left his crucial medications at home. We asked Dr. Bath to provide a new prescription on Thursday afternoon so we could collect his medicines from a local pharmacy. Dr. Bath assured us it would be simple - just contact reception with pharmacy details, and he'd handle everything. However, come Friday morning, we spent nearly two hours at the Norfolk pharmacy sorting out complications. When we called Dr. Bath's reception from the chemist, the prescription wasn't ready. The receptionist spoke with the pharmacy staff and said Dr. Bath would sign off the prescription that evening. This morning receptionist was genuinely supportive and understanding. Around 5 PM, a staff member named Sheila called and was extremely unhelpful and dismissive. She abruptly hung up mid-conversation while my mother was still explaining our situation, insisting we could collect prescriptions on Monday, despite knowing we were returning to Luton on Sunday. She was completely uncooperative and refused to listen. When we explained we had already discussed everything with the morning reception, Sheila claimed she was unfamiliar with the procedure. The stress severely impacted my father, a vulnerable patient. He experienced a seizure, was shaking with anxiety, and felt extremely unwell. Their mishandling caused significant distress throughout the weekend. I would give 0 stars if possible.

Neglectful doctor abandoned my mother's painful hernia

Advising my elderly mother to manually reposition her hernia and dismissing any further medical intervention, thereby condemning her to prolonged suffering, is absolutely unacceptable medical practice. This physician clearly lacks compassion and professional competence, and should seriously consider stepping down to allow a more empathetic and skilled practitioner to take over the medical practice.

Great healthcare team making a difference

Truly outstanding medical center. I'm incredibly fortunate to receive such exceptional care and assistance from this fantastic group of healthcare professionals.

Exceptional care from a compassionate medical professional

Thoroughly satisfied with the medical consultation Dr. Pritpal Bath was exceptionally friendly and supportive during our interaction. Greatly appreciate the outstanding service provided.

Friendly service that made my day

Exceptional team members who provide top-notch service and make the experience truly enjoyable.

Compassionate doctor who truly cares for his patients

Dr Bath has been an outstanding general practitioner, and his team has been equally supportive. He was particularly compassionate during my father's passing four years ago, visiting him before his death. I'm truly appreciative that he remains consistently committed to addressing my medical concerns, such as monitoring my blood pressure.

Consistently amazing service from top-notch team

Exceptionally supportive and incredibly friendly. Throughout our long-standing relationship, we've consistently encountered outstanding staff and service.

Exceptional healthcare with compassion and dedication

Dr. Bath exemplifies the quintessential family physician: accessible, trustworthy, compassionate, and embodying all the qualities one hopes to find in a healthcare provider. Unlike many practices that retreated during the pandemic, Dr. Bath and his staff have remained fully committed, consistently offering dependable support and assistance whenever needed.

Exceptional care from an amazing medical team

An incredibly supportive medical team that goes above and beyond to provide exceptional care and assistance.

Terrible service and unhelpful health care advisor

I'd strongly advise exercising caution with this pharmacy. The health care advisor demonstrated a clear lack of professional competence and displayed an unhelpful, condescending attitude when I sought details about pediatric weight gain supplements. Their staff urgently requires improved training and a more customer-focused approach to service.