The Ashcroft Practice

Discriminatory service ruins patient registration experience

Today, I attempted to register my wife and two daughters, only to encounter an incredibly hostile environment and disrespectful treatment from staff members, ranging from the reception desk to the business manager. Another woman of color who arrived also expressed dissatisfaction with their service. The experience felt discriminatory, and ultimately, they declined to register our family. I was completely taken aback by the unprofessional and unwelcoming approach toward potential new patients. I would strongly advise against recommending this facility to anyone, especially individuals of color, given the blatant lack of respect and inclusivity.

Terrible service and unprofessional medical staff

The entire staff demonstrates a complete lack of professionalism and provides zero constructive assistance. They consistently derail your experience with irrelevant and pointless interactions. If you dare to voice any concerns, their immediate response is to dismissively suggest you seek care elsewhere. This is how they communicate with patients, elderly individuals, and parents—their conduct lacks even the most fundamental courtesy and respect. They urgently require training in basic interpersonal skills and customer service.

Compassionate doctor who truly listens and cares

Dr Bath is an outstanding general practitioner I wholeheartedly endorse. The entire staff consistently demonstrates warmth, compassion, and exceptional support. Securing appointments is never a problem, and Dr Bath's approach is truly patient-centered - he listens attentively, dedicates ample time to understanding my concerns, and clearly shows genuine empathy for my medical challenges. The entire medical team is remarkable, consistently going beyond their basic duties to provide comprehensive care and assistance. This is truly an exceptional medical practice that sets a high standard for patient care.

Worst medical practice ever avoid at all costs

From our encounters, the entire team—from receptionists to general practice managers and Dr Bath—appears completely neglectful. It seems they are deliberately structured to provide an utterly unacceptable service, particularly for elderly patients. Booking an appointment is virtually impossible, and the staff consistently demonstrate rudeness, indifference, and a total lack of engagement. Dr Bath appears to be perpetually absent, with most medical interventions occurring solely through 111 emergency calls, which frequently result in delayed diagnoses and unnecessary hospitalizations. The practice demonstrates a profound disregard for its fundamental healthcare responsibilities. It is genuinely bewildering that formal complaints have not been systematically escalated, and even more astonishing that this surgery continues to be considered operationally acceptable.

Terrible service from a disappointing medical practice

Scheduled a consultation with my physician last week, and they were supposed to contact me this morning, but radio silence. It's becoming clear that this medical practice is deteriorating, and I'm seriously considering finding a new healthcare provider who actually follows through on their commitments!

Terrible customer service ruins medical experience

Discourteous staff. When attempting to schedule post-operative follow-ups, the representative was dismissive and showed no genuine interest in my concerns. Basic politeness and compassion are free, yet seemingly unavailable here.

Exceptional care from an amazing physician

An exceptional physician who truly stands out from the rest - couldn't ask for a better healthcare professional.

Caring doctor who always makes time for patients

My doctor is fantastic and always available whenever I require medical attention.

Frustrated patient struggles with medical communication barriers

I'm unable to secure a doctor's appointment due to the constant "Covid" excuse used by everyone! After suffering a stroke in December (which might have been less severe if I'd seen my doctor initially instead of waiting until the pain persisted and I ended up in A&E), living with diabetes for 37 years and having experienced a heart attack 9 years ago, I've only had a few phone consultations. I desperately need medical assistance but can't get past the overly bureaucratic receptionist. Today, I was disconnected twice during calls, despite being told otherwise, and when I expressed frustration, I was told I was mistaken! The doctor has been fine in previous encounters, and the nurses are excellent, but why must I justify why I need a medical consultation? I'm not seeking help for a trivial issue like a cold or minor injury - I genuinely need medical support, and then they wonder why mortality rates are so high.

Great care and honest medical support

I adore my physician. He's incredibly kind and compassionate. I'm equally fond of the nursing staff. They've consistently been wonderful to me, always providing candid and straightforward information with genuine care. One of the front desk staff members is particularly welcoming towards me. Dr. Bath, if you're reading this, I want to apologize for my previous critical feedback. I mistakenly attributed a negative hospital and 111 experience to your practice when it was absolutely not your clinic's fault. I now realize my partner's tendency to become overly worked up led us to blame the wrong people. In the future, I'll be sure to form my own independent judgment 😁

Frustrating experience with unhelpful gp receptionists

I find it frustrating that the receptionists at this GP practice seem to be acting beyond their role, attempting to diagnose and redirect patients without proper medical expertise. When I requested a doctor's callback, the receptionist promised a call today but couldn't specify a precise time. Eventually, the doctor did call, but I missed the call while on another line. When I tried to reschedule, the receptionist criticized me for not answering the initial call, which felt dismissive and unhelpful. To make matters worse, during the subsequent callback attempt, the doctor rang only twice before abruptly hanging up, just as I was about to answer. I'm perplexed by their unprofessional communication approach. While I'd like to switch to another practice, the alternative nearby GP is even less satisfactory. I'm sharing this experience in hopes that they will recognize their communication shortcomings and improve their patient interaction. It's crucial to remember that receptionists are administrative staff, not medical professionals.

Frustrating run-around with unhelpful medical service

I reached out nearly two months back, and the representative advised me to reconnect on August 25th. I diligently marked this date in my calendar. When I called today, I was abruptly dismissed. While other medical facilities in my area are also at capacity, I'm frustrated by being told to wait and then being rejected. My urgent medical situation is critical, and I'm without a primary care physician 😑.

Great medical care with compassionate professionals

The entire team exhibits a welcoming and accessible demeanor. The nursing staff is exceptional, helping patients feel comfortable and relaxed. Dr. Bath stands out as a top-tier professional, demonstrating extensive knowledge of current medical treatments. He thoroughly explains the prescribed medications, providing clear instructions on dosage and duration, and remains completely open to addressing any patient inquiries. An outstanding experience that fully meets expectations. 10/10

Exceptional healthcare with compassionate and helpful staff

I can confidently state that this is an exceptional general practice. The staff are welcoming and the nurses demonstrate genuine compassion. Having been a patient since 2012, I have experienced absolutely no problems with either the medical practice or its personnel. Scheduling appointments is incredibly straightforward. Booking a consultation is consistently hassle-free and convenient.

Great medical care with minor scheduling hiccups

Friendly personnel. Scheduling is typically convenient. Dr Bath and the nursing staff are highly competent. The sole suggestion would be more precise timing for consultations, though delays are reasonable given the patient volume. Generally satisfactory.

Speedy service that exceeded my expectations

Swift and seamless scheduling that exceeds expectations

Frustrating healthcare experience with zero patient support

Attempting to sign up with the medical practice, I found they're not accepting new patients. While I comprehend that a general practitioner might reach capacity, the complete lack of alternative suggestions or assistance when I contacted them is deeply frustrating, with essentially no customer service provided.

Exceptional care and compassionate medical team

Every single employee and healthcare provider here is absolutely exceptional.

Terrible healthcare service that endangers patient lives

Personnel display a terrible attitude. Requests are consistently ignored, documentation lacks crucial details. Prescription issues are rampant - medications misplaced, never dispatched, or outright denied, even for critical treatments like insulin. Despite being a long-time patient, the quality of care has dramatically deteriorated.

Exceptional care from a trusted medical family

I'd rate this more than 5 stars if I could! For over three decades, I've been fortunate to be a patient at this clinic with Dr. Bath. Throughout these years, my entire family has experienced exceptional medical care and treatment. I feel incredibly grateful to be part of such a wonderful, intimate practice. The front desk staff are truly remarkable, consistently demonstrating extraordinary kindness and going the extra mile to assist patients. My heartfelt appreciation!