The Ashcroft Practice
Average! (46 reviews)
Average! (46 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, particularly praising physician expertise, nursing care, and compassionate treatment. Appointment booking and scheduling are frequently highlighted as straightforward and efficient. However, significant concerns emerge regarding reception experience and administrative responsiveness. Multiple patients describe discourteous reception staff, dismissive attitudes when handling inquiries, and difficulties accessing appointments, particularly for new patient registration. Communication failures are a recurring theme, with reports of ignored requests, incomplete documentation, and unresponsive follow-up on commitments. Some patients experienced particular frustration with prescription handling and administrative delays affecting urgent healthcare needs.
The practice demonstrates notable inconsistency in service quality. While long-term patients often express gratitude for continuity of care and clinical competence, newer patients and those requiring administrative support report barriers to access and lack of responsiveness. Reception courtesy and patient engagement appear variable, with some staff described as welcoming and helpful whilst others are characterised as unhelpful or dismissive. Concerns about appointment availability, particularly for new patients and urgent cases, suggest potential capacity or triage issues.
Overall, clinical care receives consistent positive feedback, but administrative and reception functions present significant areas for improvement. Enhanced communication protocols, staff training in patient interaction, and clearer processes for appointment access and prescription management would address the most frequently cited concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, particularly praising physician expertise, nursing care, and compassionate treatment. Appointment booking and scheduling are frequently highlighted as straightforward and efficient. However, significant concerns emerge regarding reception experience and administrative responsiveness. Multiple patients describe discourteous reception staff, dismissive attitudes when handling inquiries, and difficulties accessing appointments, particularly for new patient registration. Communication failures are a recurring theme, with reports of ignored requests, incomplete documentation, and unresponsive follow-up on commitments. Some patients experienced particular frustration with prescription handling and administrative delays affecting urgent healthcare needs.
The practice demonstrates notable inconsistency in service quality. While long-term patients often express gratitude for continuity of care and clinical competence, newer patients and those requiring administrative support report barriers to access and lack of responsiveness. Reception courtesy and patient engagement appear variable, with some staff described as welcoming and helpful whilst others are characterised as unhelpful or dismissive. Concerns about appointment availability, particularly for new patients and urgent cases, suggest potential capacity or triage issues.
Overall, clinical care receives consistent positive feedback, but administrative and reception functions present significant areas for improvement. Enhanced communication protocols, staff training in patient interaction, and clearer processes for appointment access and prescription management would address the most frequently cited concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kerri B.
7 years ago
Excellent!
Exceptional care at a truly compassionate medical practice
Exceptional experience. The entire team—from front desk personnel to physicians and nursing staff—demonstrates genuine compassion and attentiveness. I feel incredibly fortunate to receive care at this medical practice, particularly when comparing it to the less-than-stellar treatment I've observed at other local healthcare facilities.
Rahala M.
7 years ago
Bad!
Terrible service from unhelpful and incompetent staff
I'm obligated to provide a rating to submit this review. The physician is excellent, but the administrative staff, particularly the managers in the upper offices, are utterly incompetent bureaucrats. On two separate instances (one for myself and another for my husband), we submitted vaccination requests mandated by the hospital, physically delivering copies to reception THREE times over three consecutive weeks. After exhausting every communication method - emailing, faxing, and phone calls - they completely ignored our requests. I was ultimately compelled to seek private healthcare due to time-sensitive treatment requirements. The practice manager's dismissive response was, "I'll address it when I'm ready, and anything could happen to me, so I can't commit to a timeline." Her most recent retort was a callous "If you're dissatisfied, find another provider." It's a disgraceful service, made worse by their awareness that patients have no alternative due to geographical constraints. Their professionalism is non-existent.
Ik I.
7 years ago
Bad!
Terrible customer service at this place
The front desk staff displays an extremely discourteous and unwelcoming demeanor.
Andy P.
8 years ago
Excellent!
Compassionate care from a fantastic medical team
I'm thoroughly impressed with this medical practice, as my entire family has consistently received exceptional care. From effortlessly scheduling appointments to obtaining quick prescription refills, their service has been outstanding. Heartfelt thanks to Dr. Bath and the entire team for their dedication!
Phil P.
9 years ago
Bad!
Absurd healthcare policy keeps local patient out
Utterly frustrating experience! Despite residing just a mile from their office, they refuse to accept me as a new patient, claiming I'm outside their service zone. I called to verify this seemingly absurd policy, and to my dismay, they confirmed it was indeed their stance.
Sharon G.
9 years ago
Excellent!
Warm and welcoming customer service experience
Extremely welcoming and pleasant