The Avenue Medical Centre

Terrible service and impossible to book appointment

This establishment is an absolute disaster, deserving zero recognition. It's mind-boggling how they consistently ignore incoming calls, and on the rare occasion someone picks up, all available time slots are mysteriously gone. Booking ahead seems impossible, and the entire operation should be terminated immediately!!!!!

Nightmare phone system drains time and wallet

Scheduling an 8am appointment is incredibly challenging. I wasted over half an hour attempting to reach the medical office for a prescription refill: 10 minutes just to connect and then another 25 minutes waiting in a phone queue before I gave up. Being a BT customer, this futile effort cost me £5 at 20p per minute...and I still haven't resolved my prescription need. The phone system feels like a deliberate financial drain designed to frustrate patients, and it's absolutely ridiculous. The actual medical staff are competent and professional when you finally manage to see them, which is why I'm grudgingly giving one star.

Terrible customer service and endless waiting

I've been attempting to reach them for nearly an hour with no success. I'm simply trying to schedule an appointment, but all I encounter is a busy signal. It's incredibly frustrating that they seem to prioritize trivial calls while ignoring customers with genuine needs.

Worst medical practice ever terrible customer service

I'd rate this healthcare provider rock bottom, the service is utterly appalling. The reception team displays zero compassion, completely ignoring communication from pharmacies and refusing to respond to calls or emails. Their dismissive advice is simply to go to the emergency department. Attempting to contact them is a nightmare - I've had to dial over 90 times, with lines perpetually engaged and staff seemingly incapable of addressing any concerns. I'm absolutely certain I'll be switching providers immediately. They desperately need either a complete staff overhaul or should be shut down entirely!!! Absolutely disgraceful.

Worst surgery ever avoid at all costs

DO NOT WASTE YOUR TIME!! I truly want to award 0 stars for this surgery - it's utterly APPALLING!! The personnel are completely incompetent and haven't a clue how to perform their duties!! They display total indifference and provide ZERO assistance with their disrespectful demeanor - this place deserves to be shut down immediately!!

Endless calls and frustration with medical appointment system

Attempting to schedule an appointment proved incredibly frustrating all week, with continuous busy signals blocking my efforts. This morning, starting at 7:57am, I persistently dialed and after an exhausting 278 attempts, I finally connected, only to be placed on hold for 15 minutes before reaching a receptionist. What followed was a perplexing sequence of messages: the doctor's office suddenly appearing closed, then a busy signal, then closed again - a series of communications that seemed nonsensical. It's evident that their current booking system is fundamentally flawed and completely inadequate. I want to be clear that my issue isn't with the medical staff or reception personnel, but the sheer absurdity of needing to make nearly 300 calls just to secure an appointment is utterly unacceptable.

Terrible service that leaves patients in despair

Called repeatedly, around 80 attempts, just to be told by the receptionist to try again tomorrow. This has been going on for five consecutive days. The organization is absolutely appalling and their service is potentially life-threatening. They should be deeply embarrassed. I'm so frustrated that I'm tempted to confront the receptionist, who seems to have delusions of medical expertise.

Frustrating healthcare experience with endless waiting times

Getting a doctor's appointment is a nightmare, and receiving assistance seems impossible. The prescription wait is excruciatingly long at 4 weeks, with constant runaround and being shuttled between different departments without resolution.

Worst medical experience ever avoid at all costs

Be prepared for an incredibly frustrating experience if you attempt to contact this medical practice. The phone lines are perpetually busy, making it nearly impossible to reach anyone, and scheduling an appointment with a doctor seems like an insurmountable challenge. From beginning to end, this surgery is an absolute disaster - quite possibly the worst I've ever encountered. They urgently need to address these serious issues!

Compassionate care when i needed it most

I recently experienced a serious health issue, and the doctors and reception team were incredibly supportive, ensuring I received prompt medical attention and was efficiently referred to the hospital. I am deeply grateful to the reception staff, and especially to Jolene and Helen, who managed to fit me in for blood tests despite their fully booked schedule. Heartfelt thanks to all the staff at this medical center

Frustrating appointments and long wait times

The service falls short of expectations. Scheduling an appointment within a week proves incredibly challenging. While I understand the clinic is likely overwhelmed, I'm curious about the frequency of certain individuals who seem to occupy slots due to chronic disease status. Throughout the past decade, I've made fewer than ten appointments, and each has been a struggle to secure - with two instances where nurses at the WIC intervened, believing my situation required immediate attention. I bear no ill will towards the staff, but rather direct frustration at patients who demand same-day GP appointments for trivial matters like colds or sick notes - may their day be perpetually unpleasant. It's noteworthy that some medical practices in Greater Manchester rarely reach full capacity. This could potentially stem from receptionists who are either unhelpful or possess genuine skill in effectively prioritizing patient needs.

Frustrating healthcare with impossible scheduling nightmare

Securing a consultation at this clinic is incredibly challenging. The recommended approach is to call early in the morning for same-day scheduling, but reaching a representative is nearly futile. Even when you manage to connect with staff, you're invariably informed that all slots are fully booked. Attempting to plan ahead isn't much better, as appointments are typically scheduled 5 to 6 weeks out, and the chances of obtaining a last-minute cancellation spot are extremely slim.

Exceptional doctor with compassion and expertise

Dr. Kaligiri is absolutely fantastic! Incredibly meticulous, compassionate, and highly professional!

Frustrating morning waiting for medical appointment

I attempted to call at 8am and was left waiting until 8:04, then placed on hold for an additional 3-4 minutes, only to be informed that no appointments were available until the next day. The staff advised me to call back tomorrow morning, which is precisely what I had already done today. Despite the frustrating situation, the receptionist was genuinely sorry and I recognize they are striving to manage under challenging conditions. However, it's evident that the current booking system is fundamentally flawed and requires immediate attention and restructuring.

Compassionate doctors doing their best despite challenges

After perusing the comments about this medical practice, I acknowledge the challenges in scheduling and their packed schedule. However, labeling the physicians as lazy seems overly harsh. The real issue stems from systemic underfunding, which is more a governmental problem than a reflection of the doctors' work ethic or commitment.

Frustrating healthcare experience with impossible appointments

Constant phone calls the moment they start taking calls, and after struggling to connect, I'm informed that all slots are filled for the day. They exclusively offer same-day appointments with zero flexibility for walk-ins or waiting. It's incredibly challenging to secure a consultation, as getting an appointment feels like a game of chance based on how quickly you can dial. No possibility exists to schedule ahead of time. I'm definitely finding a new healthcare provider.

Worst medical service ever painful waiting nightmare

You'll kick the bucket before receiving any attention with over 200 people waiting. Their phone line is constantly jammed, and when you finally get through, you're left hanging for quarter of an hour! Absolutely zero available slots - this is a recurring nightmare every single time I attempt to book! I spent four weeks straight calling daily just to secure a single appointment last time.

Quick and efficient medical care today

I phoned early to schedule a visit, and they accommodated me quickly, seeing me within the hour. The physician conducted a comprehensive examination and recommended an antibiotic treatment.

Compassionate staff shine despite challenging healthcare system

I'm astounded by some of the negative feedback circulating here. I've encountered no issues beyond what's typical in any surgical setting. Yes, challenges exist, but they're inherent to medical procedures. The staff are welcoming and genuinely committed to delivering the best possible care. If you want to critique something, direct your frustration towards the real problem: insufficient government support, limited resources, and inadequate funding. Admittedly, phone lines can be tricky, and appointments occasionally run behind schedule. But honestly, so what? Be grateful you're not in a system like the USA, where medical access is purely a financial transaction. I want to extend my heartfelt appreciation to all the staff for their outstanding work, particularly given the challenging environment and the unwarranted criticism they frequently endure.