The Barcellos Family Practice

Professional care when I needed it

Solid primary healthcare provider. The medical team demonstrates professionalism and attentiveness. Appointments are straightforward to schedule, and the staff consistently maintains a welcoming atmosphere. Doctors listen carefully and provide clear explanations. Overall, a reliable and competent healthcare facility that meets patient needs effectively.

Frustrating foot care and dismissive doctors

I had been a patient at this practice for several years. While the senior partner I saw multiple times was acceptable, scheduling appointments was consistently challenging. During my April 2025 visit for an extremely painful foot, seeking a steroid injection, I was seen by another partner who expressed reluctance to administer steroid injections in primary care. He claimed he would email a fact sheet about my condition, despite my attempts to explain I had previously received such treatment. He appeared disinterested in my input. Upon reviewing my medical record, I discovered the doctor had documented that he had thoroughly explained why an injection was not possible. When I called to seek a second opinion, I was told there would be another three-week wait. Upon explaining my situation, I was aggressively reprimanded and told I was not permitted to bypass the queue. I responded that I would find alternative medical care and ended the call. The receptionist subsequently logged her version of events in my record. I ultimately found another doctor who promptly provided the injection I required.

Doctors Carson made everything smooth

Exceptional medical practice. Welcoming front desk staff. The physicians are top-notch, and scheduling appointments is always a smooth process. I'm truly grateful for all the care this surgery center has provided for both myself and my daughters. Dr Carson deserves special recognition.

Unhappy Patient

I had a worsening pain in my right foot from January, I did not want to see a GP as I was already on a long waiting list for arthritis treatment but as things were getting worse I rang to make an appointment. I explained I was in bad pain and was offered an appointment in 3 weeks time. I managed to reduce this by a couple of days by agreeing to see another doctor who I had already experienced problems from. On the day of the appointment the pain was very bad. The examination cursory. The doctor said he would send me a fact sheet about the condition which he did. The doctor stated he would not be prepared to supply an NHS cortisone injection and he didn't like doing them. The appointment took about 2 minutes after a nearly 3 week wait. I held my temper and later that day rang again to ask to see my own doctor, I explained the situation and was told 3 more weeks wait. When I complained the receptionist moaned about my already seeing a doctor and inferred I was trying to break the que for treatment. I said I would have to try and find another doctor and the put down the phone as I felt that this person was trying to bait me into losing my temper.

Caring team with one prescription hiccup

I cannot emphasize enough how exceptional the service is at this medical practice, which truly outshines numerous other healthcare providers I've encountered in 2025, including those used by my family and during previous medical treatments. The sole slight drawback is a somewhat rigid approach to handling repeat prescriptions, which has resulted in some complications where we now need to submit multiple separate requests instead of a single comprehensive order for my mother's medications.

Quick help from caring dr thompson

I consulted a general practitioner promptly while experiencing discomfort. Dr Thompson was exceptional and immediately helped me feel calm. She explained the diagnosis with complete clarity and swiftly organized a hospital appointment for the following day. The surgery was performed during that visit, and I am now pain-free. This experience exceeded all my expectations, and I feel incredibly fortunate to be a patient at this practice. I consistently feel confident that the medical team genuinely prioritizes my well-being. Absolutely top-tier care.

Caring staff made my visit smooth

Warm and supportive staff across all levels, from the welcoming front desk to the caring nurses and attentive physicians.

Quick and helpful morning visit

Excellent customer experience with warm and inviting personnel who made me feel comfortable and well-attended to during my visit.

Friendly staff made all the difference

Exceptional medical practice. Leagues better than my previous experience. I'm thrilled I switched - what a remarkable improvement. This decision has been the most beneficial choice for both myself and my loved ones. Heartfelt gratitude.

A smooth journey through surgery

Exceptional procedure. Medical team is outstanding.

Friendly staff made me feel welcome

I'm relatively new to this medical practice, and I must say the reception staff and the physician I consulted were incredibly kind and supportive. My sincere appreciation goes out to everyone involved.

Skilled surgeon who put me at ease

Excellent surgeon with a warm and supportive medical team.

Friendly staff made my checkup smooth

Exceptional medical professionals. The entire team, from front desk personnel to clinicians, provides outstanding support and assistance.

Caring doctors who go the extra mile

I've been a patient at this medical practice for just over a year, and the care has been consistently top-notch. While I typically prefer telephone consultations, they occasionally insist on in-person appointments even when I would have been satisfied with remote guidance and a prescription. They're definitely proactive about seeing patients directly. Their professional approach has provided me with crucial insights and recommendations for preventative health strategies to mitigate potential health risks. The reception staff and asthma specialist nurse have been exceptionally supportive and compassionate. Heartfelt appreciation for their dedication.

Rude receptionist ruined my doctor visit

Hello. I'm deeply frustrated by the treatment I received from an employee named Fiona. I'm currently under the care of Dr. Pesket, who is truly an exceptional physician. However, I'm dealing with challenging personal circumstances. This staff member essentially informed me that I cannot receive care at the clinic because I'm residing in temporary housing in Swanage, and her approach was extremely discourteous. Given my difficulties with interpersonal communication, her manner of speaking caused me significant emotional distress. A sincere apology would be greatly appreciated.

Jacy made my daughter's shots so much better

I'm truly thankful for this medical practice, as my daughter has experienced some health challenges lately, and each time, they have provided exceptional care and support for her. Moreover, the nurse, Jacy, has consistently been incredibly compassionate when administering her vaccinations, helping to soothe her and transform what could be a stressful encounter into a much more comfortable experience. Sincere appreciation to the entire team.

Mum's health ignored by uncaring doctors

Utterly disgusted by this appalling treatment. My mother is enduring severe challenges, both physically and mentally. She has consulted two separate medical professionals at different facilities, yet neither seems to acknowledge her concerns. She's consistently dismissed, and each instance triggers a distressing episode for her. I intend to alert the media, and should any harm come to her, these doctors will bear the responsibility. She's already under immense stress, and the last thing she needs is the NHS failing her. I am profoundly disappointed and deeply upset. She has a family who is genuinely worried about her health and well-being, but once again, no one is willing to listen or take her seriously.

Friendly staff made my checkup smooth

Exceptional customer care. The front desk staff was incredibly welcoming and friendly. The medical professionals and clinic environment were top-notch.

Friendly staff saved our weekend registration

The Bailey team - Susie, Lisa, Brenda, and Adam - provided exceptional support for my family and me during our visit today. We arrived late on a Friday afternoon to register our daughter, and the staff were incredibly helpful, offering comprehensive guidance that proved invaluable for navigating the upcoming days. National Health Service professionals are often underappreciated, but these individuals truly stand out. They are remarkable representatives of their profession, and I cannot express enough gratitude for their outstanding service.

Rude receptionist ruined my pharmacy visit

After submitting my recurring prescription, I was met with an incredibly discourteous reception. The staff member rudely directed me to an external drop-box I was previously unaware existed, and lectured me about respecting personnel. The irony was not lost on me that their own interaction was anything but respectful, displaying a remarkable lack of customer service and basic professional courtesy.