The Bay Medical Practice

Usually a very good practice.

I received a call on Friday 17 July from a doctor, Dr B. I think, saying my blood test results were showing an infection and would I attend the surgery on Monday 20 July at 13.50. Having arrived at 13.45 I tried to log myself in. System wouldn't accept me. There was one person being dealt with at reception and two waiting. I joined queue. Watched a few other people book themselves in so I tried again. No luck. The person at reception took well over 5 mins. At last the next one in queue gets seen to - another 5/6 mins. Then the third person gets seen to only taking sbout 3 mins. My turn. No one else in the queue. Receptionist then disappears out the back for over 5 mins. Sorry to keep you waiting!! Upstairs to waiting room where quite a few people waiting. Dr N. comes out shouting my name and telling me and everyone else in the waiting room that I am late for my appointment but he will see me. Once in his office I apologised and tried to explain what happened. Not good enough I was late as receptionist booked me in at 14.06. Three times I apologised and tried to explain but he wasn't interested, just kept telling me I was late. He then asks me why was I there!! I explained that another doctor had made the appointment due to my blood test results. Gave me another prescription for anti biotics and as I have a CT scan 23 July booked me in for more blood tests next week saying, it may not be an inflammation, it could be Cancer. I have already been told that at the hospital 6 weeks ago, I don't need to be told again in such an abrupt way. It's been bad enough waiting for this next CT scan to find out what is going on with me. Needless to say I left the surgery in tears after, in my opinion, being treated so abruptly.

Unprofessional

After being told I must attend two separate appointments for my prescription. I was told that the two previous appointments had not been documented with respect to my new prescription. Therefore I needed to attend a third appointment. Shocking incompetence.

Nneka's Exceptional Care and Personal Attention

Nneka demonstrates remarkable kindness, patience, and thoughtfulness. She provided thorough explanations for everything and displayed genuine interest while being exceptionally attentive throughout the process.

Swift Vaccination Records for Stress-Free Travel Planning

As I was organizing a trip, it became essential to verify the vaccinations I had received previously. I utilized the Rapid Health system to obtain that information, and within just a few minutes, the list was sent to my email! A big thank you to Niamh for her prompt assistance. 😀

Exceptional GP Practice: Easy Access, Caring Staff

This is a fantastic general practitioner clinic. Accessing it for appointment requests is straightforward, whether you choose to do so online or by phone. Every staff member I've encountered has been incredibly supportive, attentive, and provided valuable insights. I have consistently secured appointments without delay. Honestly, I have no further requests for improvement.

Exceptional care from a top-notch medical professional

Consistently exceptional care provided by Dr. Cule, with sincere appreciation for your ongoing outstanding medical service.

Challenging access but compassionate healthcare service

Scheduling can be challenging, but once you secure a consultation, the staff's warmth and professionalism truly shine through.

Compassionate care with a warm smile

As per usual, the staff were incredibly welcoming and supportive. I didn't require medical attention for sexual assault this time, but when I do need help, I know there will be no issues. My nurse appointment went smoothly, and the team is genuinely compassionate. Much appreciation to them.

Compassionate nurses make healing journey remarkable

The nursing staff at both the Sandown and Shanklin locations have been incredibly supportive throughout my treatment process, and I am truly grateful for their exceptional care and assistance.

Terrible service and disrespectful staff at sandown clinic

The era of relying on this healthcare facility (Sandown) for medical care has definitively passed. Several of the front desk staff appear to believe that we, the paying patients, are somehow beneath their status.

Compassionate care saves holiday from medication mishap

During my vacation at Lower Hyde on the Isle of Wight, I discovered I was running short on my prescription medications. I sought assistance at the Bay Medical Centre, where an incredibly supportive staff member guided me through the entire process from my initial inquiry until I successfully obtained my replacement medication. ALISON, I extend my most heartfelt gratitude for your exceptional help. THANK YOU VERY MUCH - MR. RILEY

Exceptional service that truly cares about patients

I felt compelled to share my appreciation for the exceptional support you've provided over the past couple of years. Recently, I had the opportunity to try out the new Rapid Health service, and I must say it was incredibly user-friendly. The moment I initiated the process, I received a text message that instantly informed me of my position in the callback queue. True to their promise, I was contacted within just a few hours, and the subsequent assistance has been remarkably prompt. I hope my experience helps reassure others who might be considering using this new service, Deb.

Bay Health Centre: compassionate care that truly heals

My encounter with the Bay Health Centre has been exceptionally favorable.

Exceptional medical care with a personal touch

Skilled, supportive, and personable. Truly grateful for this medical procedure.

Quick and convenient health care solution

The Rapid Health consultation process was smooth and efficient. I spent a short time completing the questionnaire, selecting "none of the above" for several prompts. As arranged, the physician reached out via telephone for our scheduled discussion. Following a comprehensive consultation, the doctor processed my prescription and sent it directly to my preferred pharmacy. Additionally, a follow-up appointment was set. I appreciated the streamlined approach - feeling genuinely heard and supported throughout the entire experience. The entire process was completed within a remarkably quick five-day timeframe. Extremely satisfactory overall! ☺️

Compassionate care for families with unique needs

I can only express how our entire family has been met with compassion and understanding, particularly given the unique support requirements of some of our family members. Since registering recently, the bay has been absolutely wonderful in their approach and care. Our deepest appreciation goes out to them.

Frustrating health service with poor appointment system

Rapid Health's service is abysmal. Their online appointment booking is non-existent. Patients are forced to either rush to the emergency department or endure a frustrating two-day wait for a doctor's response. It's clear the A&E is completely overwhelmed. I personally called and was assured I would receive a call or email within two days with appointment details, which only adds to the inefficiency.

Disappointing product with minimal quality

Lacking in quality.

Compassionate care at bay medical practise

Since moving to the Isle of Wight a year ago, I registered with The Bay Medical Practice in Shanklin as my new healthcare provider. My medical situation is somewhat intricate, requiring careful medication management across multiple conditions. I cannot speak highly enough of the Doctors, Nurses, and entire staff at this practice. Despite recent operational changes aimed at improving patient care, the level of compassion and support I've received remains exceptional. Their administrative team is truly outstanding, efficiently handling numerous tasks that would otherwise burden the GPs. Appointment scheduling is seamless, diagnostic processes are rapid and precise, and medication adjustments are scientifically based on test results. When tests are completed, they either schedule follow-up appointments automatically or provide clear guidance on the next steps of treatment. Their performance has been remarkable, and I am sincerely appreciative. Based on my personal experience, I would unequivocally rate The Bay Medical Practice as excellent.

Exceptional care and a charming doctor's touch

I'm absolutely thrilled with my experience at the Shanklin clinic. The service feels incredibly personalized, almost like I'm receiving premium healthcare. They expedited my hospital examination with remarkable efficiency. I want to extend my heartfelt gratitude to my wonderful GP, Dr Sreeshyla, who seamlessly coordinated all my medical appointments. As a bonus, Dr Sreeshyla is undeniably the most attractive physician I've ever encountered.