The Bay Medical Practice

Exceptional care from a compassionate medical professional

I've visited Sandown medical center on two separate occasions, and both experiences were exceptional. Dr. Nneka Okonkwo demonstrates remarkable expertise, communication skills, and compassion. Despite struggling with shoulder pain for more than a decade and receiving inconsistent diagnoses from previous medical professionals, Dr. Okonkwo accurately identified my condition after just one consultation, which has been tremendously helpful. I wholeheartedly endorse this medical center and Dr. Okonkwo for anyone seeking treatment related to muscular or skeletal concerns.

Friendly service makes a perfect bay day

Fantastic time by the water, encountered a delightful staff member who was incredibly supportive and kind.

Compassionate care from a stellar medical receptionist

Shirley, the receptionist, was incredibly supportive and worked tirelessly to help me connect with a physician. After several phone conversations, she successfully arranged my appointment. These front-line staff members often don't receive the recognition they merit, especially given the challenging circumstances they frequently encounter. I am EXTREMELY APPRECIATIVE AND DELIGHTED with her assistance.

Exceptional medical care with compassionate professionals

My spouse and I have received tremendous support during our interactions with this medical practice. The personnel have been incredibly accommodating and delightful throughout our experience. We would especially like to express our gratitude to Dr Cule and Cathy Pears MSK for their outstanding level of care and attention.

Bureaucratic nightmare of medical appointment frustration

Utterly frustrating experience. We attempted to schedule an appointment, only to be redirected to call 111. After numerous calls with 111, they insisted the medical practice should have provided an appointment. They advised us to be present the following day between 8:00 and 8:30. We complied, but they couldn't offer an appointment and claimed the doctor would call back. We missed the initial call and immediately tried to reconnect. They promised the doctor would call again, but never did. Upon calling back, we were told all appointments were gone and we'd need to return the next day at 8:00. This meant potentially losing another workday just to repeat this exhausting process. Ultimately, we opted for the hospital, unwilling to sacrifice additional work time for such inefficient service. Completely worthless.

Dismissive staff compound mental health patient's struggles

I contacted the clinic today seeking assistance after a mental health nurse failed to return my call as promised, following a month-long wait for an appointment. Additionally, my subsequent e-consult was misinterpreted and dismissed as an appointment scheduling request. Given my disabilities and mental health challenges, phone calls are extremely difficult for me. However, feeling desperate, I anxiously made the call despite the significant emotional distress, already having been in tears beforehand. The receptionist's response to my complaint about the nurse not calling back was dismissive: 'yeah, she's had stuff going on' - with no apology or acknowledgment that someone should have contacted me. She even questioned whether I had followed up earlier. I explained my struggles with communication and self-advocacy, detailing how my e-consult was incorrectly processed, leaving me stuck until today's call. Her tone was unsympathetic, seemingly challenging me about why I hadn't called sooner, when making this call required immense personal effort. While acknowledging it wasn't her fault, I requested help and was only provided a general enquiries email. I left feeling that my disabilities were viewed as an inadequate excuse for not persistently following up, while simultaneously a mental health professional could neglect a patient callback due to having 'stuff going on'. Their numerous administrative errors are compounded by making patients feel incompetent, which is particularly devastating for individuals already struggling with mental health and social difficulties. The experience was so demoralizing that I'm uncertain when I'll find the courage to make another phone call, as this interaction completely overwhelmed me and reinforced my belief that seeking help is futile.

Frustrating medical maze of unhelpful communication

I called the medical practice this morning about an eye issue and requested someone to examine it. The receptionist seemed unclear, so I repeated my request, and she simply provided me with a phone number for an emergency eye clinic. I dialed the number, assuming it was for St. Mary's Hospital, and waited for a callback. When they finally responded, they said they would need to assess me and have a GP contact me. However, I discovered the clinic was actually located in Manchester, which made the entire process a complete waste of my time. The receptionist should have been more helpful and not given out irrelevant contact information. Ultimately, I had to go to the hospital myself. I am thoroughly frustrated with this medical practice and their lack of proper patient care and communication.

Avoid this medical centre at all costs

Deterred by the negative feedback, I've decided to cancel my upcoming appointment at this medical centre. I typically rely on Shanklin medical centre, which has consistently provided satisfactory service. In contrast, this facility appears to fall short of delivering the professional care I expect.

Frustrating healthcare where phone calls replace patient care

I'm skeptical whether genuine medical professionals even work here. Every interaction results in phone consultations, even when the hospital explicitly recommends an immediate in-person GP appointment. I'm prepared to seek medical care elsewhere, even if it means traveling a significant distance. This practice is completely ineffective. They might as well rebrand themselves as a call center instead of a medical practice.

Lengthy waits overshadow good patient care experience

The medical facility offers decent on-site patient treatment, yet the excessively long waiting periods are unacceptable. Having to wait 25 days to schedule a general practitioner appointment and an additional week for a return call is completely absurd. The practice manager must be feeling quite satisfied with this inefficient system.

Exceptional service with a helpful miss

The service I received earlier today was top-notch. Miss Nate was absolutely impeccable. I truly believe she went above and beyond to assist me. I am extremely grateful for her help.

Comprehensive guide to success every time

Highly educational and thoroughly impressive across all aspects.

Exceptional care and compassion at physio clinic

Fantastic service once again. Attended my physiotherapy session, where everything was thoroughly explained. The staff were incredibly friendly. Much appreciation.

Expert Care from a Compassionate Professional

Exceptional medical consultation provided by Dr. Arwa Elashry. Her expertise and professionalism were truly impressive, and she demonstrated a thorough understanding of my health concerns. The appointment was comprehensive, with clear explanations and a compassionate approach that made me feel completely at ease. I highly recommend Dr. Elashry for anyone seeking top-quality medical care.

Doctors solve medical mystery with swift action

After experiencing persistent diarrhea for a continuous two-week period, I sought medical advice through multiple phone consultations. Dr. Nevitt astutely identified that my current medication was likely causing the issue and recommended immediate discontinuation. His advice proved effective. Subsequently, Dr. Rahman arranged an urgent comprehensive medical examination, including a colonoscopy, prostate, bladder, and kidney assessment to ensure my health was thoroughly investigated. I am deeply appreciative of both physicians for their prompt and attentive care, and I extend my sincere gratitude to the Bay medical practice for their swift interventions and diligent follow-up throughout my health concern.

Broken healthcare system fails patients miserably

This healthcare service is utterly inadequate. It takes an absurd four weeks just to schedule a blood test appointment, and another two weeks to secure a brief 5-minute phone consultation with a random physician, not even your regular doctor. The level of care they offer to the community is shamefully substandard. These healthcare professionals are clearly prioritizing their own financial gain while delivering a service that completely fails to meet basic patient needs.

DISAPPOINTED

Having sent an E Mail consult saying my BP readings were of concern, ie high 160's/ low 170's. I was told hypertention team would be in contact sometime in next 6 weeks. E mail and phone requested. Waited, waited. Then had call for check on meds after recent hospital stay, all ok apart from one item that i should be taking but i knew nothing about. It seems this was prescribed by hypertention team and passed to chemist but not to me. So how long had it been ready for dispencing and why was i not informed if my phone/ e mail was aked for? Asked at reception what went wrong only to be told it was up to chemist to inform me. How can they know unless they check every customers records daily to see if there has been items added to any paticular customer? Now wondering just how much you will be asking patients/ chemists to do for you.

Exceptional care from a musculoskeletal specialist

I'm thrilled to share my exceptional experience with Nneka Okonkwo and the Sandown Medical Centre, who surprisingly offer a musculoskeletal specialist. After a fall that severely limited my right shoulder's mobility to just 25%, I contacted 111 with low expectations. To my surprise, they promptly called back within two hours and arranged a specialist appointment with preliminary hospital X-rays. Nneka was outstanding—she carefully listened and developed a thoughtful treatment plan focusing on preventing shoulder stiffness without invasive intervention. Her initial recovery timeline of 8-10 weeks proved precisely accurate. When a follow-up text arrived exactly ten weeks later, she demonstrated remarkable recall of my specific case and outlined the next rehabilitation steps. Some experiences are so positive they demand public recognition, and this medical encounter was absolutely perfect.

Negligent care puts son's life at risk

What purpose do patient notes serve, particularly the section on allergies? My son was once again prescribed an antibiotic he's allergic to by a GP at your practice, leaving him battling a severe asthma attack. Why is Dr. Tan the only physician who genuinely connects with patients? I'm seriously contemplating reporting to the GMC as you nearly cost me my son's life after his "viral cough diagnosis" turned out to be a life-threatening lung disease. Do not rely on Dr. Giles' chest x-ray interpretation when he declares "all clear"! Two days later, my son was fighting for his life at St. Mary's, rushed in by ambulance! How could you miss COPD? His care from The Bay since before Christmas when this problem started "in a healthy adult" has been absolutely abysmal. You should be ashamed to wear the NHS badge. And yet again, my son had a consultation yesterday, told about a potential appointment in Portsmouth and a drug showing promising results, but with no confirmed appointment or guarantee of trial acceptance. He visited your deplorable surgery today, only to be told his oxygen levels are dangerously low and he looks "awful", needing immediate admission to St. Mary's - something he tried to communicate to your staff yesterday!!! Who among your staff is actually medically trained at this shambles of a practice? An extremely irate mother!!!

Rude staff spoil medical center's professional image

The young, dark-haired receptionist at the front desk displayed an unacceptably hostile demeanor during my appointment on Wednesday, March 15th at 10:50. I hope her identity can be identified and appropriate action taken. Such an attitude is completely inappropriate for someone representing a medical center. I recall previous phone interactions with her that were equally discourteous. I'm updating my review to include another negative experience, this time with a staff member named Marta. She was arrogant, mockingly laughed at me during a phone call, and rudely claimed I was delaying their queue. It's incomprehensible why individuals with such unprofessional and aggressive attitudes are permitted to serve as customer service representatives. The behavior is utterly reprehensible. (The only positive note is that the nurse who drew my blood was very pleasant.)