The Bay Medical Practice

Friendly expert helps with ear concerns perfectly

Emma was incredibly helpful during my ear consultation. She greeted me warmly and did an excellent job breaking down all the details in a way that was super easy to understand 😁

Compassionate care from a doctor who truly listens

Dr. Bartley was incredibly attentive during my appointment today. She took the time to truly hear my concerns, conducted a thorough examination, and clearly explained everything in a way that made me feel completely comfortable. I was impressed that I was able to get an appointment so quickly - I called this morning and was seen this afternoon. I would absolutely recommend her and plan to return for future care.

Frustrating healthcare experience with poor patient service

Frustrated with this medical practice's approach Absolutely ineffective service Scheduling an appointment seems impossible They're constantly attempting to alter medications unnecessarily Appears they might be more accommodating if you're struggling with substance abuse, alcoholism, or from a different background

Prescription Nightmare Threatens Patients Critical Health Needs

The service is utterly terrible. Each month, both the medical practitioners and the adjacent pharmacy botch my partner's medication prescription, which has remained consistent for half a year. They consistently fail to have it prepared when needed, arbitrarily alter the prescription against protocol, and bizarrely split the prescription between two pharmacies, resulting in incomplete medication coverage. This is a critical medication essential for his survival. Whenever he attempts to address these issues with reception staff, they display complete disinterest, deflect the conversation, and are downright discourteous.

Reliable support when you need it most

Consistently reliable and supportive

Compassionate doctor goes above and beyond expectations

Dr. Bateman reached out with a follow-up call, and I was genuinely impressed by how compassionate and supportive they were! Much appreciation for their kindness!

Frustrating healthcare communication breakdown

Attempted an online medical consultation and received a text indicating a follow-up call the next day, which never materialized. I sent a message highlighting this issue and was assured the practice would contact me promptly—yet no call came. Upon calling again, I was informed that they had no record of my previous message or the scheduled doctor's callback. The entire experience left me thoroughly bewildered and frustrated.

Terrible service and rude staff at medical clinic

Made an appointment but ended up waiting well over an hour past my scheduled time. Additionally, I've been pregnant multiple times during my visits. The reception staff are incredibly discourteous on both occasions. The second time, I was uncertain about using the check-in machine and asked the desk attendant if I might have accidentally checked in someone else by mistake. She acted like it was an enormous inconvenience, sighing and making exaggerated facial expressions during the brief moment it took to help me, clearly annoyed by my simple request.

Compassionate care from a skilled phlebotomist

Writing on behalf of my spouse Mr. Nigel Tombs. We are extremely satisfied with the care received, and the young technician who performed the blood draw was exceptionally professional and courteous.

Gentle nurse transforms painful blood draw experience

During her usual blood draw, my wife typically ends up looking like she's been repeatedly stabbed, with her arms covered in unsightly bruises. However, thanks to the incredibly skilled Linda Platts, those painful experiences are now a thing of the past. Linda's remarkable technique has made a world of difference, and I cannot thank her enough for her exceptional professionalism. She truly is an outstanding healthcare professional who deserves recognition for her expertise 💎

Quick and smooth blood test at sandown clinic

Visited The Bay Sandown for a quick blood test today, with ample complimentary parking available. Arrived slightly early at 12:15 for my 12:17 slot, and the procedure was swift and seamless. Laura, the phlebotomist, was extremely competent and efficient, completing the sample collection in no time. Couldn't have asked for a smoother experience. Grateful for the excellent service 🙏.

Chloe barnes saves the day with exceptional service

Chloe Barnes transformed what might have been a complex and challenging interaction concerning my prescription and healthcare requirements into a seamless, stress-free experience. Her exceptional patience and compassionate approach were truly remarkable. I am incredibly grateful for her outstanding support and professionalism. You are truly an amazing professional! Jane Williams

Warm service makes this place shine

Fantastic service with incredibly welcoming and supportive staff who went above and beyond to assist me.

Compassionate and Professional Healthcare at Its Finest

I consulted with Dr. Nneka Okonkwo and found her to be thoroughly professional, coupled with an exceptionally warm and accessible demeanor.

Compassionate care from a stellar medical professional

Exceptional personnel, Dr. Charles is a compassionate and empathetic healthcare professional who truly listens and cares.

Exceptional service from a helpful professional lewis

I met with Lewis on Wednesday, May 31st, and as per usual, he demonstrated exceptional attentiveness and provided invaluable assistance. I would wholeheartedly endorse him to anyone seeking professional service. My sincere appreciation goes out to Lewis for his dedicated time and remarkable patience. Warmest regards, Sheila Randle

Swift and stellar medical communication rocks

Dialed in at 9:25 for a phone consultation and was informed I'd receive a callback by the afternoon. Remarkably, by 9:27, a doctor was already on the line with me. That's what I call exceptional, top-tier service! Absolutely no complaints about the staff at The Bay/Shanklin.

Disappointing medical service ruins holiday hopes

While vacationing in Sandown, my wife desperately needed a prescription medication she had accidentally left behind. After calling her doctor in Manchester, they provided an email for her to share with a local physician to facilitate a prescription. However, the medical center's receptionist displayed complete indifference and lack of concern. She casually mentioned a doctor might contact us in around half an hour, but nothing materialized. We ultimately abandoned our efforts and received no medical assistance, which significantly disrupted the remainder of our holiday. This situation could have been effortlessly resolved in mere minutes if a doctor had simply reviewed the email and met her urgent medical need. The entire experience was incredibly frustrating and demonstrated a shocking absence of professional compassion. So much for a supposedly caring profession

Lifesaving service during a travel emergency

During my travel stopover, I contacted The Bay for urgent assistance. Aware of my imminent European trip, they efficiently processed my inhaler prescription with impressive speed and consideration.

Exceptional service from caring diabetic administrator

I appreciate the excellent assistance in modifying my scheduled visit by utilizing the website's provided resources. Sincere gratitude goes to Sharon, the diabetes care coordinator, for her help 👍👍👍👍👍