The Bay Medical Practice

Friendly staff and caring doctor at sandown bay

The staff at Sandown Bay Practice, including both the medical professionals and administrative team, were exceptional. The receptionists demonstrated outstanding customer service, displaying warmth and a genuine willingness to help. Dr. Bartley, in particular, stood out as a consummate professional who was not only highly competent but also remarkably personable and easy to connect with.

Exceptional healthcare service beyond expectations

Truly top-tier service. The contrast with my previous medical practice is remarkable. Heartfelt appreciation goes out to the entire team at The Bay and Jhoots pharmacy. T.M. Lewis.

Smooth and caring medical experience for the patient

Superb medical procedure. My scheduled time was 8:52, and they saw me precisely on time. The entire team, from the front desk to the nursing staff, was incredibly welcoming and kind. Much appreciation.

Rude receptionist ruins routine medical visit

I sensed that my request for a blood test this morning was a burden to the receptionist, making it an utterly unpleasant encounter.

Ear infection adventure at medical practice woes

I recently sought medical attention at The Bay Medical Practice for an ear infection that I had been managing on my own for weeks. My partner's concerns about pus, an odd smell, and hearing loss finally convinced me to see a professional. As someone who rarely visits doctors, I found the entire experience quite surprising. The initial challenge was scheduling an appointment. Phone communication proved impossible, forcing me to physically visit the surgery early one morning. While I was fortunate to manage this, the process seemed unnecessarily complicated, especially for those who might be unwell or less mobile. The actual consultation was extremely brief - barely five minutes long. When I attempted to have a mole examined during the same visit, I was abruptly told there was no time. To add insult to injury, as I was leaving, the doctor casually mentioned ear syringing services in Ryde and Newport - at an astronomical cost of £50 per ear! £100 for a simple procedure?! After contributing to the NHS for four decades, this feels utterly ridiculous. The entire experience left me feeling frustrated and somewhat disappointed with the healthcare system.

Chaotic dining experience leaves customer bewildered

I am completely baffled and frustrated by this establishment. Something is seriously wrong here, and I cannot comprehend what is happening. The entire experience has left me utterly bewildered and exasperated.

Seamless service with compassionate medical professionals

During my vacation, I phoned at 9 AM and was ultimately examined by the physician at 11:50. Throughout the entire encounter, the process was managed with utmost professionalism, and every staff member demonstrated politeness, helpfulness, and exceptional competence. I extend my sincere appreciation to both medical facilities!

Frustrating wait for doctor's call leaves patient disappointed

Waited all morning from 9am to 12pm for a doctor's call on Friday the 23rd, but was informed no contact would be made. This is the second occurrence of such unprofessional behavior, which is absolutely unacceptable.

Terrible customer service destroys patient's trust

How to crush someone's spirits even further! The reception staff's phone manner was absolutely atrocious! They showed zero compassion or care for anyone's emotional state. That phone conversation left me feeling deeply distressed and furious. I'm definitely switching to a different GP practice without hesitation. Good bye and good riddance!

Unprofessional service hurts vulnerable callers deeply

The most discourteous front desk staff I've ever encountered. Don't you understand that individuals reaching out might be battling depression and mental health challenges, potentially even contemplating suicide, and you're their initial interaction point! After our conversation, I felt completely diminished and utterly worthless.

Swift medical magic saves the day

Absolutely incredible experience today! Dialed their number at ten o'clock, received a call from a physician mere moments later, prescription dispatched to the pharmacy immediately, collected and home in time for the radio quiz show!!! Absolute heroes!

Worst receptionist ever rude and unprofessional service

The receptionist on the telephone is anything but helpful! I've never encountered someone so discourteous, and this isn't an isolated incident - I've witnessed her being equally disrespectful to patients directly at the medical center. She is completely detestable!

Bay medical delivers exceptional patient care

I've consistently encountered exceptional service at Bay Medical, finding their expertise and support far superior to my previous surgical experience. They handle matters efficiently, avoiding the prolonged delays I've previously endured. The entire staff is incredibly welcoming, with Gina from the muscular-skeletal department standing out as an especially compassionate and supportive professional. Her care is truly outstanding, and I couldn't imagine a more dedicated physician. Bay Medical gets my absolute highest recommendation! 😁

Quick care saves vacation from medical mishap

During my vacation, I visited a local medical facility. The staff promptly attended to me and demonstrated exceptional professionalism, efficiency, and compassion. They prescribed the appropriate medication, which helped me recover swiftly and allowed me to fully enjoy the remainder of my trip. I am grateful to the entire team for their outstanding care.

Swift and seamless medical care solved

A quick phone conversation and picture were all it took to secure an immediate consultation. Truly top-tier assistance.

Compassionate Care at Bay Medical Centre Shines Bright

I must express my gratitude towards the bay medical centre for their exceptional support lately. They've been incredibly understanding and helpful. While I can't share specifics due to confidentiality, compared to stories I've heard from other regions about overwhelmed healthcare facilities, I want to sincerely thank them for being so compassionate during this challenging period I'm experiencing.

Frustrating medical journey with unanswered health concerns

Experiencing respiratory distress and persistent coughing, I consulted the asthma nurse who was incredibly supportive. I underwent a chest x-ray which showed no immediate concerns, and during my consultation on July 4th, the doctor recommended a cat scan. Despite this, I've heard nothing further. After completing three rounds each of antibiotics and steroids, I'm still struggling with breathing difficulties. I initially called the surgery at 9:50 on Friday, with the promise of a callback, but by 3pm no contact was made. When I followed up, I was informed no telephone consultations were available and my case had been redirected to Shanklin. Upon contacting Shanklin, I learned they had reached out to the doctor that morning, but he had not responded. I remain in limbo, waiting for any resolution to my ongoing health concerns.

Exceptional care from compassionate medical professionals

Every interaction has been smooth, with reception consistently courteous and supportive. The nursing staff matches this high standard of care. I want to specifically highlight Dr. Bateman and Dr. Broderick for their exceptional work - my sincere appreciation goes out to them for their outstanding service.

Terrible customer service ruins medical clinic experience

The most discourteous front desk personnel I've ever come across! It was early morning, so there was no excuse for their poor attitude. I haven't visited a medical office since pre-pandemic times, and I'm grateful I don't require frequent appointments because these individuals are capable of completely destroying any positive momentum for the day. Wouldn't it be possible to find compassionate, empathetic staff who could handle this role? When patients are unwell, is it truly challenging to offer a warm smile and a few comforting words?

Speedy and caring medical service at its best

Exceptional care at The Bay Medical centre today. The staff were incredibly competent, provided a comforting experience, and I was seen promptly just an hour after my initial call. Much appreciation for their outstanding service.