The Beacon Health Group (Danbury)

This practice is an absolute nightmare

Their urgent appointment number is not that at all a separate number but just puts you in the usual queue and then you are told to fill in an e consult form, even thought a private hospital said that I needed an urgent appointment. Filled in the form which they advised would be looked at within 48hrs!!!! this is urgent to them. Now have got an email saying that they have no records and although we have given the name and NHS number they say "who is this form for" we have again completed a form for them and are waiting to hear. This is very urgent as I have an operation booked for the 21st October and they need to see me urgently before then. An absolute nightmare and as soon as we can we will be changing doctors.

Broken system fails patients with terrible appointment scheduling

It seems this medical practice has lost sight of its fundamental purpose: serving patients. Their appointment scheduling is appallingly inadequate, with a system so unreliable it's practically non-functional, typically operating for mere minutes daily. You'd better clear your entire schedule if you hope to secure an appointment.

Tracey's Exceptional Service Saves the Day

It's important to recognize outstanding service. I was experiencing difficulties with the online consultation. I reached out to the medical practice and connected with Tracey, who was incredibly supportive and went above and beyond to assist me. A heartfelt appreciation goes out to Tracey for her exceptional help.

Worst healthcare experience ever medical disaster awaits

An absolute nightmare. Scheduling an appointment is futile, and their negligence and poor communication have resulted in numerous unresolved issues with zero accountability. The entire healthcare organization is shamefully incompetent.

Patience and Focus: Areas for Improvement

They have the potential to improve their concentration on patience.

Terrible Service: Avoid This Surgery at All Costs

Terrible customer service, unkind front desk staff, and frustrating online forms that you must complete—only to find they are 'at capacity' by 11 am each day, preventing any submissions! If it were possible to award no stars at all, I certainly would. Steer clear of this medical practice or consider enrolling and leaving your fate to natural selection.

Disabled Patient Denied Help at Reception Desk

The unhelpful front desk staff were unable to schedule an appointment and suggested visiting the Colchester walk-in center, which is not suitable assistance for someone with heart failure who has a disability.

Appointment Nightmare at Beacon Health Group

I attempted to secure an appointment for the same day, only to discover that such slots were designated exclusively for patients requiring antibiotics. This raises a significant question: how can one determine the need for antibiotics without first consulting with a physician? After this conversation, I was advised to utilize the e-consult system. However, upon trying to access it immediately after our call, I found out that the e-consult service was down and would not be operational until the following day—this happened just 20 minutes after it had opened! This experience is not unique; my family members have faced comparable challenges when attempting to schedule both urgent and routine appointments or seeking medication reviews at this practice. As a result of these ongoing issues, I'm now contemplating switching to another medical practice instead of enduring more frustrations with Beacon Health Group. It’s truly disappointing that I cannot assign this surgery a rating of zero stars!

Worst customer service ever experienced online

Absolutely the most useless support team imaginable. Their sole response is to direct me online, but the website is completely non-functional. Calling them back is about as productive as installing a cigarette holder on a motorcycle - which is to say, utterly pointless.

Scheduling nightmare at this healthcare provider

Scheduling a visit here is an absolute nightmare. Completely unacceptable!!

Frustrated Patient: Impossible Access to Healthcare Services

Obtaining responses from this practice feels like a daunting task. I was instructed to complete an econsult form, yet it appears to be perpetually unavailable whenever I attempt to access it. Securing an appointment at my local clinic is nearly unfeasible since I don’t drive and prefer not to undertake a lengthy journey involving four bus transfers. My frustration continues to grow with this situation. It’s hard to fathom how elderly individuals manage when receptionists are advised against submitting requests manually; the whole system seems absurd. If other companies operated in the same manner as Beacon Health Group, they would surely face closure unless one resides in Danbury, where their primary surgery is located.

Rude Receptionist Ruins Customer Experience

Consistently impolite front desk staff

Disappointing healthcare that drains your wallet and hope

I'd rate this zero stars if possible. These physicians consistently disappoint me, and I've reached a point where I enter their office with zero expectations. I invariably end up paying out of pocket, and I'm convinced they deliberately orchestrate this to force patients into spending additional funds, as if our national insurance and tax contributions aren't already substantial enough.

Frustrated Patient Abandons Unreliable Essex Surgery

One of the most frustrating experiences I've had with a doctor's office in Essex has been here. It's nearly impossible to connect via phone; when you finally manage to reach them, they often hang up on you. Their callback service assures you that your position will be preserved, yet shortly after, they send a message instructing you to track your spot in line. When you do this, you'll find that you've lost your place entirely! There was an instance where I waited two weeks for a return call from this practice after being assured I would hear back the same day. Although there’s more to say, I've decided it’s time to move on from this practice today!

Booking system fails patients with limited availability

Attempting to book through a digital platform that goes offline and restricts access to standard business hours is incredibly frustrating! Is this system going to start taking vacation days and requesting retirement benefits next? Surgeries need to extend their operating times, implement rotating shifts, and expand their workforce. There's clearly no shortage of potential employees, and the current booking system is completely overwhelmed.

Frustrating appointment booking nightmare at clinic

I'm experiencing significant challenges when attempting to schedule an appointment. The Danbury location doesn't offer in-person booking, and each time I attempt to complete their online request form, I'm met with a frustrating message stating "not available, try at 7:45 tomorrow" - and this has consistently occurred on weekdays, specifically before 10:30 am.

Poor Service, Broken Website, Unhelpful Staff

Slow reaction times from the glacier, impolite personnel, and being directed to a malfunctioning website.

Prompt eye care service saves the day

I appreciate the assistance I received regarding my eye problem during our recent interaction. The guidance provided was both helpful and prompt, which enabled me to visit the eye clinic and address my concern effectively. Since I'm not a frequent user of your service, I wanted to express my gratitude for the support I was given.

Appointment Struggles Force Family to Private Healthcare

Directed to the website - it’s non-functional. Calling to schedule an appointment feels akin to playing the lottery, as it’s extremely unpredictable. My family has turned to a private online doctor, costing £70 per session. It’s either that option or facing a lack of medical care due to the inability to secure an appointment.

Terrible Customer Service After Car Crash

I reached out to schedule an appointment after being involved in a car accident, as my insurance provider suggested. The representative who picked up the phone was indifferent and showed no compassion, directing me to their website for booking instead. However, the site wasn’t processing requests for anything at all. I wouldn’t even grant them a single star for customer service due to the attitude of these "gatekeepers" and their exaggerated sense of self-worth. I cannot endorse this service.