The Beacon Health Group (Moulsham Lodge)

Disastrous medical care fails patients completely

Dreadful medical facility, appalling and inhumane treatment, reception employees desperately need proper training, and the clinic appears neglected and resembles a rundown space. They've installed new security cameras, but what they truly need is staff training, compassionate doctors who genuinely want to help patients, and a basic renovation to improve the environment. The entire team requires replacement. We've been forced to seek expensive private healthcare because they fail to follow through on promises, provide referrals, or offer assistance. We must constantly call to obtain results or information about matters we should have been informed about months earlier. Their approach has significantly prolonged my mother's ongoing health challenges. During our last visit, the doctor was incredibly discourteous - patients with health issues require understanding and empathy. Regrettably, they dismiss patients once they reach a certain age, assuming it's simply "old age," and we had to fund private scans to disprove their incorrect assumptions. The entire situation is humiliating and reflects poorly on the entire local healthcare system!

Terrible healthcare leaving patients frustrated and undiagnosed

I've been registered with this medical practice for over a decade, and accessing healthcare here is incredibly challenging. Getting an appointment is nearly impossible, and when you do manage to secure one, the consultations feel rushed and inadequate. My type 1 diabetic daughter, who is under their care, faces constant medication review complications that sometimes make obtaining insulin extremely difficult. For six months, I've been experiencing persistent abdominal pain and have only been seen by a doctor once. During that single consultation, they failed to diagnose my condition, forcing me to seek private medical care, which ultimately revealed kidney stones. Anyone dealing with serious health concerns with this surgery should be prepared for significant obstacles and substandard medical care.

Scheduling nightmare at this medical office

Impossible to schedule even the most basic consultation. The booking process is a complete nightmare and utterly frustrating.

Prescription nightmare at moulsham lodge surgery

My wife underwent cataract surgery and was provided with a limited supply of prescribed medication, along with a letter for her GP, which we promptly submitted to the Moulsham surgery. After five days, her medication was still not recorded in her files, so we visited the surgery, explaining that her medication would run out over the weekend and we needed a refill. The receptionist acknowledged that her records were not updated, took a copy of another letter, and assured us it would be resolved that day. However, by Friday, my wife's health records remained unupdated, and her prescribed medication had expired. The local pharmacy refused to issue an emergency prescription while the surgery was open. At Moulsham Lodge surgery, we were told the hospital letter was on record but were instructed to contact Danbury Pharmacy ourselves for medication. The receptionist declined to make the call, insisting it was our responsibility. Upon returning home and calling the pharmacy, we encountered a pre-recorded message stating they were closed and would not issue prescriptions until Tuesday, 5th May, following the bank holiday. I returned to the Moulsham Lodge receptionist, who then contacted Danbury and confirmed the prescription would be issued that day. Later, my wife received a phone call from the Danbury prescription office stating her prescription would be available at the chemist.

Overwhelmed healthcare system leaves patient in distress

Typically reliable, but currently I'm experiencing significant discomfort and the soonest available consultation is more than a week from now. This situation perfectly exemplifies the current challenges within the National Health Service. The consequence will likely be increased emergency department congestion, and I'm genuinely perplexed by the overwhelming demand. Today, I dedicated an entire hour to telephone queuing, with twenty individuals ahead of me in line.

Ageist booking system fails senior citizens

Denying scheduling access to seniors is completely unacceptable and shameful behavior

Awful experience at this disappointing establishment

Extremely unclean establishment with discourteous employees. Definitely won't be returning and this visit was a definitive one-time experience.

Frustrating healthcare experience with impossible appointments

I'm convinced this medical practice is more of a phantom than a real facility. My attempts to secure an appointment, whether for pressing or standard healthcare needs, have been consistently thwarted. Their responses invariably range from dismissing my concerns as "not urgent enough" to promising a callback from a clinician without offering an actual in-person consultation, or redirecting me to another healthcare professional. In one particularly absurd interaction, they claimed my issue wasn't serious enough to warrant an appointment, yet paradoxically suggested I could visit the emergency room if I felt the need to see a medical professional - a suggestion that makes absolutely no sense.

Frustrating healthcare nightmare for desperate parent

Utterly unacceptable customer service. I rang this morning at 8am and found myself 30th in line, and by the time I was connected, all available appointments had vanished. I contacted 111 who submitted a referral, knowing medical practices reserve some slots for such cases, yet they still refused to see my 6-year-old suffering from intense neck pain. They suggested going to A&E, where we endured a 4-hour wait only to be told it was child torticollis - not truly an emergency, but recommended checking to rule out spinal involvement. In my opinion, the general practitioner should have examined her from the start.

Terrible medical experience with unhelpful staff

Terrible customer experience with dismissive staff. Medical professionals seem inattentive and ignore patient intake documents. Absolutely unacceptable service quality.

Terrible service that fails at basic customer care

Completely worthless and inept, it's impossible to schedule a consultation, they consistently fail to return calls as promised, and they completely neglect to follow through on setting up an appointment for days on end.

Frustrating healthcare experience with impossible appointment scheduling

Getting an appointment at this surgery is incredibly challenging, with restricted phone hours and a cumbersome online form process that feels intentionally difficult. I've struggled to secure follow-up consultations for my persistent health concerns and ultimately abandoned my attempts. This approach falls far short of what I consider to be proper medical care.

Terrible customer service and broken promises

The unhelpful staff on the phone promise to have someone reach out to schedule an appointment by 6:30pm, but they consistently fail to follow through on this commitment!!

Smooth first visit to a welcoming medical practice

After relocating recently, I visited this medical practice for the initial consultation. The entire experience was streamlined and prompt, with staff who were incredibly supportive. The front desk personnel were particularly welcoming and pleasant.

Unhelpful reception staff ruins medical consultation

I reached out to the reception this morning because I was confused by the eConsultant's message about collecting stool samples for my son's food intolerance test. The instructions simply stated to gather two poo samples and deliver them to the clinic on the same day. The message lacked clarity, so I called to seek clarification about whether the samples should be from two separate bowel movements or two portions of the same stool divided into different containers. Rather than addressing my concerns professionally or consulting with medical staff, the receptionist merely read the message aloud in a demeaning manner, giggling uncontrollably with her coworkers. Her unprofessional behavior left me feeling utterly helpless and deeply humiliated.

Compassionate care from a truly listening nurse

During my sole visit today, prompted by a recommendation, I encountered a nurse who truly stood out. Her attentive and compassionate demeanor was remarkable. Arriving drenched from the rain, I was immediately struck by her genuine empathy. Unlike my usual general practice, where encounters can feel rushed and impersonal, this healthcare professional took the time to genuinely listen - a quality that isn't always guaranteed depending on the specific staff member. Some medical professionals tend to make hasty judgments and quickly usher patients out, but in this instance, I felt thoroughly heard and respected. The comprehensive approach was evident, from the ultrasound to sample testing, and throughout our consultation. The thoroughness of the examination and diagnosis was impressive. However, I'm cognizant that my previous attempt to transfer to this clinic was unsuccessful, and I remain uncertain about the ease of securing appointments or accessing ongoing support here.

Terrible healthcare experience at beacon health group

Among the three Beacon Health facilities, this one stands out as the absolute worst. Securing an appointment is nearly impossible, and I'm typically limited to interactions with paramedics. On the rare occasion I manage to see a doctor or nurse, their medical understanding is completely inadequate, showing no comprehension of my symptoms. It's genuinely the most incompetent healthcare facility I've ever encountered. Whenever possible, I'll opt for Danbury or Mountbatten, where the medical staff actually demonstrate some professional competence!

Compassionate care and support at its finest

During my latest consultation, the physician displayed remarkable compassion and empathy. They've conducted various diagnostic procedures and are actively working to address my health concerns. Every member of the medical team has been exceptionally supportive and competent, consistently demonstrating a genuine commitment to my well-being.

Compassionate care at moulsham medical practice

Visiting Moulsham medical practice for the first time, I found the doctors to be incredibly welcoming and kind. The receptionist deserves sympathy, dealing with constant complaints from patients while simply attempting to perform her duties effectively.

Horrific medical experience beyond terrible expectations

These medical professionals are absolutely incompetent - if there was an option below the lowest rating, I'd definitely select it.