The Beacon Health Group (Moulsham Lodge)

Danbury Deserves Better Medical Care Than This

Unbelievable that this medical practice continues to operate in such a deplorable state - the elderly local residents depend on them for healthcare services, yet they repeatedly fall short, while in the more well-to-do Danbury area, they boast a pristine facility with an on-site pharmacy. It's incomprehensible how this can be permitted, and one would assume numerous complaints have been lodged.

Doctors Fail to Provide Basic medical care

Completely unacceptable healthcare experience. Scheduling an appointment is impossible, and the medical staff demonstrate zero compassion or concern. Patients are consistently dismissed and marginalized.

No availability, total frustration

Impossible to schedule anything. Every time I try to book a slot, there are zero available times. Extremely frustrating and makes accessing their service completely impractical. Wish they would expand their availability or improve their booking system.

Disappointing hospital with poor service and parking

Unhelpful personnel. The hospital's description mentions parking facilities, but these are nonexistent.

Broken healthcare system fails patients and families

Scheduling appointments is a challenge, with staff showing minimal compassion. Consultations often don't involve actual physicians, causing delays in critical medication, especially for pediatric patients. Being forced to travel across town for GP visits, and experiencing a complete absence of post-appointment communication. While years of insufficient financial support contribute to these issues, the healthcare system has fundamentally collapsed.

Shocking medical negligence at local healthcare practice

I've encountered incredibly irresponsible and detrimental medical guidance from physicians at this practice. The staff at Broomfields were stunned when I shared how, following an MRI, the doctor contacted me about results, casually mentioning potential full-body paralysis while actually laughing. When I sought a referral for my daughter's autism screening, I was dismissively told it was pointless, that the referral would be rejected, and that it would "naturally become apparent when she's in school" while accusing me of projecting my own anxieties onto her. Establishments like these are precisely why general practitioners have such a poor reputation.

Slow recovery but hope shines through

This medical practice has been subpar for an extended period, but there are signs of improvement. The recently implemented scheduling platform allowed me to receive a prompt callback and secure an appointment in just a few days. The phone representative was cordial and supportive, offering a refreshing contrast to their previous lackluster service.

Dangerous medical negligence puts family at serious risk

Completely useless medical care, with multiple family members hospitalized due to constant dismissive attitudes. They failed to diagnose sepsis in both my mother and grandmother, and we're fortunate they survived such negligent treatment.

Terrible medical service leaves patient frustrated and unheard

I recently experienced my inaugural telehealth consultation, and after spending approximately five minutes detailing my health concerns, the physician abruptly placed me on hold without any explanation and subsequently terminated the call. No staff member from the general practice attempted to reconnect or follow up with me. This behavior struck me as extremely unprofessional and dismissive. I'm left wondering about the purpose of my tax contributions if this is the standard of medical care I can expect.

Frustrating appointment saga with endless rescheduling

I scheduled a telephone consultation, and just half a day prior, the medical practice sent a text cancelling my original appointment. When I rang to reschedule, they could only offer me a slot a week later. Today's appointment was set for 5pm. The GP attempted to contact me twice before the scheduled time - once around 4:00 pm and again at 4:40 pm. Unfortunately, I was unable to answer because I was still at work during the first call and driving home during the second. The doctor left a message requesting me to rebook. This marks my third attempt to arrange an appointment. However, the staff informed me I cannot book an evening slot and must call back tomorrow morning. Frustratingly, this will now be my fourth call just to secure a simple medical consultation.

Terrible healthcare service leaves patient frustrated

Absolutely the most dreadful medical practice I've ever encountered! Their front desk staff are appalling and the nursing personnel display an utterly disgraceful demeanor! Zero compassion! How can an establishment like this even be allowed to operate!!

Frustrating healthcare journey with no resolution

I would give zero stars if possible!! After countless attempts (167 to be exact) and spending over half an hour on hold multiple times, I reluctantly accepted a video consultation. Dr Sloper was wonderful and advised me to secure an urgent face-to-face GP appointment today or tomorrow, promising to note this in my records. However, when I contacted the surgery, they offered me a telephone appointment a week later! I finally reached a pleasant receptionist, but she was equally helpless and couldn't provide any solutions. I'm completely bewildered by this healthcare system - how is this acceptable? Am I seriously expected to resort to visiting A&E just to obtain antibiotics???

Worst medical experience ever painful and frustrating

If I could assign a rating lower than zero, I would. Throughout my medical experiences, I've encountered many healthcare providers, but this practice stands out as the absolute bottom of the barrel. The level of medical attention is shockingly substandard. Moreover, attempting to voice concerns leads to complete dismissal. When I called first thing Thursday morning seeking an appointment, I was flatly refused same-day service. Instead, I was informed the next available slot was a full week away. Is this genuinely how they operate?

Frustrating experience with unhelpful medical reception staff

Absolutely useless service. The Receptionist's condescending attitude was infuriating, and I'm still waiting on a referral letter for my child after nearly twelve months. I wasted three-quarters of an hour on hold, only to have the call disconnected before reaching anyone. Multiple attempts to schedule an appointment via Doctor link have been futile. I'm completely defeated! It's truly disappointing because when I finally did see a doctor, they were actually quite competent. This administrative chaos needs immediate improvement!

Frustrating phone delays hamper patient communication

The primary problem is that when calling the medical practice and attempting to leave a message, it takes myself and other patients an excessively long time to get connected! Why haven't they implemented email or text communication options for patients to communicate with the office? Get with the times, Digital Doc!!

Endless Loops of Healthcare Frustration

You consult with a physician via phone and are instructed to contact your local clinic to schedule an in-person appointment. Upon calling, you're informed that another telephone consultation is required before you can meet a doctor face-to-face. Absolutely ridiculous.

Endless Frustration with Incompetent Medical Staff

Terrible customer experience. Personnel consistently display a lack of professionalism. I've been attempting to obtain a medical document for my child for eight weeks, making numerous communication attempts via phone and email, yet I'm perpetually told the physician will complete it "this week" - a promise that never materializes.

Prescription nightmare leaves patient frustrated and desperate

I'd rate this experience a zero if possible. For three weeks, I've been struggling to obtain a recurring medication prescription for my infant.

Terrible healthcare with endless phone wait times

Appalling customer service. Endless time wasted on hold, only to be met with an unhelpful and discourteous representative. Hire additional front desk personnel!! The level of service is completely unacceptable. When patients consistently endure wait times exceeding an hour just to communicate with reception, it's evident there's a critical issue. It seems the priority is cutting costs rather than providing proper care. This practice used to be reputable, but that's no longer the case.

Frustrating phone support with unexpected disconnections

Got transferred to an agent when reaching the first menu option, and this occurred multiple times recently. Frustrating experience with their customer service routing.