The Beacon Health Group (Moulsham Lodge)

Compassionate care during challenging pandemic times

Throughout the COVID-19 period, I've received outstanding medical care at this surgical center. Every member of the team has been incredibly kind and supportive. My sincere appreciation goes out to them.

Compassionate care when you need it most

Always received exceptional care and support from the entire team at Moulsham Lodge Surgery, including the welcoming Reception staff, compassionate Nurses, and skilled Doctors. While it's understood that not every request can be immediately granted, they consistently provide assistance during critical moments. My sincere appreciation goes out to them.

Rude receptionist mars otherwise smooth medical visit

When I arrived for my medical scan, the receptionist greeted me with a hostile demeanor, immediately questioning my lack of a face covering. I promptly presented my exemption card, which was visibly displayed around my neck. Her dismissive response was, "They might not even see you without a mask!" This interaction clearly violated the Equality Act. As a person with a disability who requires assistance with mobility, I found her conduct absolutely unacceptable. If such treatment occurs again, I will definitely pursue formal action. In stark contrast, the nursing staff and scan technicians were wonderfully professional and kind. I was seen promptly, and they never once challenged my mask status. It seems the reception team could significantly benefit from additional training in customer service and understanding accessibility requirements.

Rude receptionist destroys patient's hope for support

The front desk staff are absolutely terrible, with the curly-haired woman being particularly dismissive and uncaring about the mental health challenges I was experiencing. Her approach was abrupt and completely unacceptable.

Scheduling nightmare at this medical office

Scheduling a visit is incredibly challenging.

Frustrating healthcare chaos at moulsham lodge surgery

I'm bewildered by the recent decline at Moulsham Lodge Surgery, or potentially within the Beacon Health group. What was once a well-run medical practice has now become frustratingly inefficient. When I attempted to schedule an urgent appointment early Monday morning, I was shockingly limited to slots on Wednesday or the subsequent Monday. The reception team seemed completely disorganized, constantly consulting each other due to a newly implemented system that appeared to have left them without proper access. Such a situation raises serious questions about the lack of comprehensive system testing and preparation.

Negligent doctors failing patients with poor service

Terrible service. It seems the practice partners are completely ignoring patient feedback, or simply don't care. Whatever happened to the traditional medical ethos of prioritizing patient welfare? These healthcare providers appear indifferent, forcing already unwell individuals to undertake unnecessary journeys just to secure an appointment. Of course, this is easy for them to suggest since they presumably have personal transportation.

Frustrating wait for a simple medication check

Attempted to schedule my medication consultation, but discovered the earliest available slot isn't until May.

Heartless reception destroys patient's mental health hope

Absolutely appalling service. I dialed 84 times at 8am and was disconnected twice. I entered the medical center in a deeply distressed mental state and walked into an empty waiting room, crying, only to be completely ignored by both receptionists. One was on the phone, the other seemingly idle, yet neither made any effort to offer even a basic reassurance or comfort. Eventually, one halfheartedly asked what was wrong, and when I could barely communicate, they merely said someone would call me back and advised me to stay near the phone. I returned home and waited, and incredibly, 11 hours later, someone finally contacted me. I could have potentially suffered serious harm during that time. In contrast, I had already visited another surgery, registered, received compassionate treatment from their receptionist, gotten a callback within 20 minutes of arrival, and secured an appointment for 8:30 the next morning. Beacon Group is utterly disgraceful, their staff are rude, and what was previously a subpar service has now deteriorated beyond comprehension.

Frustrating access to local medical care nightmare

It's incredibly frustrating when you finally manage to get through on the phone, only to discover there are no appointments available at Moulsham Lodge for the next three days. Why should patients be forced to travel to other surgeries within the Beacon health group when I can walk to my local surgery in just one minute - a place I've been visiting for nearly half a century!!!! Who decided to implement these changes?? If this is still an NHS-run facility and not a private practice, they should consider limiting patient registration similar to school catchment areas, perhaps by postcode. Additionally, they could introduce a fine system for patients who miss appointments without a valid reason, instead of repeatedly posting notices about missed appointments. It seems there are simply too many patients registered, or people booking appointments for trivial issues that could be handled by a pharmacist, or perhaps the best solution would be for everyone to just stop getting sick!!

Endless Calls, Zero Help at Medical Clinic

Absolutely terrible service. I attempted to schedule an appointment after consulting with a nurse practitioner, but when I tried calling back the following day, it was a nightmare. I had to make 70 separate attempts just to get through on the phone in the morning.

Beacon health group ruins local medical care

Since the beacon health group took over, this surgery has significantly deteriorated. I experienced a four-month delay for my routine diabetic check-up. I was forced to travel 20 minutes to Danbury surgery, instead of my nearby Moulsham Lodge surgery which is just a five-minute walk, to receive my B12 injection because no staff member could administer it for a month after my scheduled date. Currently, I've been home all day waiting for a callback to determine if I'm worthy of seeing a doctor today. I'm experiencing unbearable pain that has completely immobilized my arm. I'm hoping it's merely a pulled muscle or trapped nerve and nothing more serious, especially since I can't even connect with the surgery by phone - just continuous busy signals! It's truly heartbreaking because this used to be an exceptional surgery with compassionate staff who would go above and beyond to support patients.

Exceptional care with a warm and welcoming touch

Compassionate and well-informed staff. My appointment started promptly, and the entire team was incredibly welcoming. Appreciate the great service! :-)

Chelmsford gp services a nightmare of healthcare

You'd be wise to research self-treatment techniques, as securing a medical consultation before your demise seems unlikely. The appointment scheduling is abysmal. What's wrong with Chelmsford's primary care setup? Someone needs to address this urgently. Decrease patient numbers, establish additional clinics, and NHS must take action!!!

Frustrating healthcare experience with terrible customer service

Terrible customer experience, disorganized management. Prescription refill processing drags on for a week or longer, scheduling an appointment is practically unattainable, and the front desk staff display condescending attitudes and lack professionalism.

Frustrating healthcare with impossible appointment system

Utterly terrible service - securing an appointment is nearly impossible. Their sole advice is to call at 8:00 am, which is completely impractical and futile as you can never get through. I resorted to physically waiting outside the practice at 7:45 am, only to find at least 10 people already queued ahead of me. By 8:04, every single appointment slot had vanished for myself and everyone else. They casually offered me a consultation two weeks in the future, which is absolutely unacceptable and demonstrates a complete disregard for patient needs.

Scheduling woes plague this medical practice's patient care

The medical staff seems competent, but actually getting an appointment feels nearly impossible. My odds of seeing my physician appear slimmer than encountering the pontiff himself.

Challenging appointment booking but friendly doctors

Once you secure an appointment and endure the waiting period, everything proceeds smoothly. The standard procedure requires pre-booking medical consultations up to 14 days in advance to obtain a doctor's slot. Alternatively, you must navigate the challenging Emergency Appointment process. Dialing at 8am and persistently redialing for half an hour until connecting, only to be informed that all appointments are exhausted, forcing you to attempt again the following day for an emergency slot. After declaring you've been calling since morning and emphasizing your need for medical attention, you must then explain your illness. Upon receiving your appointment and arriving at the clinic, it's typically crowded, with waiting times ranging from 30 minutes to over an hour during peak periods. I don't believe this experience is unique to this particular practice in the local area, so I won't significantly criticize them for these challenges. All physicians I've encountered have been pleasant and professional. Dr. Alexander was especially welcoming. The waiting area has consistently been maintained, and although the self check-in system has never functioned, this hasn't posed any significant inconvenience.

Frustrating healthcare access at danbury medical center

I was instructed to schedule a follow-up visit with my physician in six weeks, but securing an appointment has become incredibly challenging. The practice's current system prevents me from calling for same-day appointments as previously recommended, and I'm now required to book in advance just to be seen. This frustrating situation is new to me and seems to have emerged since the clinic became associated with Danbury.

Chelmsford surgery nightmare with impossible appointments

After relocating to Chelmsford, I found myself stuck with this sole medical practice in my area, and the experience has been deeply frustrating. Securing a doctor's appointment is an arduous task. The system requires you to call either at 8am for same-day slots or on Mondays for future bookings, which is incredibly inconvenient. My attempts to schedule an appointment were repeatedly unsuccessful. Each morning call involved a 30-minute wait to connect, followed by another 10-minute hold, only to be told all slots were gone. The receptionist was dismissive when I explained I'd already tried calling at 8am. After three days of futile attempts, a receptionist suggested calling on a Monday for future appointments. When I did, no appointments were available. The following Monday, I managed to secure a slot - three weeks in the future. On the day of my appointment, I waited 50 minutes past my scheduled time, which seems to be standard practice. The sole redeeming factors are the healthcare professionals themselves. Dr. Alexander Bradford was exceptionally attentive and professional, and the nurse who administered my daughter's pre-school injections was equally competent. These factors prevent me from rating the practice even lower. Ultimately, the practice appears overwhelmed by patient numbers. Their administrative management is abysmal, and several receptionists display a shocking lack of customer service.