The Beacon Health Group (Mountbatten House)

Friendly and attentive customer service team

The employees were incredibly supportive and accommodating!

Healthcare Neglect: Appointments, Tests, and Customer Service Issues

I cannot endorse this surgical procedure. Securing appointments is quite challenging. I was told it would take two months to schedule a blood and PSA test! They have extended the interval for my diabetic blood tests and follow-ups from every six months to once a year. What happened to the focus on preventive care? The staff has been completely unhelpful during phone inquiries. So much funding is being allocated to the HHS, yet conditions seem to be deteriorating!

Dangerous doctor puts patients at serious risk

Absolute nightmare of a medical professional who should have their license revoked. Hands down the most incompetent healthcare provider I've ever encountered, and they seriously deserve to be shut down completely.

Exceptional Care at Its Finest Medical Practice

Every interaction I've had at this practice has been outstanding. The front desk staff are delightful, and the physicians consistently demonstrate both helpfulness and professionalism. I'm invariably seen promptly without any unnecessary waiting. I have absolutely zero criticisms about this medical center.

Booking nightmare at beacon health group practice

Having been with the Beacon health group for almost two decades, securing an appointment has become increasingly challenging due to their cumbersome booking system. The strict time window requires form completion exactly at 7:45, and if you're even slightly late until 8:20, you're locked out and must wait until the next morning. Additionally, you might endure another three-day wait for a response from doctors or reception staff, who then might only refer you to a nurse or advanced practitioner, not an actual doctor. I've spent the past two months and nine days attempting to see a GP about my ear problem, and this prolonged waiting period has transformed into a significant concern that I hope they will address. The practice has grown so large that it has completely lost its connection with the local community. I'm seriously contemplating switching to another medical practice, with the sole factor preventing my immediate departure being the presence of some excellent doctors—though ironically, I haven't been able to consult any of them regarding my specific issue for nearly two and a half months.

Caring medical staff make every visit a pleasure

I've visited this practice multiple times, and each encounter with the reception staff, physician, and nursing team has been wonderful - they're consistently kind, engaged, and helpful.

Friendly staff can't fix prescription frustrations

Getting medications refilled here is consistently frustrating, but the front desk staff member is pleasant and helpful.

Useless medical care that fails patients miserably

THIS MEDICAL PRACTICE DESERVES SHUTTING DOWN. YOU HAVE physicians who refuse to see patients, and receptionists who act like they're medical experts, and together they're completely ineffective and utterly worthless.

Frustrating healthcare nightmare at worst possible clinic

Third-rate medical practice that epitomizes healthcare dysfunction. If the goal was to create a system designed to obstruct patient care, this would be the gold standard. Over the past decade, the quality has deteriorated from an already abysmal baseline. Securing a medical appointment here is essentially unattainable. I'm relocating soon and am eagerly anticipating switching to a different practice. Duane.

Terrible service and unprofessional staff nightmare

Staff at the front desk are incredibly disrespectful. This establishment deserves to be permanently closed. It's no surprise the reputation is so terrible—avoid this place at all costs.

Beacon health group fails patients with broken booking system

Being part of the Beacon health network has made securing same-day medical consultations increasingly challenging because of their current scheduling approach. Patients are unable to arrange appointments directly at the front desk and must instead rely on telephone booking, which proves nearly impossible given the overwhelming volume of people attempting to call. For the past three mornings, I've tried calling at 8 AM, yet all available slots have been immediately filled. In contrast, neighboring medical practices like Whitley House and Baddow Village Surgery offer more flexible on-the-day appointment options, including walk-in scheduling. This medical group has grown so large that it has completely lost its connection with the local community and personalized care. If circumstances permitted, I would gladly transfer my registration to another practice, though unfortunately we are outside their designated service area.

Nightmare at the medical office unprofessional staff

Absolutely dreadful experience from start to finish. I couldn't even make it to the doctor's office because of the incredibly rude receptionist. I'm not even sure what her actual role was, but she was handling something related to pediatric appointments. She spoke to me in such a degrading manner that I felt completely humiliated. When I tried to address her unprofessional behavior, she simply offered a weak apology about having a bad day, which is completely unacceptable. Her attitude left me so upset that I ended up leaving in tears, feeling totally disrespected and emotionally devastated.

Exceptional care and compassion at this medical center

I underwent a medical procedure at this clinic, and the staff were simply exceptional. I cannot express enough how impressed I was with every single person I interacted with during my visit. Their kindness and professionalism were truly outstanding. My heartfelt gratitude goes out to the entire team for making my experience so positive.

Terrible healthcare fails vulnerable patient

I'd give this zero stars if I could!! My granddaughter has been suffering from a persistent leg rash for a month that's progressively spreading... I've been calling repeatedly (always stuck in a ridiculous 20-minute waiting queue) and constantly getting brushed off with no available appointments!!! Then they suggest I go to the pharmacist?? Who has absolutely no idea what the condition is and simply tells me to call the doctor again. After finally getting through, I'm instructed to take her to A&E!!! I'm beyond furious - I've now contacted 101 to file an official complaint on our behalf and they're emailing the doctors demanding she be seen IMMEDIATELY!!! MOUNTBATTEN, if anything seriously wrong happens to my grandchild, YOU WILL BE HELD ACCOUNTABLE!!!!!

Frustrating phone ordeal at mountbatton medical practice

Attempted to call Mountbatton medical practice precisely at 8:00 AM, only to encounter a perpetually busy signal until 8:20. Upon finally getting through, I was placed in a holding pattern for nearly an hour, only to be informed that all appointments were already allocated. Fortunately, I managed to secure a Saturday appointment with a physician, though today is Monday. It's truly disappointing, as this practice was once considered the top medical facility in the area.

Efficient booking and friendly service at medical center

I utilized the scheduling callback feature for my medical consultation, which proved to be efficient. I secured an in-person doctor's appointment within four business days, and during my time at the clinic, the front desk staff demonstrated genuine kindness and provided excellent assistance to all patients she interacted with. Much appreciation.

Frustrating healthcare nightmare with endless appointment struggles

Been attempting to secure a doctor's appointment for almost half a year and it's absolutely absurd. Call at 8 sharp and still end up as number 13 in the waiting line, only to be informed that no appointments are available - told to try again the next day. This medical practice is hands down the most frustrating I've ever encountered, and I'm seriously considering switching doctors.

Worst medical care ever avoid at all costs

Utterly appalling healthcare facility that deserves legal repercussions for their medical misconduct. The patient treatment is abysmal, with endless phone wait times resulting in appointment unavailability for a minimum of two weeks. Their complete lack of concern is shocking. I strongly advise seeking alternative medical providers if at all possible.

Exceptional customer service at its finest

The front desk staff have consistently demonstrated exceptional courtesy, understanding, and assistance during all of my interactions with them.

Disastrous medical care ruins patient's hopes

A complete disaster of a medical procedure, this place deserves to be shut down immediately. I can confidently say I've never encountered such an abysmal surgical experience in my entire life.