The Bedford Park Surgery

Friendly team who listen to complicated issues

The team at this practice has consistently provided a friendly and welcoming service. The staff have been particularly helpful when dealing with more complex matters, showing flexibility and efficiency throughout. Much appreciated!

Poor communication between doctors here

The follow-up care has been quite disappointing. There seems to be inconsistency between different clinicians. I find myself having to repeat my full medical background at each visit because the records don't appear to be sufficiently detailed. This is a significant step down from my previous practice, which unfortunately relocated.

Receptionists made booking straightforward and easy

I wanted to give a big thank you to the team at this surgery - the reception staff are wonderful, consistently kind and helpful whenever I visit. I've had a couple of appointments with one of the clinicians here and found them to be really reassuring, attentive to detail, and genuinely compassionate in their approach. The service has been excellent overall. I'm really pleased with my choice of practice :)

Reliable care and kind receptionists over decades

I have been a patient at this surgery in the Chiswick area for more than two decades and have consistently experienced high-quality care. The clinician I see has proven to be dependable and supportive for both myself and my family members. During a recent blood test appointment, the clinical staff member was excellent and made the procedure completely painless. I would strongly recommend this practice to others, as the team demonstrates professionalism and genuine compassion, with the front desk staff being particularly welcoming and attentive.

Barely felt the needle during blood test

I recently had a blood sample taken by a member of the clinical support team. The procedure was so smooth that I barely noticed it happening. As someone who donates blood but remains anxious about needles, I was particularly appreciative of how the experience went. I would definitely be happy to see this team member again if needed in the future. It was also a nice touch that my appointment ran ahead of schedule.

Friendly nurse made me feel at ease

Excellent service from a charming and cheerful member of the nursing staff who was very professional whilst putting you at ease at the same time.

Receptionist and nurses were genuinely accommodating

I have been a patient at this practice for over three decades, and I must say they have consistently provided excellent support and assistance. The reception staff and nursing team have demonstrated remarkable accommodation and helpfulness, which compares very favourably to experiences I have heard about at other practices. The clinical staff are all highly competent, though I would particularly like to highlight one clinician whose compassionate approach and diagnostic methodology have been especially appreciated.

Welcoming reception staff made joining easy

We have recently joined the surgery, and have had a great experience with the clinical staff and the reception team. They've always been so accommodating and helpful. Thanks team!

Quick appointments and attentive care throughout

My time with the entire team at this surgery has been exceptionally positive - they've demonstrated a proactive and attentive approach throughout my visits and I've consistently been able to obtain appointments and subsequent care without significant delays, which is quite uncommon within the NHS. The support staff member I encountered was particularly excellent - displaying professionalism and providing clear information.

Easy to reach and friendly reception staff

In comparison to other surgeries I've attended, this practice is straightforward to contact by telephone. The reception team are welcoming and supportive. I have been seen by a healthcare professional who demonstrated both friendliness and professionalism. Overall, my experience has been positive so far.

Reception staff were kind and patient

The reception team consistently demonstrates kindness, patience and efficiency. The clinical staff are equally pleasant and approachable. They provide helpful guidance and recommendations, including during telephone consultations. We are satisfied with our experience at the practice. Thank you.

Team listens and shows genuine patience

I have consistently received excellent service from this practice and whilst the administrative processes can occasionally feel cumbersome, the staff members are truly outstanding. I recently helped my mother register with the same practice as I have become her primary carer, and I have been impressed by the entire team's compassionate and professional approach. My mother feels heard and valued, and I have confidence in the team's ability to manage her complex healthcare requirements. I am genuinely grateful for the care and support provided to us both.

Felt genuinely listened to and reassured

The healthcare professional I saw demonstrated professionalism, warmth, and a calming manner that was genuinely reassuring. I have considerable confidence in the clinical assessments I received and have benefited from treatment for various conditions. The prompt provision of prescriptions has helped me manage my symptoms effectively. I feel fortunate to have access to such a welcoming local pharmacy with staff who make patients feel valued.

Reception staff were helpful and welcoming

I attended the practice recently and wanted to share feedback about my visit, which encompassed my experience with the front desk team as well as the clinical consultation.

Reception refused to prioritise sick infant

I would rate this practice much lower if possible. I have recently relocated from another area where I received significantly better care. I was unable to get an appointment for my infant who had a fever, as the practice stated they had no available emergency slots for several days. I felt that a young child with this symptom should have been seen more promptly. On multiple occasions, I was directed to contact 111 instead of having the practice arrange for clinical advice or a callback from a clinician, which would have allowed for appropriate guidance and medication if needed.

Helpful staff made the appointment easy

Excellent practice with supportive and attentive healthcare professionals 👍

Helpful team despite facing real pressures

Excellent staff given the difficulties they're managing. From the front desk through to the clinical team, I've received wonderful care and assistance throughout my visits.

Reception turned away mental health concerns without empathy

I attended an appointment today while experiencing significant emotional distress and a history of mental health concerns. Although I came in to discuss a respiratory infection, I also felt it was important to raise mental health matters during the visit. I was informed that these concerns could not be addressed in the current appointment and that I would need to schedule a separate session to discuss them further. I found this response deeply disappointing and felt a lack of compassion in how my situation was handled. I was troubled by the suggestion that I should leave without having the opportunity to discuss my wellbeing, particularly given my vulnerable state at that time. I felt the approach taken fell short of the care and understanding I would have expected to receive. The overall experience has left me feeling let down by the level of support offered during what was a difficult moment.

Long-term patient finally felt unheard

I have had a disappointing experience at this practice over a considerable period of time. I feel that I have not been treated as I would have hoped, and I have concerns about the approach to medication management. Despite my generally patient nature, the lack of attentiveness to my concerns has become increasingly frustrating. I have decided not to return to this practice.

Online booking makes appointments easy to arrange

I've always had a good experience with this GP surgery. The clinical staff in particular have always been very compassionate, caring and provided sound advice, and referrals were very efficient. The reception team were also very prompt and helpful. I always booked my appointments in advance using the online services and appointments are usually available the following week with different time slots throughout the day. I can't comment on the availability of urgent appointments or booking over the phone. I would recommend this surgery and I'm very sad to be leaving the area and the surgery.