The Bedford Park Surgery

Friendly team made me feel welcome

I would like to express my gratitude to everyone at the clinic. The entire team demonstrated professionalism and efficiency throughout my visit, and they all approached their work with a genuinely positive attitude. I'm very appreciative of the care I received.

Reception staff attitude needs urgent attention

The clinical team provides excellent care, however the administrative staff could be more courteous and supportive. It appears that concerns about certain team members have been raised in feedback over an extended period. This may be an area warranting attention and improvement.

Reception staff were dismissive and unhelpful

I have decided to leave this practice as it has not met my needs. The reception staff were unwelcoming and unhelpful. I found the clinical staff to be unfriendly, which made me reluctant to attend my routine appointments. Overall, I did not feel that my care was treated with the seriousness it deserved. I am now exploring alternative healthcare providers.

Long wait but music volume was too loud

I am satisfied with this practice and the clinical team. During a recent morning appointment, I experienced a lengthy wait, though I recognise this can occur. However, I found the background music playing in the waiting area to be uncomfortably loud, which made it difficult for me to focus on what I was reading. I would appreciate it if the volume could be reduced slightly.

Long-term patients value the supportive reception

My family and I have been patients at this surgery for well over 25 years and have consistently found it to be helpful, supportive and kind. The staff members we have encountered have been particularly pleasant and welcoming. Thank you.

Clinic listens and takes time with patients

I've always had a positive relationship with the clinic over the last 20 years, particularly with one of the practitioners who has consistently been willing to take time to listen to my concerns. Thank you.

Reception staff made booking straightforward and welcoming

I have been attending this practice for several years and have had consultations with multiple members of the clinical and administrative team. Whenever I have an appointment or require guidance, the reception staff member goes out of their way to provide assistance, consistently delivering a warm and welcoming demeanor. Moving through to the consultation itself, the clinician demonstrates a particularly reassuring approach. With a friendly manner, they are very accommodating and show genuine empathy. I consistently leave appointments feeling encouraged and positive. When medication adjustments are necessary, they will make changes thoughtfully and take time to explain what has been prescribed and any potential side effects.

Reception staff refused to forward doctor's request

I regret that I must give the lowest rating available, as no lower option exists. I have been registered with this surgery for over six years, but only recently needed to interact with the practice management and reception staff. This occurred after being asked to send an email to a clinician. When I contacted reception, I was informed that my email would not be passed on until I completed a form and paid a fee for a letter that would result from the email. When I questioned whether this meant information requested by the clinician was being withheld, I was told directly that it was. Upon asking the cost, I was quoted £30. I explained that I could not afford this due to recent redundancy and financial hardship. The response was dismissive, delivered in a condescending tone, though the manner did shift slightly when others were present. I was then told to contact the practice manager. My call to the manager was met with hostility. I was told this matter was outside the clinicians' remit and that management held authority over clinical decisions. I was offered the option of submitting a formal complaint, which would be handled by management. An appointment was scheduled at times I had explicitly stated were unavailable. When I questioned this, I was told bluntly that no appointment would be made as the clinician would not address payment issues. This was communicated in an aggressive and dismissive manner, entirely lacking in understanding or compassion. I indicated I would rearrange my schedule to attend. However, the day before the appointment, I received notification that it had been cancelled, with a follow-up call the next morning confirming receipt of the message. I had arranged this appointment due to ongoing health concerns, and there was no justification for assumptions about the purpose of my visit. I subsequently transferred to another practice, where I have received excellent care and was promptly referred for specialist assessment. The service provided was poor, unhelpful, and unprofessional.

Staff made me feel genuinely supported

The staff at this practice have been exceptionally kind and supportive throughout my time as a patient. I have attended multiple appointments over the past couple of years and have consistently felt well looked after by the team. I am very grateful for the care and assistance provided by everyone involved in my treatment.

Receptionist made newborn registration straightforward

Quick comment about the receptionist and administrative staff at the surgery for their informative and efficient response to registering a newborn, arranging follow-up appointments and taking the time to personalise the reception experience during visits.

Receptionists genuinely helpful and welcoming here

I suppose mainly individuals with negative experiences leave ratings on platforms like this. I was looking up the surgery's location and felt the rating displayed here seemed overly critical, so I decided to share my own perspective. My family and I have been attending this practice for over 6 years and have found it to be excellent. The reception staff have consistently been approachable and welcoming. I haven't personally visited the clinical nursing staff, though my family members have reported having satisfactory appointments with them. Regarding the medical practitioners, I can only speak to their demeanor since I've never experienced any diagnostic errors or medical concerns, which is simply what one would hope for from a healthcare provider. Of the two I've consulted, one has been exceptionally warm and personable, embodying what I believe a good healthcare professional should be, while the other has been somewhat less outgoing but I wouldn't characterize as unfriendly—perhaps even more approachable than in earlier visits. Overall, I would rate the experience as excellent. I don't believe that a practitioner being less effusive in manner warrants giving a medical practice such a poor rating.

Reception staff dismissive when raising concerns

I had a very negative experience with the reception staff member I encountered. Unfortunately, while the clinical team themselves are excellent, I felt discouraged by my interaction at the desk. During our conversation, I was told to seek care elsewhere if I was dissatisfied, and the staff member indicated that my concerns were not their responsibility. I found this response unhelpful and have since decided to register with a different practice. It seems concerning that the reception team continues to operate in this manner, given what appears to be a pattern of negative feedback from patients.

Receptionist was dismissive and unhelpful

The reception staff at this practice were unhelpful and discourteous, which has prompted me to consider switching to a different surgery.

Reception staff attitude made calling dreadful

Every time I've needed to arrange an appointment, which is infrequent, I find the process stressful. The manner in which I've been treated by the reception team has been discouraging and has made me regret making the call. The experience has been consistently disappointing over an extended period. This is my first online review, but I felt compelled to share my experience so that others are aware of what to expect when contacting the practice.

Helpful reception made registration straightforward

Recently registered at this practice and received excellent service from the support team. The reception staff were very helpful when processing my registration documents, and arranging my initial appointment was straightforward and hassle-free. I was promptly offered a suitable appointment slot without any complications.

Friendly clinicians let down by rude reception staff

The clinical staff members are genuinely pleasant and approachable. However, the administrative team, including those handling appointments and practice management, came across as unwelcoming and unhelpful. There was a sense that arranging an appointment was treated as an inconvenience rather than a service, with an expectation to explain oneself extensively. Overall, the non-clinical experience fell short of expectations.

Receptionist was dismissive and unhelpful

The receptionist displayed an unhelpful and dismissive manner during my interaction. Their attitude was unwelcoming and unhelpful, which detracted from my experience at the surgery. I found this approach to patient engagement concerning.