The Billesdon Surgery

Great doctor

I cannot speak highly enough of Dr Richard Wardle at Billesdon Surgery. His genuinely proactive and thoughtful approach to my care made all the difference at a critical moment. Taking the time to carefully consider my family history and past medical background, he had the clinical instinct and diligence to suggest routine cancer screening, a decision that turned out to be the single most important step in my medical care to date. I know how easy it can be in busy primary care to focus only on the presenting problem. Dr Wardle exemplifies what person-centred, anticipatory medicine should look like: listening carefully, joining the dots, and acting early. His clinical acumen, warmth, and professionalism are exceptional, and I will always be grateful. Thank you, Dr Wardle, Billesdon Surgery is very fortunate to have you

Terrible medical service with dangerous negligence

Absolute unprofessionalism defines this medical practice. The personnel display a dismissive and discourteous attitude, and the healthcare providers (who barely deserve that title) consistently fail to process referrals, even after being explicitly instructed by specialist physicians. On two separate occasions, I was assured 'the GP will submit the referral' and both times, it was carelessly overlooked. This pattern of medical negligence is not an isolated incident, and I am relieved we no longer fall within their service area. I am committed to filing a formal complaint with the appropriate regulatory body and strongly urge others experiencing similar treatment to do the same. It is crucial to persistently follow up on your referrals and maintain unwavering diligence until you receive written confirmation of their processing.

Terrible medical care that caused unnecessary suffering

Completely appalled by this medical facility's treatment of my mother post-hip replacement, leaving her without pain relief and forcing us to endure a lengthy phone queue tomorrow. When my father passed away in March 2025, the physician neglected to forward his details to the medical examiner. The front desk staff display zero concern or understanding. I'm thankful my personal doctors are competent, but I would absolutely never suggest this surgical experience to anyone. These healthcare professionals are supposed to demonstrate compassion and empathy, yet there's not a trace of it here. Absolutely unacceptable.

Exceptional service and convenient pharmacy care

I'm thoroughly delighted with the welcoming front desk team, and the on-site pharmacy is truly exceptional. Their interactions have been consistently professional and courteous during my recent encounters, and I believe they deserve recognition. My sincere appreciation goes out to them.

Compassionate care for my elderly mother's health

My elderly mother, aged 87 and battling vascular dementia, developed some health complications including infections and a heel wound. The staff, from the welcoming reception team to Dr. Barton, were incredibly responsive, arranging a same-day nurse consultation and quickly providing referrals to additional medical specialists. The continuous support we received during this challenging time was truly invaluable. Happily, my mother is now on a positive path to healing. I am deeply grateful to the entire Billesdon team for their exceptional care and compassion. 🥰❤️❤️

Terrible customer service that left me frustrated

Terrible customer service with unhelpful staff who abruptly end phone conversations, making it extremely difficult to address critical issues.

Fantastic diabetes care with a friendly smile

Lindsey Tranter is truly exceptional. Her incredibly friendly, hospitable, and competent approach instantly put me at complete ease. Today's diabetic screening and blood work was remarkably smooth and comfortable. Sincere thanks to Lindsey and her wonderful team for their outstanding care and support.

Friendly pharmacy heroes save the day again

Once more, the surgical team delivered top-notch service. As usual, I neglected to request my prescription, and once again, the pharmacy personnel expedited it without hesitation. Despite a line stretching nearly to the exit, the staff remained cheerful and welcoming. The environment seemed incredibly demanding, yet they handled everything with remarkable ease. Much appreciation.

Unhelpful receptionists ruin patient experience

My interaction with the surgery has been somewhat satisfactory, but lately, the receptionist's attitude has been disappointingly unhelpful and lacking compassion. As someone who works in a medical practice, I understand that receptionists should be trained to assist patients with empathy, yet here it seems nearly impossible to secure a GP appointment due to the staff's obstructive approach. While I typically use the NHS app, on the rare occasions I've needed to call for my children's appointments, the reception staff have been dismissive, interrupting me and failing to listen to the underlying concerns. Having insider knowledge of how appointment systems operate, I strongly believe these staff members require additional training in empathy and patient communication. I am not one to submit negative feedback lightly, but after my recent experience of being denied an appointment for my daughter's test results—despite clear evidence of her anaemia—on my third attempt, I feel compelled to share my frustration.

Welcoming healthcare experience at local surgery

Recently signed up at the medical practice Exceptionally welcoming and pleasant front desk staff Highly competent and compassionate healthcare professionals

Compassionate care saves the day for patient

The friendly telephone operator was incredibly helpful and accommodating, managing to secure me a doctor's appointment despite my urgent needs.

Nightmare medical practice with impossible appointment system

If I could award zero rating points, I absolutely would. My urgent need to consult a physician in person was immediately dismissed when I was informed all slots were occupied. Upon requesting the earliest possible consultation, I learned their policy restricted face-to-face bookings to a single month's window, requiring patients to call precisely when new appointments are released. This process turned into an absurdly competitive experience reminiscent of a survival contest. Ultimately, I remained unsuccessful in securing either an in-person or telephone appointment, despite diligently calling at 8am sharp. The chances of successfully scheduling seemed as random and unlikely as winning a lottery.

Exceptional care and compassion from dr patel

Dr. Patel is truly exceptional - I'm incredibly grateful for his remarkable approach. His empathy, kindness, and genuine concern have been remarkable throughout my treatment. The nursing staff has also been phenomenal, providing outstanding follow-up care that has made my entire medical experience comforting and reassuring. I feel incredibly lucky to have such a wonderful medical team supporting me.

Ridiculous hours make getting meds a challenge

What an absurd operating schedule! The dispensary's phone lines are open for a mere two-hour window during weekdays, which makes absolutely no sense for customer accessibility.

Terrible phone service wasting my precious time

I receive a message requesting me to contact the medical office. Upon calling, I find myself third in line. An hour passes, and I'm still holding, with automated messages continually expressing gratitude for my patience. I've been first in the queue for more than thirty minutes. It's painfully clear that the staff have abandoned their posts for a meal break, leaving patients hanging with complete indifference. This treatment is absolutely unacceptable, and it's evident that no one at the practice cares about the inconvenience caused.

Fantastic care during my unexpected medical emergencies

Around the holiday season, I experienced two urgent health situations. Although I dislike the morning rush for appointments, I managed to schedule consultations for both concerns and received same-day medical attention. I must emphasize the outstanding quality of care I experienced. Dr. Wardle saw me on both occasions and provided swift, highly effective treatment. What truly stood out were the thoughtful follow-up calls checking on my well-being - these gestures were incredibly meaningful to me. Despite the evident challenges facing the NHS, the Billesdon surgery boasts an exceptional team of healthcare professionals.

Worst medical booking system ever frustrating experience

The scheduling process for this medical practice is an absolute farce - I've been attempting to secure an appointment for a fortnight without success. The phone lines are perpetually congested, requiring endless waiting just to connect. Once you finally reach someone, the sole response from the surly, unaccommodating front desk staff is a dismissive instruction to call back at 8 AM the next day. Completely useless and frustrating.

Awful customer service at local medical practice

I called to schedule a medical consultation after transferring from another NHS practice, seeking a prescription refill and doctor's appointment. (Apparently, seeing a physician is only possible in three months if I'm lucky!) Throughout the conversation, the receptionist continuously interrupted me, rushed through the interaction, and showed no interest in listening to my concerns. I felt like I was fighting just to complete a single sentence. To my surprise, I learned that booking a doctor's appointment requires navigating their website and hoping to secure a slot, as the receptionist warned that available times would be gone by midday and there's a three-week waiting period. She repeatedly directed me to the website, implying I couldn't comprehend her instructions. I deeply regret joining this practice, as I was left feeling humiliated, talked down to, and completely dismissed.

Exceptional care and compassion from amazing medical team

I can't express enough appreciation for this medical team. It's evident that every staff member, from the physicians to the reception and nursing personnel, is genuinely committed to providing exceptional support throughout the entire process. They offer comprehensive and transparent guidance, understanding that healthcare challenges are complex and require patience. I want to extend a heartfelt thank you, particularly to Dr Wardle and Dr Amin, for their incredible assistance during these past weeks and their continued dedication.

Fantastic healthcare team with exceptional patient care

The staff at this practice are absolutely wonderful. They go above and beyond to help you. While every medical setting can be hectic, if you follow their established procedures, you're guaranteed exceptional care. Dr. Peter is particularly outstanding, and the nursing team - especially Trish, Sally, and Paul - are truly exceptional.