The Blandford Group Practice

Rude staff and endless waiting lines

Extended delays for scheduling consultations. Front desk staff gossip about patients within earshot, seemingly unconcerned about privacy. Their digital reporting platform is ineffective, mirroring the overall subpar quality of their service.

Proactive care during my two years here

I've got no significant complaints, honestly. Despite only being with them for two years, they've been really attentive to my medical needs, and the team here is exceptional. Admittedly, it can get crowded, but that's hardly their fault - we're dealing with continuously increasing pressure on healthcare services, which isn't made easier by people who could benefit from better understanding when they truly need a Doctor's consultation (or hospital visit) versus when a Pharmacist could readily assist them.

Friendly staff make tough days easier

I've consistently received top-notch care at this medical practice. The nursing staff is outstanding, and the front desk personnel handle challenging patients with remarkable professionalism and dedication.

Terrible wait times and zero patient care

Absolute worst medical facility I've encountered... Animals would receive more compassionate treatment than at this clinic. Staff act like you're fabricating your health concerns and making things up. It's completely opened my eyes to their total lack of genuine care. They process patients like mere statistics... providing inconsistent and contradictory information. The reception staff are completely clueless about patient navigation and procedures for seeing a doctor. Their diagnostic process is ridiculously prolonged - potentially stretching to half a year without identifying the underlying issue. They fundamentally disrespect patients, treating everyone as insignificant. I absolutely intend to file a comprehensive complaint about their entire service approach.

Frustration after stroke and endless doctor shuffle

I've been a lifelong patient at this practice for half a century, struggling with blood pressure issues. After suffering a stroke, I feel consistently neglected and poorly treated, with only a distant appointment offered when I'm feeling utterly miserable. Since October, I've seen over 10 different doctors and haven't even met my registered physician once. I had to initiate contact after my stroke, as they didn't reach out for three weeks. They dismissively label me as anxious, which is hardly surprising given their treatment. If the rating system allowed, I'd give zero stars. While some staff members are genuinely caring, they're overshadowed by the overall poor quality of care. Update: I've since transferred to another nearby GP practice - if you're willing to explore alternatives, I recommend calling around to find a more responsive healthcare provider, which is exactly what I did.

Impossible to reach a doctor anywhere

Impossible to connect with a physician. The digital platform is completely saturated. Certainly they must have sufficient medical staff to manage a simple telephone consultation. Their practitioners are operating remotely, eliminating any in-person interaction. Completely ineffective, and we're left without any alternative medical practice.

Quick response from anima team

I submitted an Anima inquiry right around 8am, and within 10 minutes, I received a call to schedule an appointment. By the next hour, I was consulting with a physician!

Quick and helpful morning service

Quick and efficient service with minimal waiting time. The staff addressed all of my inquiries thoroughly and promptly during a low-traffic period.

Clinic ignored my sick 8-year-old

Absolutely appalling! Not only does it take an excruciatingly long two months to secure an appointment when you're ill, but today when I brought my 8-year-old to an urgent consultation, they flat-out refused to see her. I comprehend they were dealing with a medical crisis, which I acknowledge is beyond their immediate control, yet instead of managing cases with proper priority, their response was a dismissive "maybe later, we'll call you." How can anyone justify leaving a visibly suffering child in such distress? Forcing her to endure an entire day of pain is completely unacceptable, particularly when this was supposed to be an emergency appointment. Logically, someone attending a routine check-up should be able to accommodate a slight delay under these critical circumstances. Their complete disregard for my daughter's well-being today was utterly shameful. If you have the option to register with another medical practice, I strongly advise you to do so immediately.

Invasive questions killed my medical visit

During my call to schedule a consultation, the front desk staff interrogated me with intrusive inquiries about my medical condition, making me feel deeply uncomfortable. To make matters worse, I remain without a confirmed appointment date.

Impossible to book an appointment anywhere

Absolutely dreadful. Booking an appointment has become impossible, with both phone and online scheduling routes now blocked. The medical professionals themselves are wonderful...provided you can actually get to see them. I sympathize with the front desk staff who must be incredibly frustrated, but at present, this medical practice is completely non-functional.

Frustrating doctor's visit with poor communication

I had hoped for progress, but my optimism was misplaced. During my regular doctor's absence, I was assigned a substitute who disregarded my documented communication preferences. This particular physician has effectively confined me to my home and violated my fundamental rights and the expected standard of medical care. I intend to formally report this professional misconduct to the regulatory body. Such blatant disregard for patient welfare and legal obligations is completely unacceptable and potentially unlawful.

Friendly doctors and quick online support

We've been seeing Dr Clements for quite some time now, and he and his staff consistently provide top-notch medical care. The recently introduced digital platform might require a slight learning curve, but whenever we've accessed it, a staff member has promptly reached out via phone or message on the same day.

Quick care when I needed it

I'm puzzled by the negative feedback. Having relocated here in May 2024 and dealing with numerous medical challenges, I've consistently received same-day appointments or at minimum a prompt telephone response. There's absolutely nothing to criticize about their service.

Waited all day for useless callback

Rapidly declining into total ineffectiveness. I called recently expressing severe illness and was left waiting an entire day for a response, only to be offered an appointment a month away. The core issue is the staff's blatant indifference during phone interactions and this absurd Anima system. As a patient managing multiple critical health conditions, I'm genuinely concerned about how many patients might have been harmed by their shockingly callous and negligent approach.

Quick response from caring team

Swift and responsive service - processed via anima with a prompt callback and face-to-face appointment offer. Exceptional medical facility at eagle house.

Frustrating phone wait and zero patient care

Attempting to communicate with this medical practice by phone is futile, and securing an appointment takes a minimum of two weeks, invariably with a nurse instead of a doctor. Their sole focus seems to be pushing patients towards their subpar Anima online service, which offers no genuine improvement in accessibility. Despite claiming to be overwhelmed, their waiting room is consistently near-empty, suggesting the medical staff are more engaged with digital consultations than providing direct, in-person patient care.

Painful wait for basic healthcare support

A complete letdown by the NHS, disregarding pleas from both myself and my Psychiatrist regarding pain management for my osteoarthritis. As a result of my Asperger's and associated depression, I'm enduring constant pain, and the overwhelming stress of dealing with this utterly ineffective medical practice is unbearable.

Dangerous drug left me with lifelong pain

My doctor prescribed Ofloxacin, a medication typically used as a final treatment option, for a minor bacterial infection. Shockingly, this has resulted in what appears to be permanent neurological and tendon impairment, causing me excruciating, persistent pain. When the medical practice reached out to a specialist, they declined to provide an examination, leaving me with nothing more than a suggestion to self-refer to a physiotherapist as a potential solution.

Mixed review

It is nigh on impossible to get an appointment or any support at the practice. The waiting times on phone lines can be over an hour. You give your details, including problem, to a receptionist, someone phones you back and asks for the same information then they decide if you may get an appointment - the next question is when. I have found these staff to be rude and unhelpful at times although I do understand they must be under pressure. The online booking/request system is only available at certain times, which in itself is ridiculous. However, it is frequently inaccessible during those times if there are too many requests! Absolutely bonkers. I am not sure how you are supposed to contact the surgery. Having said that, when I have seen the gp (and I always request the same one), she has provided excellent service.