The Blandford Group Practice

Quick response to my anima request

I initiated an anima request earlier today and received a prompt callback scheduling an in-person consultation within just thirty minutes. TBGP has consistently been a stellar medical practice with compassionate and professional personnel, and this innovative approach has further enhanced their already impressive accessibility. I appreciate your commitment to exploring contemporary technological solutions to elevate patient care and service quality!

Terrible phone and website support nightmare

I'm completely frustrated! Every time I try to reach out by phone, the call drops, and their website isn't even functioning. I'm totally done with this terrible service and ready to walk away!!!

Compassionate care at local medical practice

A commendable initiative that reflects positively on our community. Heartfelt appreciation goes out to all involved for their exceptional commitment, tireless effort, and genuine compassion towards patients and the broader local area.

Doctors left me suffering with no help

I've been completely let down by their handling of my back pain, leaving me immobilized for months with no improvement. They've consistently failed to manage my condition effectively. Moreover, they neglected to inform me about critical blood test results, which I only discovered by chance during an unrelated lifestyle consultation. These findings have been entirely ignored. Their pharmacy is non-functional, and no local pharmacy seems to carry the medication I desperately need for my severe tonsillitis and strep throat. For two days, I've been unable to eat or drink properly due to the extreme pain affecting my tonsils, jaw, head, and ears, and I'm running a high fever. Each time I called today, the receptionist treated me dismissively, making me feel like an inconvenience. I'm absolutely done with this medical practice—it's utterly unprofessional and incompetent.

Terrible service after frustrating phone call

Completely worthless service that deserves to be terminated. Their employees are so inept they can't even manage a simple telephone scheduling interaction.

Quick and easy morning visit

Secured a last-minute booking without any delay

Terrible customer support nightmare

Customer support is completely ineffective - phone lines are perpetually jammed, and their digital assistance is utterly useless

Longtime patient's trust now shattered

I've been a loyal patient at this medical practice for two decades, consistently impressed by their care, but recently everything has taken a dramatic turn for the worse. The service has completely fallen apart, and I'm utterly disappointed. Thankfully, the 111 health service has stepped in to provide the support and assistance I desperately needed.

Humiliated by rude receptionist's loud comments

I have never experienced such profound embarrassment as I did yesterday. I was dealing with a delicate personal health matter that urgently needed resolution, and the receptionist made me feel utterly degraded when I requested a phone appointment to get a free prescription (something I would normally pay for, but couldn't in this critical moment). I had been shuttling between my GP and pharmacy for days, back and forth, because their communication seemed completely dysfunctional, with each institution criticizing the other - a situation I found extremely unprofessional. While initially nothing was resolved, a previous receptionist had been compassionate and discreet, giving me hope. When I called yesterday after being sent away from the pharmacy the night before with conflicting information from my GP, the receptionist's demeanor transformed the moment she heard I needed a free prescription. Her lack of discretion was appalling - she spoke loudly about my personal issue, making me feel like everyone in the office could hear my private medical concern. She contradicted her own previous day's urgency, suggesting my situation was no longer critical, and repeatedly insisted I should simply purchase the medication, despite my explaining it was a rare, one-time emergency. After a grueling 10-minute conversation filled with her sighs and obvious frustration, I ultimately gave up. Her attitude made me feel utterly worthless and guilty about my own medical needs. I had never previously experienced anything but kindness from this GP's office, but this interaction was so demeaning that I broke down in tears after hanging up. I was already anxious and ashamed about requesting assistance, and her treatment made me feel even more vulnerable. As a woman speaking to another woman, I found her approach completely unacceptable and deeply hurtful. While I'm not typically someone who files complaints, this experience was so egregious that I feel compelled to formally report it, hoping to prevent similar treatment of other patients in the future.

Frustrated by blandford practice's broken promises

We went in for a flu shot and completed the paperwork for blood pressure screening, so I responsibly acquired a blood pressure monitor. Two weeks later, they called to schedule appointments because my wife's and my blood pressure was elevated. On the morning of our appointment, it was cancelled, and when I requested to see another healthcare provider, they refused. I followed through with the required blood pressure monitoring without compensation, yet they fail to honor their appointments. Their duty of care for patients appears non-existent, and they seem more interested in phone interactions than actually seeing patients. It's absolutely ridiculous, and I'm extremely frustrated with the Blandford group practice in Blandford right now, despite my family having been patients there for 26 years.

Painful wait for basic medical help

Absolute lack of concern. I've been suffering from pain for more than a week, yet they dismiss it as non-urgent. I wasted over an hour on hold, only to be informed they wouldn't accommodate me. I'm utterly appalled by this medical practice and its administration. Since relocating to this area, I've consistently been disappointed by the doctors here.

Rude receptionists turned my surgery nightmare

Absolute disaster of a medical facility. The receptionists act like they have medical expertise when they likely only possess basic first aid knowledge. When I refused to disclose my medical issue to a receptionist, she smugly declared, "Well, in that case, I think you can wait 2 weeks." This clinic is completely unprofessional, and it's no surprise that the entire Blandford community speaks negatively about their incompetent services.

Terrible morning phone policy at this clinic

Impossible to schedule a medical appointment unless you call precisely at 8:30 AM. Constantly being met with flat-out rejections. However, they seem flexible about arranging visits for elderly patients I care for. The front desk staff are discourteous and completely unhelpful.

Unhelpful staff make getting care impossible

The practice is denying in-person consultations, even for senior patients with intricate health needs. Their standard protocol involves keeping patients on hold for 30 minutes before connecting with a receptionist who then systematically obstructs appointment scheduling. The environment feels threatening and distressing, especially given their unchallenged dominance in the local healthcare market.

Long waits and no test results

Previously a reliable healthcare provider, the practice has significantly declined. Scheduling appointments has become extremely challenging, with patients frequently experiencing lengthy wait times, often queued behind 12-15 other callers just to reach a staff member. Adding to the frustration, the reception staff consistently claim test results are unavailable, despite the hospital's microbiology department confirming they have been ready for days. The overall current patient experience is decidedly unsatisfactory.

Long wait and wasted phone credits

Once more, the Blandford Group Practice has let me down. Yesterday, I attempted to contact a doctor between 1130 and 1800, enduring a 25-minute hold before the receptionist assured me Dr Hunt would call back momentarily - but no call came. This morning at precisely 0800, I found myself caller number 8!!! Squandering another £20 in phone credit, I persisted in trying to reach them, ultimately giving up at 1530. Frustrated, I contacted 111 at 1620, and surprisingly, a doctor from EXETER returned my call. Remarkably, I was granted an appointment at Dorchester Hospital for 2040 this evening. Truly unbelievable.

Endless wait for a simple sick note

I spent an exhausting 39 minutes on hold trying to get a sick note for my fractured hand, only to be redirected to their online services. The page wasn't right, so I called back and endured another 26-minute wait, only to be told I should have used e-consult. I completed the online form with all the necessary details, but now I'm stuck waiting over 9 days just for a callback, let alone receiving the actual sick note. At this rate, I'm seriously worried about losing my job due to these ridiculous delays.

Friendly staff made my day

Consistently excellent, welcoming, and incredibly supportive

Vaccine day went smooth but prescription chaos

Four stars for the smooth handling of the Astra-Zenoco vaccination. As a healthcare professional, I received my shot on January 23rd, and the process was efficient and timely. However, one star for the repeated difficulties in obtaining my inhaler prescriptions online. I've submitted multiple requests, yet I find myself in a critical situation with no inhalers left. I'm anxious about potentially returning to a state of severe asthma, where climbing stairs leaves me breathless and chronic fatigue overwhelms me. Currently, I'm maintaining my regular activities, but I'm uncertain how long I can sustain this without my essential medication. This isn't the first instance where I've completely exhausted my supply despite requesting refills weeks in advance. The service quality has significantly declined since the transition to Blandford group practices. What was once a reliable system is now frustratingly inadequate. Overall, the experience has been extremely disappointing.

Smooth covid vaccine at local clinic

A heartfelt appreciation goes out to the dedicated team of staff and volunteers administering Covid vaccinations. Your commitment and hard work are truly remarkable.